aubiecat

Received the wheelset today. 9 working days.

Feb 18 2016 01:28 PM Pick-up order received
Feb 18 2016 01:27 PM Shipment out for delivery
Feb 18 2016 07:31 AM Shipment processed through sorting facility
Feb 15 2016 11:43 AM Parcel at customs in country of destination
Feb 15 2016 11:42 AM Shipment arrived in country of destination
Feb 11 2016 07:48 AM Parcel sent to country of destination
Feb 09 2016 06:45 PM Shipment processed through sorting facility
Feb 09 2016 11:36 AM Shipment handed over to final carrier
Feb 09 2016 10:40 AM Shipment ready for transport
Feb 09 2016 10:40 AM Shipment sorted for final carrier
Feb 09 2016 09:47 AM Shipment processed at Spring facility
Feb 08 2016 11:10 AM Shipment pre-advised to Spring

chrughes

I've been waiting *24 days for my groupset. (*17 "business days") The original order confirmation included the wrong tracking information. UPS and Merlin claim the package is still in customs, but I requested an investigation. When ordering from Wiggle, ship time was about two weeks or ~10 business days to Miami, FL.

*as of March 12
[h=2]Package Progress[/h]

• Hialeah, FL, US
• 03/08/2016 7:54 P.M.
• We're attempting to verify the package location. / Claim issued.

• Hialeah, FL, US
• 03/07/2016 10:46 A.M.
• We're attempting to verify the package location. / Lost package investigation

• Louisville, KY, US
• 02/25/2016 7:34 A.M.
• The package did not arrive at the destination.

• 02/17/2016 11:04 P.M.
• The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.

• GB
• 02/17/2016 11:06 A.M.
• Order Processed: Ready for UPS

dr_lha

Crankset ordered from Merlin 24th Februrary, "shipped" (Airmail - free shipping) on the 25th (no tracking). No show so far.

chrughes

Still waiting. Merlin has not responded to my last two emails so I tried calling them this morning (using Google Voice--1 cent per minute for international calls.) They're claiming that the package is still in customs and that I will be charged duty fees. Totally disillusioned with ordering overseas to save money.

FLvector

My last order from Merlin was received ~ 14 days with no issues. This is about the same delivery time for Pro Bike Kit.

chrughes

Has anyone had to pursue legal action against Merlin for non-delivery? I'm still waiting with no ETA and no tracking information. UPS does not have the package in their system. I opened a claim with UPS on the 8th and they are trying to contact Merlin to fulfill the claim.

FLvector

If Merlin won't make good on the lost item and if it doesn't show up, then I'd contact the CC that you used for payment and initiate a dispute. Your $$ should be refunded if you don't receive the items.

aubiecat

This is why I use PayPal for eBay and international purchases.

chrughes

I used PayPal for the purchase and so I just sent a message detailing my dispute of the charge. This is the first time I've used PayPal to report a claim.

Update: I spoke with 'Matt' at Merlin Cycles and he admitted that the original order had shipped to the incorrect address, somewhere in California...

!

Pretty pissed to say the least. I just wasted over a month waiting on nothing. Why would they lie about the package being in customs?

aplcr0331

My limited experience has CRC as the faster shipper between the two (CRC and Merlin). Merlin's prices, at least for a lot of things seems a bit lower, with a lower threshold for free shipping based on how much is spent. I love them both.

Wheever

My New Ultegra crank shipped last Saturday. It's now lost in the aether. Got what I thought was a grreat price...but now I see Performance dropped their price to within $15, and I could have had it last Tuesday for free. Oh well!

Joeyseven

Very pleased wth Merlin.Good prices and fast shipping.Even though I was in no hurry to get this groupset as I still need A frame.
Looking at the Trek Madone and few others.

Ordered April 3rd,shipped April 4th received April 6th on the west coast.
Shimano Ultegra 6800 Special Offer Groupset 11 speed 50/34
Icetoolz Hollowtech 2 Tools
Sram 9 Speed Gold Power Link(For another bike)

dbnm

I'm not sure what is happening with my order but I've not yet received it.

Order Date/Time: Saturday 26th March 2016 8:59pm
Source Currency: USD
Website Currency: USD
Payment Method: PayPal Express
Shipping Method: Royal Mail Int. Signed For

ORDER DETAILS:
==============
1 x Shimano Dura Ace 9000 Rear Derailleur @ USD 117.47 = USD 117.47

1 x Shimano Dura Ace 9000 Front Derailleur - 11 Speed / Band On / 31.8mm @ USD 67.95 = USD 67.95

1 x Extra 10% off Selected Dura Ace 9000 Parts (Percentage Discount $185.42 @ 10%) @ USD -18.54 = USD -18.54


As of today, USPS says "Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 12:33 pm on March 31, 2016."

I'll wait until next week before I freak out.

dbnm

As of today, still not here.

The latest info says it arrived in LA on March 31.
On April 8th it departed the USPS facitlity.

I guess it can take 6 or more days to go 800 miles.

exime

I just ordered Continental GP 4000 ii this week I will let you know how long it takes.

First go around was 2 weeks 3 days.

dbnm

My package arrived today.

Ordered March 26.

19 days total. Not too bad I guess.

RR123

My last order from Merlin arrived in 4 days from placing my order. Ordered a bunch of miscellaneous small stuff on a Sunday morning and was on my porch Wednesday afternoon. I selected the free shipping option but they shipped it UPS, no fees or anything from UPS and order was well under the new $800 customs limit. Usually my orders take 10-14 days via Royal Mail/USPS depending on how long it sits at the customs center.

canamdad

My last Merlin order (a couple of weeks ago): ordered on a Sunday, shipped on Monday, delivered on Thursday. That was way beyond my expectation but partially due to the fact that it slipped through customs and was not charged with HST tax + the $10 Canada Post charge for collection. That is a nice little $800 customs limit you now have in the US. Although bike parts don't incur duty in Canada, clothing is 20% from non-NAFTA countries and we are always held liable for provincial tax although in practicality that doesn't always get charged.

Beachbumer

I ordered a Sram Force 22 group set from Merlin and received it in four days. This was the beginning of last month.

nightshade18

To be fair we're pretty lucky with a good spread of shops here in the UK

exime

It took 7 days to get my pckage from Merlin to Midwest US with the free royal UK option. Impressive.

I think the moral of the story is it all depends if you caught customs on a good or bad day. My last package was stuck in customs for over a week but this one flew right through.

Shuffleman

It must be a law of averages thing. I recently ordered new disc brakes for my mtb from Merlin. They arrrived in 5 days. I have used Merlin, PBK and Ribble multiple times each and they have all been great with no issues. I think that there are a ton of us on this site that use all of them with great success and savings. There seems to be a few bad stories out there regarding each of them but they are probably few and far between. They are no faster or slower than Nashbar. I have had orders from Niagra Cycle take longer than the UK vendors. Like with any online order, if you have a firm deadline for something than you may not want to order from them on the outside chance that something goes wrong. Of course you pay for that convenience. I am willing to wait for most things that I order so I love the savings, which is substantial on most things.

malcala622 

Old zombie thread but maybe I can give a holiday time frame of shipping from Merlin UK to Los Angeles California

December 15 ordered Deda seatpost
December 16 got tracking info.


I'll update along the way.

veganbikes

It is a thread from 2015-2016 I think everyone has either gotten their packages or figured things out. No need to update us on stuff you ordered in a thread that is 6 years old. If you really have a new topic that needs to be posted go for it but there is zero need to zombie anything for tracking on a personal package.

malcala622 

I never stated I ordered something 6 years ago. That's a moot conversation.

It's a recent order but since Merlin is still active, holidays deals are active I think some people might be interested in delivery time frame during these holidays 2022.