Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Fuji Transonic 2.8 (2015) broken frame non-crash

Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Fuji Transonic 2.8 (2015) broken frame non-crash

Old 10-27-16, 09:57 AM
  #51  
dbf73
TFO
 
Join Date: Jan 2010
Location: Plymouth, MN
Posts: 254
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by softreset View Post
When I worked on the warranty side of things, 95% of our claims were handled at the shop level. The manufacturer empowered me to make the call. It wasn't cost effective to ship the product, it was very rare that they'd request the product. Some warranty claim processes have evolved and there's a questionnaire you fill out, attach some photos and then mark the claim as honored or denied. Again, the judgement is done at the shop level in these scenarios. Occasionally the manufacturer gets involved, it depends on the product the nature of the issue and frequency of reports received from all retail channels. But who the customer is (big spender, noisy cricket, etc.) is irrelevant.
I was with you all the way to the last sentence. I think most people here have the experience that good normally non-complaining customers having a problem will get treated differently than habitual whiners.

Originally Posted by softreset View Post
Our notification policy was very simple. The claim is marked as approved/honored or denied. There were no additional specifics on why, what or how come. Whether we made the decision or the shop. It was a line item on a spreadsheet: Customer, Model, SN#, claim decision.
that may be the back end paperwork but I have never had a warranty claim (cars, electronics, you name it) denied without an explanation as to why. It may be general (warranty expired, normal wear and tear or whatever) but there is an explanation. Any manufacturer or dealer arrogant enough to give the royal thumbs up or down with zero explanation will immediately have an ex-customer
dbf73 is offline  
Old 10-27-16, 10:50 AM
  #52  
softreset
Senior Member
 
Join Date: Jun 2013
Location: Sacramento, CA
Posts: 761
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 93 Post(s)
Liked 2 Times in 2 Posts
Originally Posted by dbf73 View Post
I was with you all the way to the last sentence. I think most people here have the experience that good normally non-complaining customers having a problem will get treated differently than habitual whiners.
I didn't imply that they don't, but what I did imply (and write) is that for the purpose of a warranty claim the type of customer is not recorded and is not relevant for whether a claim is honored or denied.
softreset is offline  
Old 11-03-16, 04:57 AM
  #53  
Sy Reene
Advocatus Diaboli
 
Sy Reene's Avatar
 
Join Date: Feb 2015
Location: Wherever I am
Posts: 4,709

Bikes: Merlin Cyrene, Nashbar steel CX

Mentioned: 9 Post(s)
Tagged: 1 Thread(s)
Quoted: 2207 Post(s)
Likes: 0
Liked 32 Times in 30 Posts
Originally Posted by elquesifilma View Post
Still waiting, i was told by performance DM they would contact me today.
Was there any final resolution on your situation?
Sy Reene is online now  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
FDHESQ
Bicycle Mechanics
6
02-21-15 06:52 PM
donk730
Classic & Vintage
5
06-08-13 04:30 PM
teamtrinity
Cyclocross and Gravelbiking (Recreational)
5
08-27-11 02:01 PM
musicqueen74
General Cycling Discussion
15
04-28-05 03:22 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.