canuckcicle

I have an older set of 404's which are using the recalled front hub. I contacted sram about the recall yesterday and was only able to leave my name and number. The message repeated what they already have on their website. "If you have an affected front hub, please contact SRAM or your local bicycle dealer for a free replacement"

Question: does anyone know if they will pay a shop to rebuild the wheel or am I on the hook for that charge? The shop I purchased the wheels from in 2012 are no longer in business.

Elvo

Unless they hook you up with a new wheel, you'll probably be on the hook for the build + spokes. Shouldn't be more than $40 if you go with non-fancy spokes

CliffordK

You'll have to talk to Zipp SRAM.

In the automobile industry, any recalled part is installed in your vehicle for FREE.

There have been quite a few fork recalls which I assume include installation, but I've never had to take one in.

I would hope the replacement part is a direct replacement that doesn't require replacement spokes, or includes the spokes and other necessary parts to complete the build.

Here is a chain I bumped into on RBR
Zipp manning up and doing a full recall

Nobody mentioned finances, but it sounds like the wheels ere being shipped back to the factory, rather than a local rebuild. And, frequently other defects were being discovered in the process.

I find it odd that they claim it is a flange-ring problem and not a flange problem, but they don't seem to be supplying the replacement ring which should be a 5 minute replacement. Unless, perhaps it is a fundamental flaw in the hub design.,

It sounds like skewers are also being recalled.
Zipp recalls 18,530 quick-release skewers, expands hub recall - BikeRadar

dr_lha

You should be able to take the wheels into any LBS that is a Zipp dealer, it doesn't have to be the one where you purchased them.

You shouldn't be on the hook for costs involved in replacing the hub.

Dunbar

I believe you have to send the wheel in and they'll replace the hub. Over on Slowtwitch some people were suggesting that wheels outside of warranty may be subject to a ~$200 charge. You might get lucky and get a whole new wheel but I wouldn't count on it. Luckily my 2015 404's weren't affected.

FLvector

+1 This is the way it's done.

canuckcicle

The entire wheel has to be sent back but at least the postage is covered by sram. They will send a hub if I want, but I would first have to have the wheel torn down, send them the hub and wait for the replacement then pay to have the wheel built up again.