Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Not off to a good start with ENVE 3.4 disc!

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Not off to a good start with ENVE 3.4 disc!

Old 04-05-16, 05:17 PM
  #1  
Billy1111
Senior Member
Thread Starter
 
Join Date: Apr 2014
Location: Queens
Posts: 335

Bikes: Canyon Aeroad, Parlee ESX, Factor o2,Colnago CX Zero Disc,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 47 Post(s)
Liked 2 Times in 2 Posts
Not off to a good start with ENVE 3.4 disc!

so i figured I'd treat myself and picked up some 3.4 discs direct from ENVE. I am coming from $500 yoeleo chinese 37mm carbons, which have been fine for the past year, the only thing I could fault on them was the rear hub rotor mount was slightly out of true which causes the rotor not to spin perfectly straight but i was able to adjust the rear disc to get by.
So I had the extra coin and figured screw it Ill get me some ENVE's. got them today and the first thing that captures my eye is the inner wheel where the spokes go in looks like someone used some 80 grit sandpiper on sections of of the 45mm and the 35 mm has a slight raise from the mold I guess....so one rim has the seam raise butchered off it and the other wheel had a slight raise with even finish all around. I call up ENVE and the guy is like no problem lets get a new pair out to you and get these back.He then asks me what is my dealer name, I told him Im not a dealer a normal customer who bought them off the site. He then tells me Sorry send some photos in and we will get back to you!!!! So im not a dealer then all of a sudden get treated like a piece of crap....i should just send their friggin wheeels back and stick to my 500 chinese carbons...I thought dropping 3k on some wheels you would get better crap then this!!
Billy1111 is offline  
Old 04-05-16, 05:26 PM
  #2  
noodle soup
Senior Member
 
noodle soup's Avatar
 
Join Date: Nov 2015
Posts: 8,910
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 4694 Post(s)
Liked 1,860 Times in 991 Posts
Originally Posted by Billy1111 View Post
I call up ENVE and the guy is like no problem lets get a new pair out to you and get these back.He then asks me what is my dealer name, I told him Im not a dealer a normal customer who bought them off the site. He then tells me Sorry send some photos in and we will get back to you!!!! So im not a dealer then all of a sudden get treated like a piece of crap....i should just send their friggin wheeels back and stick to my 500 chinese carbons...I thought dropping 3k on some wheels you would get better crap then this!!
You can't see why ENVE is giving you a problem?

Really?
noodle soup is offline  
Old 04-05-16, 05:28 PM
  #3  
Billy1111
Senior Member
Thread Starter
 
Join Date: Apr 2014
Location: Queens
Posts: 335

Bikes: Canyon Aeroad, Parlee ESX, Factor o2,Colnago CX Zero Disc,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 47 Post(s)
Liked 2 Times in 2 Posts
Originally Posted by noodle soup View Post
You can't see why ENVE is giving you a problem?

Really?
yes I am REALLY am that stupid.....I cant see why
Billy1111 is offline  
Old 04-05-16, 05:34 PM
  #4  
noodle soup
Senior Member
 
noodle soup's Avatar
 
Join Date: Nov 2015
Posts: 8,910
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 4694 Post(s)
Liked 1,860 Times in 991 Posts
Originally Posted by Billy1111 View Post
yes I am REALLY am that stupid.....I cant see why
they might want to have a look at the problem, not just take your word for it.
noodle soup is offline  
Old 04-05-16, 05:36 PM
  #5  
Doge
Senior Member
 
Doge's Avatar
 
Join Date: Jan 2014
Location: Southern California, USA
Posts: 10,407

Bikes: 1979 Raleigh Team 753

Mentioned: 153 Post(s)
Tagged: 0 Thread(s)
Quoted: 3344 Post(s)
Liked 345 Times in 237 Posts
Originally Posted by Billy1111 View Post
yes I am REALLY am that stupid.....I cant see why
I want you on my team!
Doge is offline  
Old 04-05-16, 05:39 PM
  #6  
Billy1111
Senior Member
Thread Starter
 
Join Date: Apr 2014
Location: Queens
Posts: 335

Bikes: Canyon Aeroad, Parlee ESX, Factor o2,Colnago CX Zero Disc,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 47 Post(s)
Liked 2 Times in 2 Posts
Originally Posted by noodle soup View Post
they might want to have a look at the problem, not just take your word for it.
whether I am a dealer or not, if i'm unhappy with the finished product they're going back one way or another.....they should have just got the return and replacement going instead of wasting more of my time...
Billy1111 is offline  
Old 04-05-16, 05:49 PM
  #7  
redlude97
Senior Member
 
Join Date: Sep 2011
Posts: 4,748
Mentioned: 28 Post(s)
Tagged: 0 Thread(s)
Quoted: 1965 Post(s)
Liked 224 Times in 166 Posts
Originally Posted by Billy1111 View Post
whether I am a dealer or not, if i'm unhappy with the finished product they're going back one way or another.....they should have just got the return and replacement going instead of wasting more of my time...
Are you really that obtuse to not see the difference between the interactions with a dealer and a customer?
redlude97 is offline  
Old 04-05-16, 06:08 PM
  #8  
Sidney Porter
Senior Member
 
Join Date: Dec 2011
Posts: 510
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Did you send the photos? Did he say ir did 6ou ask how long it will take to review?

Seems reasonable thar they have different procedures for wholesale and retail but that should have been screened at the beginning so you didn't get switch to the other type of cilustomer midstream
Sidney Porter is offline  
Old 04-05-16, 06:33 PM
  #9  
Essex
Senior Member
 
Essex's Avatar
 
Join Date: Oct 2010
Location: Northeast United States
Posts: 1,147

Bikes: Tarmac, Focus Urban 8, Giant Hybrid

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Billy1111 View Post
whether I am a dealer or not, if i'm unhappy with the finished product they're going back one way or another.....they should have just got the return and replacement going instead of wasting more of my time...
This company should be treating you the same way as they would a dealer. And the company should understand that a retail client may, or may not react the same way as a dealer. That said - I would do everything the company asks me to do in the interim + not do ANYTHING with the wheel lest they find (ENVE) a reason not to refund you, or replace in totality. At the end of the day the client (if unsatisfied) with product should be able to get a the very least a full replacement wheel.
Essex is offline  
Old 04-05-16, 06:40 PM
  #10  
noodle soup
Senior Member
 
noodle soup's Avatar
 
Join Date: Nov 2015
Posts: 8,910
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 4694 Post(s)
Liked 1,860 Times in 991 Posts
Originally Posted by redlude97 View Post
Are you really that obtuse to not see the difference between the interactions with a dealer and a customer?
It appears that way to me.
noodle soup is offline  
Old 04-05-16, 06:45 PM
  #11  
noodle soup
Senior Member
 
noodle soup's Avatar
 
Join Date: Nov 2015
Posts: 8,910
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 4694 Post(s)
Liked 1,860 Times in 991 Posts
Originally Posted by Essex View Post
This company should be treating you the same way as they would a dealer. And the company should understand that a retail client may, or may not react the same way as a dealer. That said - I would do everything the company asks me to do in the interim + not do ANYTHING with the wheel lest they find (ENVE) a reason not to refund you, or replace in totality. At the end of the day the client (if unsatisfied) with product should be able to get a the very least a full replacement wheel.
wrong.

I'm guessing that ENVE wants to see the issue first hand, or have a dealer show them the defective part.
noodle soup is offline  
Old 04-05-16, 06:45 PM
  #12  
RJM
I'm doing it wrong.
 
RJM's Avatar
 
Join Date: Jun 2009
Posts: 4,875

Bikes: Rivendell Appaloosa, Rivendell Frank Jones Sr., Trek Fuel EX9, Kona Jake the Snake CR, Niner Sir9

Mentioned: 83 Post(s)
Tagged: 0 Thread(s)
Quoted: 9542 Post(s)
Liked 2,744 Times in 1,612 Posts
Why not take some pictures and send them to ENVE? I don't honestly get the problem you are having. Just send the pictures to them and you will probably get an action on the return process.

An ENVE dealer already has a relationship with the company and so they are going to have different return policies with them.
RJM is offline  
Old 04-05-16, 06:50 PM
  #13  
Billy1111
Senior Member
Thread Starter
 
Join Date: Apr 2014
Location: Queens
Posts: 335

Bikes: Canyon Aeroad, Parlee ESX, Factor o2,Colnago CX Zero Disc,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 47 Post(s)
Liked 2 Times in 2 Posts
Originally Posted by redlude97 View Post
Are you really that obtuse to not see the difference between the interactions with a dealer and a customer?

yes I am, I think I should be treated exactly the same as the dealer!! My money is just as good as theirs! Its sad to think that you actually think its ok to be treated like a second class citizen!!
Billy1111 is offline  
Old 04-05-16, 06:54 PM
  #14  
Doge
Senior Member
 
Doge's Avatar
 
Join Date: Jan 2014
Location: Southern California, USA
Posts: 10,407

Bikes: 1979 Raleigh Team 753

Mentioned: 153 Post(s)
Tagged: 0 Thread(s)
Quoted: 3344 Post(s)
Liked 345 Times in 237 Posts
Originally Posted by Billy1111 View Post
whether I am a dealer or not, if i'm unhappy with the finished product they're going back one way or another.....they should have just got the return and replacement going instead of wasting more of my time...
Totally agree. I don't see what difference it makes if you are an end user or dealer.
Doge is offline  
Old 04-05-16, 07:02 PM
  #15  
Sidney Porter
Senior Member
 
Join Date: Dec 2011
Posts: 510
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Likes: 0
Liked 1 Time in 1 Post
This thread is useless without pictures
Sidney Porter is offline  
Old 04-05-16, 07:05 PM
  #16  
StanSeven
Administrator
 
Join Date: Feb 2005
Location: Delaware shore
Posts: 13,483

Bikes: Cervelo C5, Guru Photon, Waterford, Specialized CX

Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 970 Post(s)
Liked 1,373 Times in 975 Posts
It sounds like Enve was going to ship a new pair and expect the old returned to them. Now let's say this individual customer was dishonest and nothing was wrong with the first pair. Now the customer gets two sets for the price of one. What recouse does Enve have?
StanSeven is offline  
Old 04-05-16, 07:13 PM
  #17  
grwoolf
Senior Member
 
Join Date: Jun 2009
Location: Austin
Posts: 1,272
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Enve has a pretty good reputation For customer support. If the guy was rude or something, I'd understand getting upset. It seems totally reasonable to me that enve would have different policies for dealers vs customers. That doesn't mean they can treat you bad, but it seems reasonable for them to go through extra steps to evaluate the issue.

You can debate the expertise of the typical bike shop worker, but it's probably higher that the average expertise of the typical end customer.

If you have an issue with your wheels, I'd bet that enve will take care of you.
grwoolf is offline  
Old 04-05-16, 07:19 PM
  #18  
Essex
Senior Member
 
Essex's Avatar
 
Join Date: Oct 2010
Location: Northeast United States
Posts: 1,147

Bikes: Tarmac, Focus Urban 8, Giant Hybrid

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by noodle soup View Post
wrong.

I'm guessing that ENVE wants to see the issue first hand, or have a dealer show them the defective part.
Wrong. Your guessing doesn't equate to fact. So far, no one has facts other than ENVE, or the buyer. At the end of the day if ENVE is selling directly to the public they should have at the very least some level of customer service. So, if the buyer is unhappy with their purchase they do have some level of legal protection for unused, or defective product.
Essex is offline  
Old 04-05-16, 07:23 PM
  #19  
PepeM
Senior Member
 
PepeM's Avatar
 
Join Date: Apr 2015
Posts: 6,861
Mentioned: 180 Post(s)
Tagged: 1 Thread(s)
Quoted: 2739 Post(s)
Liked 119 Times in 59 Posts
If they had asked for pictures without mentioning the dealer thing, would you be mad? If the answer is no, then what difference does it make? If it is bothering you so much then return the wheels. Otherwise send the pictures and see what they say, does not sound like too crazy of a request to me.
PepeM is offline  
Old 04-05-16, 07:25 PM
  #20  
noodle soup
Senior Member
 
noodle soup's Avatar
 
Join Date: Nov 2015
Posts: 8,910
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 4694 Post(s)
Liked 1,860 Times in 991 Posts
You
Originally Posted by Essex View Post
Wrong. Your guessing doesn't equate to fact. So far, no one has facts other than ENVE, or the buyer. At the end of the day if ENVE is selling directly to the public they should have at the very least some level of customer service. So, if the buyer is unhappy with their purchase they do have some level of legal protection for unused, or defective product.
you don't know what you think you do. i
noodle soup is offline  
Old 04-05-16, 07:28 PM
  #21  
TimothyH
- Soli Deo Gloria -
 
Join Date: Aug 2015
Location: Northwest Georgia
Posts: 14,782

Bikes: 2018 Rodriguez Custom Fixed Gear, 2017 Niner RLT 9 RDO, 2015 Bianchi Pista, 2002 Fuji Robaix

Mentioned: 235 Post(s)
Tagged: 0 Thread(s)
Quoted: 6839 Post(s)
Liked 721 Times in 455 Posts
Originally Posted by StanSeven View Post
It sounds like Enve was going to ship a new pair and expect the old returned to them. Now let's say this individual customer was dishonest and nothing was wrong with the first pair. Now the customer gets two sets for the price of one. What recouse does Enve have?
In my industry some vendors send the part only after the customer returns the suspected defective part. The other option is send in advance - the vendor will send the part in advance but requires a credit card number in case the end customer does not return the defective.

There's really no reason why Enve couldn't ask the OP for a credit card number and send out new wheels, advising that the old wheels must be returned in X days and in new condition or the OP would be debited.

Enve markets themselves as the Lexus of wheels. I would expect better from them for a $3k set of wheels.
TimothyH is offline  
Old 04-05-16, 07:30 PM
  #22  
Essex
Senior Member
 
Essex's Avatar
 
Join Date: Oct 2010
Location: Northeast United States
Posts: 1,147

Bikes: Tarmac, Focus Urban 8, Giant Hybrid

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by noodle soup View Post
Youyou don't know what you think you do. i
English please.
Essex is offline  
Old 04-05-16, 07:31 PM
  #23  
RJM
I'm doing it wrong.
 
RJM's Avatar
 
Join Date: Jun 2009
Posts: 4,875

Bikes: Rivendell Appaloosa, Rivendell Frank Jones Sr., Trek Fuel EX9, Kona Jake the Snake CR, Niner Sir9

Mentioned: 83 Post(s)
Tagged: 0 Thread(s)
Quoted: 9542 Post(s)
Liked 2,744 Times in 1,612 Posts
Originally Posted by Billy1111 View Post
yes I am, I think I should be treated exactly the same as the dealer!! My money is just as good as theirs! Its sad to think that you actually think its ok to be treated like a second class citizen!!
Your dealer already has a relationship with ENVE and will probably get a new set of wheels shipped to them without getting the old/damaged ones back, but you don't have that relationship. You, being an individual, will probably have to send the wheels back before they ship a new one out and they just want to see pictures of the problem probably just to verify it actually is a problem.
RJM is offline  
Old 04-05-16, 07:35 PM
  #24  
Essex
Senior Member
 
Essex's Avatar
 
Join Date: Oct 2010
Location: Northeast United States
Posts: 1,147

Bikes: Tarmac, Focus Urban 8, Giant Hybrid

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by TimothyH View Post
In my industry some vendors send the part only after the customer returns the suspected defective part. The other option is send in advance - the vendor will send the part in advance but requires a credit card number in case the end customer does not return the defective.

There's really no reason why Enve couldn't ask the OP for a credit card number and send out new wheels, advising that the old wheels must be returned in X days and in new condition or the OP would be debited.

Enve markets themselves as the Lexus of wheels. I would expect better from them for a $3k set of wheels.
Agreed. 3K is a fair amount of coin. I would expect Lexus, or even Toyota-level care & consideration irrespective of how the end user (retail buyer) might react to their initial perception of possible less-than-stellar product.
Essex is offline  
Old 04-05-16, 07:38 PM
  #25  
StanSeven
Administrator
 
Join Date: Feb 2005
Location: Delaware shore
Posts: 13,483

Bikes: Cervelo C5, Guru Photon, Waterford, Specialized CX

Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 970 Post(s)
Liked 1,373 Times in 975 Posts
Originally Posted by RJM View Post
Your dealer already has a relationship with ENVE and will probably get a new set of wheels shipped to them without getting the old/damaged ones back, but you don't have that relationship. You, being an individual, will probably have to send the wheels back before they ship a new one out and they just want to see pictures of the problem probably just to verify it actually is a problem.
This. I don't see what the problem is here. It takes a few seconds to take photos and send them to Enve.
StanSeven is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.