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PSA: Corporate Business practices & cycling

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PSA: Corporate Business practices & cycling

Old 12-08-16, 02:01 PM
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philbob57
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PSA: Corporate Business practices & cycling

I just saved over 30% on my Comcast bill by calling the main number and saying, 'Cancel service' when the AVR system asked why i was calling.

I've been doing this for years, but I neglected to call when my last promotion ended several months ago. The catayst was the sheaf of paper arrived with next year's billing rates - higher fees for the same service. Really, since they probably won't pay their people more, the prices should go down for the same service - and they DO, but you have to call them to get the benefits of new, cost-saving technology.

So call your cable company and put the screws to them. They've earned it. Tell your friends to call. Tell them to tell their friends.

But why do we have to call? Why do we have to waste our time? Why do they hire - well, outsource - service to handle these calls?

Biking content: my savings for the year will pay for painting my bike. (The savings are so low because I stream media instead of paying for lots of channels.)
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Old 12-08-16, 02:26 PM
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Xherion
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Not sure what this really has to do with road cycling, but just to humor you.

You have to call because I'd estimate that the vast majority of people don't bother or don't know to threaten to cancel to lower their bill (which really is just moving your account to the current price promotion in most cases). The cost of incrementally staffing a couple call center agents who get paid low hourly wages is small compared to the profit they make from raising your monthly bill. Rebates work in much the same way. Manufacturers expect that a lot of people don't bother sending in a rebate, even though the enticement of a rebate is what causes the sale in the first place.

If you really want to stick it to them, cancel your cable completely.
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Old 12-08-16, 03:15 PM
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Originally Posted by philbob57 View Post
But why do we have to call? Why do we have to waste our time? Why do they hire - well, outsource - service to handle these calls?
Because the vast majority of people inevitably forget, or can't be bothered and as a result over-pay for several months of service.

I ditched the cable company for an ISP that charges simple flat pricing, purely because I got tired of these deceptive practices.
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Old 12-08-16, 05:46 PM
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I ditched cable for a few reasons, the rates and billing increases where one of them. The benefit is more money and time for riding.
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Old 12-08-16, 06:28 PM
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Originally Posted by philbob57 View Post
Biking content: my savings for the year will pay for painting my bike. (The savings are so low because I stream media instead of paying for lots of channels.)
And how much is that?
Often I just don't want to bother cancelling something or getting a discount or what have you. Maybe because I can't imagine what I'd do with the savings that I wouldn't do regardless. I wonder if some people's livelihoods are dependent on such ignorance and laziness....
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Old 12-08-16, 08:19 PM
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I would be happy to cancel my cable, but internet + basic TV costs less than an Internet connection alone. I do expect to cancel Comcast as soon as RCN wires my location. They'll supply faster Internet for 2/3 of Comcast's cost.

10 (tops) minutes a year saves me over $300/year - $1800/hour, tax-free. Seriously, you think your cable company deserves to take that money more than you deserve to keep it? (That's a rhetorical question.)
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Old 12-09-16, 08:00 AM
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Looks like the plan to force cable companies to provide an app to replace the cable boxes is D.O.A. too with the new administration. So we'll be renting cable boxes for the near future. I'm pretty close to dumping cable. I haven't looked into the alternatives though.

Cycling content...Road bikes are fun.
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Old 12-09-16, 08:03 AM
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Originally Posted by philbob57 View Post
I would be happy to cancel my cable, but internet + basic TV costs less than an Internet connection alone. I do expect to cancel Comcast as soon as RCN wires my location. They'll supply faster Internet for 2/3 of Comcast's cost.
That's my issue too. It's frustrating. I wish there were broadband alternatives outside of comcast/verizon that could offer the same wifi speed without having to bundle cable services we hardly use.
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Old 12-09-16, 08:38 AM
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I haven't had cable since it was free in the dorms 15 years ago. With a netflix and amazon prime account, as well as other free (legal) streaming services, there is more for me to watch than I could possibly manage within my allotted time. (EDIT: I guess I should say I'm getting internet for like 40 bucks a month, so yeah.)

Cycling content: Rollers are better than trainers.
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Old 12-09-16, 05:04 PM
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I guess I should say I'm getting internet for like 40 bucks a month, so yeah.
The edit was crucial. :-) Who's the service provider? I haven't even connected Comcast TV - a few years ago, I moved us to an OTA antenna for local stations (some of which are really good but aren't on cable), with Netfliix and TV via a web browser on a PC for additional viewing - but Comcast limited basic + Internet is the cheapest 'net service I can find at 25 mbps.

I guess what really bothers me in the business model/business practice is that loyal customers are used as sheep to be fleeced, not as customers.

If you're a loyal customer of a good retail shop, the retailer will notify you when things come in that they know you like. They'll notify you of sales. They may even give you first shot sale merch.

If you're a loyal client of a consultant, you may pay more than the minimum the consultants would charge, but you'll pay less for services than a new client would, because the cost of the sale is likely to be less than for a new client.

If you're a loyal customer of an LBS, you'll pay list for some things, but you'll get perks and maybe cash discounts that add up. Man, I remember when my bike was stolen years ago, and my LBS sold me a used frame and parts from their parts bin for what still seems like a song, especially since I'm still riding the bike.

But Comcast, in my area, is increasing prices far more than their costs, but only for the customers they already have. We're adversaries. They're on a short leash.
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Old 12-09-16, 07:21 PM
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[QUOTE=WalksOn2Wheels;19241023
Cycling content: Rollers are better than trainers.[/QUOTE]

Absolutely, rollers are a lot better--much closer to the real feel of the road.

I am about to cancel Comcast--there is not many channels that I watch and refuse to watch the news as they are so depressing! Watch shows through Amazon, or Acorn! (love British shows--great sense of humor)

It has become so expensive and for what?
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