BoSoxYacht

I know for a fact that this is not how Fuji or PBS deal with problems like this. Having first hand experience with both companies, I don't believe you are telling us the whole story.

RPK79

...this thread is an example of why I have to take several hours of ethics CPE every year.

BoSoxYacht

Don't look into any mirrors. You might not like what you see.

kappakall

BillyD, I own a Insurance Co. The largest co in the US. Money and ethics is not a problem. The bike was bought on Amex Platinum Card. If I wanted to buy 4 bikes it's not a problem. I expect the best customer service at all times.

Someone mention car accidents. So when I get hit in my arse and my back is screwed up for the rest of my life, under your thought process, I should just chalk it up and just be happy the insurance company fixed my car. Hell on my pain at 3am when my back is killing me. Hell on me not able to ride my bike because my back is screwed up. Hell on me being able to do the things I once did because now I have a back injury. That is your world not mine. It's a very right-wing thought process. Hell on the little guy and all support for the corporation!!!!! FOH

Stratocaster

Earlier in the year I was at Performance to buy some cycling shoes. I couldn't decide between a black or white, so decided to buy both. The guy working there said, "That's smart - you can just return the one you don't want as long as it's within a year." I questioned him about it and he said, "Even if they're used - you can bring them back for a refund - it's the way we do business."

So after spending a few months of wondering weather I should return the white ones...trying them on, taking them off - sometimes in the driveway (I had them in my car)...I accidentally scuffed the bottom.
No big deal - very tiny scuff.
But after that I couldn't bring myself to return them (which is fine...I like the shoes).

I guess what I'm saying is:
* I couldn't do what the OP did.
* Yes, shoes are way less expensive than a bike.
* Performance (to some extent), expects that sort of behavior.

I don't know the OP, but I'm guessing that from the get-go he really wanted another bike than the one he purchased. He likely would have kept the bike, but after a few minor issues he decided he had enough "reason" to return it.
Eh, I would have had it repaired. If I thought PB was giving me the run-around and giving me poor service, perhaps I would have done what the OP did. But that apparently wasn't the case.

cale

Hold on, you're saying if it's legal to sue an insurance company, it isn't moral or proper?

I think there is a strong element of inflexibility in your argument. If my neighbor invites me to dinner should I go? Do you want to know more about my neighbor before you respond? Haha

I just think your value judgement in This Instance is being inflicted unfairly as I see no reason anyone shouldn't take a business up on their offers.

RJM

This thread is full of win.

Seriously people...go outside and ride a bike already.

banerjek

Can't speak to your friend's situation. Something is seriously wrong that he and the shop should be able to work out what to do.

With regards to returning a bike months later for color, that's bogus. Accepting delivery of something that you know you're not satisfied with is operating on false pretenses since your intent is to bring it back if anything better comes in -- if it starts out in a state that you don't like, you shouldn't buy it in first place.

The good news is that you can eat for free in a lot of places and keep yourself in new zoot for life because you absolutely can take advantage of these policies if you're willing to push it.

RJM

Then you should be able to buy better bikes.

I think you expectations are a little high if you expect the best at all times.

Black wallnut 

#1 manufacturing defect
#2 fit issues due to the salesman giving bad fit advice
#3 issues with components on bike where the store refuses to address

Reasons not to return:
#1 color
#2 wheelset problems
#3 brake wear
#4 buyer remorse after more than a couple weeks.

banerjek

This is useful info.

In that case, buy at a real shop that sells better stuff than Performance. You can easily afford it and the level/quality of service will be so much higher it isn't even funny. They'll also set you up with equipment that's better matched to your interests/needs. PB is to cycling what TJ Maxx is to fashion.

BoSoxYacht

+1.
Buying used bikes leaves him with no warranty whatsoever.

RJM

Agreed, except wheelset problems could require a new wheel...I've had bike shops in the past replace wheels because of bad builds.

cale

So what? They're headlines. Lots of retailers get into trouble offering overly generous incentives and That is what the OP received. Remember Chrysler offering lifetime drivetrain warranties on certain models? That was right before their collapse. Oh those horrible immoral car shoppers that took advantage of Chrysler in their darkest hour! (Heavy sarcasm)

BoSoxYacht

Wheelset issues would be a valid reason to return a bike, but I know that PBS would correct that situation without a hassle.

The OP is just making making excuses for his actions, and most of them are bull****.

cale

Define "legally cheat", please. I lost you there.

RPK79

I could own STFGX for $72.42 as well.

LoLz at "I own a Insurance Co ... ethics is not a problem."

indyfabz

****. I did return something once other than for a size exchange because the product failed the very fit time I used it in the field. I bought a Big Agnes air mattress. Took it home, inflated it carefully for a test then put it away until our upcoming trip to Cycle Oregon. Got the start on Day 0, set up the tent, took the mattress out of the sack and started to blow it up. As I was doing so, the outside layer started to tear open near the valve. I could see it tearing right before my eyes. Good thing I brought the patch kit with me. When I went back to the store I was going to simply get my money back but I exchanged it for a new one because the item was now on clearance and the store offered to refund the price difference to me. Two years later it developed another leak. Now I think I know why the thing was on clearance; it was a substandard product. Should have gotten all my money back and gone with something else when I had the chance.

RPK79

Are you just pretending to be dense?

Maelochs

However, spelling and grammar are both major problems.

Nothing incredible about someone so amazingly rich buying a used bike off the Internet ... why not? It all makes sense. After all, since this guy owns the largest insurance company in the United States, he must be richer than Bill Gates. Heck, he is rich enough to buy Four bikes. Could Bill Gates afford that???

He could buy Performance Bike, the entire company, if he wanted ... so of course, he scans Ebay to find used bikes.

Rich as he is, he doesn't need to be able to construct a grammatically correct sentence.

Did mom notice the platinum card is missing yet? Think you'll get grounded?

Just kidding. I sincerely hope you enjoy your ride, and someday, I hope all that has been said here will have helped you grow. Ride on.

indyfabz

Yeah. That made my day. I am a lawyer. As such, I am, by definition, ethical.

jsharr

So should we call you State or do you prefer Mr. Farm?

indyfabz

Not in the 40 mph+ gusts we are having right now. https://www.bikeforums.net/commuting/...high-safe.html

kappakall

BoSox that's why your argument isn't valid. If I was a snoot and ****ty person that returned things, why would I want to buy a bike without a warranty??? Because I'm not a person that returns things just for the hell of it. If I had that mindset, you are correct I would buy everything from performance and just take it back every year.

cale

Might as well argue if Performance, and the others, are acting immoraly by tempting buyers with these incentives.