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Experience ordering products from Europe right now?

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Experience ordering products from Europe right now?

Old 04-20-20, 11:41 PM
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I ordered from PBK and received the order about 10 calendar days later. I thought they were touting a US warehouse or something, so I thought the shipping would be a few days quicker. But the order was fulfilled and shipped from UK, as usual.

I ordered from Wiggle last Friday evening. It was dispatched today (Monday) which isn't unusual for a weekend. ETA is about a week from now. I've ordered from both in the past and this is very typical for shipping Sometimes it gets here quicker - maybe 1 calendar week from order to receipt, but 10 days isn't bad, imho.

I ordered something from Chain Reaction about a year ago, and it was about the same.
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Old 04-21-20, 08:35 AM
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Originally Posted by Camilo
I ordered from PBK and received the order about 10 calendar days later. I thought they were touting a US warehouse or something, so I thought the shipping would be a few days quicker. But the order was fulfilled and shipped from UK, as usual.

I ordered from Wiggle last Friday evening. It was dispatched today (Monday) which isn't unusual for a weekend. ETA is about a week from now. I've ordered from both in the past and this is very typical for shipping Sometimes it gets here quicker - maybe 1 calendar week from order to receipt, but 10 days isn't bad, imho.

I ordered something from Chain Reaction about a year ago, and it was about the same.
10 days total is good IMO. CCC is very quick from my experience. I ordered last September and it took 1 week arrive at my door.

My Saturday order got dispatched on Sunday. I checked my tracking # a few minutes ago, and still no updates. Guess it's in transit between the 2 countries.
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Old 04-21-20, 11:29 AM
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An update/recap of my order...ordered from Merlin's last Thursday, it shipped out Friday and was delivered, via UPS, yesterday (Monday).

Meanwhile, I placed an order with CC at the same time, and it's not scheduled for delivery till Thursday.
It was also shipped with UPS
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Old 04-21-20, 12:19 PM
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Originally Posted by melikebikey35
An update/recap of my order...ordered from Merlin's last Thursday, it shipped out Friday and was delivered, via UPS, yesterday (Monday).

Meanwhile, I placed an order with CC at the same time, and it's not scheduled for delivery till Thursday.
It was also shipped with UPS
UPS took it at the customs? Merlin's website says they use FedEX, I would have thought they would stay with the same carrier from A to Z.

On my end, I checked my tracking # and it seems like Canada Post is waiting for the package to arrive in the country. It looks like it's still in UK.

-21/04/2020 16:36:08 TRAKPAK PROCESS CENTRE 198 BASILDON, SS15 6TR, GB
-19/04/2020 18:10:24 DEPARTED Merlin Cycles Ltd 218

18/04/2020 - Order placed on website
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Old 04-21-20, 12:59 PM
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Originally Posted by eduskator
UPS took it at the customs? Merlin's website says they use FedEX, I would have thought they would stay with the same carrier from A to Z.

On my end, I checked my tracking # and it seems like Canada Post is waiting for the package to arrive in the country. It looks like it's still in UK.

-21/04/2020 16:36:08 TRAKPAK PROCESS CENTRE 198 BASILDON, SS15 6TR, GB
-19/04/2020 18:10:24 DEPARTED Merlin Cycles Ltd 218

18/04/2020 - Order placed on website
It was with UPS the entire time.
During checkout, UPS was the only listed shipping option, so I'm not sure if they are back to normal(ish), or if the carrier varies depending on the country of destination...either way, it arrived much quicker than anticipated, so I'm happy
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Old 04-21-20, 01:36 PM
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Thanks for the info. I didn't have any choice on my end, it said free shipping & please pay. lol
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Old 04-21-20, 04:03 PM
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I ordered a pair of tires from Wiggle today with their regular free shipping. Says should be delivered by May 1. We'll see. But since I'm not in any hurry, if it gets delayed due to the pandemic it's not a big deal to me.
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Old 04-22-20, 03:33 AM
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I noticed a big jump in minimum amount purchased from Merlin for free shipping.
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Old 04-22-20, 07:02 AM
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Originally Posted by Greatestalltime
I noticed a big jump in minimum amount purchased from Merlin for free shipping.
It was 100$ for me. I am not sure where about you live, but I can understand them not offering free international shipping under that price mark.
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Old 04-22-20, 07:03 AM
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Originally Posted by August West
I ordered a pair of tires from Wiggle today with their regular free shipping. Says should be delivered by May 1. We'll see. But since I'm not in any hurry, if it gets delayed due to the pandemic it's not a big deal to me.
Relying on previous posts, it seems like the pandemic can accelerate shipping time. Keep us updated, I'm curious.
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Old 04-22-20, 07:11 AM
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Originally Posted by eduskator
It was 100$ for me. I am not sure where about you live, but I can understand them not offering free international shipping under that price mark.
Yeah. It used to be around 60$. Now it’s around twice that. Not sure what’s changed. Maybe the virus thing.

If they switched to FedEx I’d guess that’s why
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Old 04-22-20, 08:19 AM
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Yup. The increased demand of online orders are giving them more power
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Old 04-22-20, 09:19 AM
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I ordered wheels from PBK last Friday 17 April and got a message that the item will be dispatched 48 hours from now (22 Apr). I also ordered an Ultegra Crankset from Merlin Cycles today (22 Apr). We'll see what happens.
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Old 04-22-20, 10:31 PM
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Originally Posted by ooga-booga
ordered two saddles from chain reaction over the weekend. order is supposed to be dispatched on mon, april 20th. i’ll keep y’all posted...**edit-order dispatched on april 20th.**
received the saddles on wed, april 22nd at 12:20pm pacific time. 2.5 days from jolly olde england to socal...not bad...especially since shipping was free. makes up for the time i ordered from pbk in 2012 and it took 5 weeks.
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Old 04-23-20, 06:42 AM
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Ordered a wheelset from Chainreaction on Monday April 13, they were shipped on Tuesday the 14th and I received them on Thursday the 16th (Northeast Florida). I did pay an extra $6.99 for "expedited handling" and CRC took care of customs. I'm not sure how much either of those two factors affected the shipping time, but I was surprised to receive the package so soon.
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Old 04-23-20, 04:07 PM
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Originally Posted by vtje
Just ordered some parts from ChainReaction and got it within 3 days.
I also just recently ordered from ChainReaction. EXCELLENT service and very fast shipping, maybe even faster than some shops in the USA.

Danny
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Old 04-24-20, 09:25 AM
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I concur. Ordered once from CCC and it took 1 week to get to my door, including customs clearance.

Regarding my current Merlin Cycle order of April 18, 2020, it's still somewhere between UK and Canada. I hope it does arrive today at the airport & gets dispatched over the weekend for a Monday delivery I need these pedals!
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Old 04-24-20, 10:21 AM
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Originally Posted by vtje
Just ordered some parts from ChainReaction and got it within 3 days.
Originally Posted by kaiserschmarrn
I also just recently ordered from ChainReaction. EXCELLENT service and very fast shipping, maybe even faster than some shops in the USA.

Danny
ChainReaction was always fast before they were purchased by Wiggle/Ribble, but then everything changed. It's good to see they are fast again.
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Old 04-24-20, 10:46 AM
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Chain reaction in UK is still rolling and fast shipping
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Old 04-24-20, 11:14 AM
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Update on my order (UK to Canada)

April 18 = order placed
April 19 = order dispatched
April 21 = order shipped to Canada
April 24 = order arrived to Canada & sent for customs clearance

Estimated delivery by Post Canada next week.
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Old 04-24-20, 04:38 PM
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My tires I ordered from Wiggle on 4/21 are scheduled to be here Monday 4/27. Not bad since it took an extra day for them to process the order and considering the current world situation. This was with their free shipping.

Also ordered a cassette from Merlin on 4/22. It has shipped but I don't have a delivery date on it yet although I expect it next week sometime.
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Old 04-27-20, 03:39 AM
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Originally Posted by esuad
Ordered from Merlin avril 13th, they shipped the 14th. Still in transport. I will add the date of arrival. I live in Turkey by the way.
It's been 2 weeks since the order and 9 days since it's shipped still nothing =/

Last edited by esuad; 04-27-20 at 03:46 AM.
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Old 04-27-20, 08:31 AM
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Originally Posted by esuad
It's been 2 weeks since the order and 9 days since it's shipped still nothing =/
What does the tracking say? Give a call to the carrier.

My order is stuck at the customs since last Friday. They are so slow. Thought it would be released during the weekend.
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Old 04-27-20, 10:38 AM
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Merlin has been spot on—package arrived within 4-5 days of order placement. Wiggle, which owns Chainreactioncycles, had a picking delay of two days but shipping took only four days. Sportpursuit stated orders would take a month to ship so I cancelled.
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Old 04-27-20, 11:02 AM
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Originally Posted by eduskator
What does the tracking say? Give a call to the carrier.

My order is stuck at the customs since last Friday. They are so slow. Thought it would be released during the weekend.
It says "ROUTED TO DESTINATION", still on shippment I suppose.
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