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Trek Domane - possibly destroyed in strange incident

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Trek Domane - possibly destroyed in strange incident

Old 06-16-20, 06:00 AM
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Jungleland
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Trek Domane - possibly destroyed in strange incident

I have a new Trek Domane SL4 that I have only but about 600 or so miles on. I was riding on Saturday, going about 20mph on a paved road with a nice shoulder and hit a small stick that I didn't even see. Somehow the stick got flung up in my rear derailleur causing the entire thing to break in half sending one half of it into my front gears and destroying that as well. Honestly, I can't wrap my head around how it happened. On first inspection by my LBS, it ruined my rear wheel and may have cracked the frame. My LBS indicated that Trek would most likely not cover it either so I am crushed at having my 1st ever road bike possibly being totaled right off the bat and being 100% out of pocket. Chalk it up under "stuff happens"?

It's hard to see in the pics:


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Old 06-16-20, 06:12 AM
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dr_max
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Oh my my....

Seen this with the rear derailleur of a friend when he was climbing and shifted when applying torque at the same time. The rear derailleur broke and got into his rear wheel damaged and cracked the rear carbon triangle on his BMC.

he had specific crash replacement insurance for racing on his home insurance policy and replaced it with titanium frame.
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Old 06-16-20, 06:21 AM
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Stuff happens. The RD is an easy replacement. The frame is the biggest concern.

Trek has a "Carbon Care" program - check it out.

There are third parties that can repair damaged carbon frames - check them out if the Trek's Carbon Care program isn't very attractive.
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Old 06-16-20, 06:22 AM
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chaadster
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Ouch. Sorry man.
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Old 06-16-20, 07:54 AM
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There’s grass seed in the rear derailleur. Be sure to get it out before anyone sees that you were riding off-road when the “innocent incident” occurred. Just kidding. That really stinks. I hope you get it sorted soon and it doesn’t cost you anything but a little time. Good luck. Trek is a solid company.
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Old 06-16-20, 07:57 AM
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Sorry to hear that. I would be devastated.
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Old 06-16-20, 08:10 AM
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Jungleland
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Originally Posted by AdkMtnMonster View Post
There’s grass seed in the rear derailleur. Be sure to get it out before anyone sees that you were riding off-road when the “innocent incident” occurred. Just kidding. That really stinks. I hope you get it sorted soon and it doesn’t cost you anything but a little time. Good luck. Trek is a solid company.
LOL, that was my "topple over in the grass" event after the incident. Pulled off the edge of the road, put my foot down and realized there was too much of a drop off in the grass ditch for my foot to land on and I just slowly fell over into the grass. The one good thing is that it was only my pride that was hurt.
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Old 06-16-20, 08:23 AM
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Wow sorry man. How could so much go so wrong so quickly...
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Old 06-16-20, 08:28 AM
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Hopefully it did not crack the frame. If it did maybe Trek could give you one at cost? Or repair it at a good price? I hope it works out for you. Stuff does happen unfortunately. You have your health!
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Old 06-16-20, 08:37 AM
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Originally Posted by Gconan View Post
Hopefully it did not crack the frame.
I'm not seeing any in the photo's, but it'll be easier to see once the broken parts are removed.
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Old 06-16-20, 08:40 AM
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Originally Posted by Jungleland View Post
I have a new Trek Domane SL4 that I have only but about 600 or so miles on. I was riding on Saturday, going about 20mph on a paved road with a nice shoulder and hit a small stick that I didn't even see. Somehow the stick got flung up in my rear derailleur causing the entire thing to break in half sending one half of it into my front gears and destroying that as well. Honestly, I can't wrap my head around how it happened. On first inspection by my LBS, it ruined my rear wheel and may have cracked the frame. My LBS indicated that Trek would most likely not cover it either so I am crushed at having my 1st ever road bike possibly being totaled right off the bat and being 100% out of pocket. Chalk it up under "stuff happens"?

It's hard to see in the pics:


Talking about bad luck... It seems like Murphy's law hit you full speed. What were the probabilities...

Trek won't cover it because it was caused by your usage, not a manufacturer defect. It might be repairable though, but I am concerned about your frame that seem to have been hit hard.

Is the LBS you bought it from willing to repair it at a reduced price? If not, did they offer a good rebate on another bike? If I were that shop, I'd do that to keep my customer happy.
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Old 06-16-20, 08:56 AM
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This is why Titanium is really the way to go, that to me should not be so fragile.
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Old 06-16-20, 09:01 AM
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Originally Posted by deacon mark View Post
This is why Titanium is really the way to go, that to me should not be so fragile.
If TI was ''really the way to go'' Pros would all use it. Last time I checked, it was not the case. Still a great metal though!
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Old 06-16-20, 09:05 AM
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Does trek not have a crash replacement policy? And if they do why didn't the shop tell you about it?
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Old 06-16-20, 09:09 AM
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Originally Posted by eduskator View Post
If TI was ''really the way to go'' Pros would all use it. Last time I checked, it was not the case. Still a great metal though!
What the pros do and what you and I do are 2 completely different things. They crash or ruin a frame and they get a new frame. Those of us who are just ordinary riders probably would be better of with using TI. This is not about performance and speed at the absolute limit. Many pro's retire and ride TI.
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Old 06-16-20, 09:12 AM
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Originally Posted by Tacoenthusiast View Post
Does trek not have a crash replacement policy? And if they do why didn't the shop tell you about it?
^^^^^^
This
Originally Posted by WhyFi View Post
There are third parties that can repair damaged carbon frames - check them out if the Trek's Carbon Care program isn't very attractive.
Calfee
https://calfeedesign.com/carbon-repair/

I used them.
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Old 06-16-20, 09:16 AM
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Originally Posted by deacon mark View Post
What the pros do and what you and I do are 2 completely different things. They crash or ruin a frame and they get a new frame. Those of us who are just ordinary riders probably would be better of with using TI. This is not about performance and speed at the absolute limit. Many pro's retire and ride TI.


Maybe we should get single speed steel cruiser bikes, since it's not about speed and performance and a single speed beach cruiser is much more dependable than a ti bike!
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Old 06-16-20, 09:27 AM
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Damn - that came out of nowhere. Is that damage up along the back of the seat tube in the second pic?
A guy I knew years ago, he was hammering down a hill in a big gear, and he ran over a small stick which flipped up into his drivetrain. It got between the chain and sprocket, so the chain started spinning over the teeth rather than engaging the teeth. The sudden "unweighting" of his cranks caused him to lose control and he wiped out. I've always been careful about avoiding even small sticks as a result, but your tale reinforces this caution. Hope your frame comes through without too many (or expensive) battle scars.

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Old 06-16-20, 09:30 AM
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Thanks for the advice everyone. I will definitely look into the various repair/coverage options offered by Trek and my LBS. Both my wife and my mom and I all have really nice road bikes from there and have been loyal customers so hopefully I can get some sort of discount.
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Old 06-16-20, 09:40 AM
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Originally Posted by Jungleland View Post
Thanks for the advice everyone. I will definitely look into the various repair/coverage options offered by Trek and my LBS. Both my wife and my mom and I all have really nice road bikes from there and have been loyal customers so hopefully I can get some sort of discount.
I suppose you could check your homeowners/renters policy to see if there's anything that could make sense?

What is the latest verdict on bike insurance policies.. still pricey? Talking about the Velosurance or Markel types of products. Alternatively a rider on a renters/homeowner policy.
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Old 06-16-20, 09:43 AM
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These material arguments are so boring. Next!

As for the OP, reach out to the LBS and trek. See if they have a crash replacement as others have suggested. I would take the parts off to get a better look. Hopefully you just obliterated the RD hangar.

If you have basic hand tools you can take off the crank and RD to get a better look. Still a bummer. Hope it works out!
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Old 06-16-20, 10:02 AM
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Where is the frame damage? Is that a crack on the bottom bracket shell where the left chainstay meets the shell or is that just shadows?
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Old 06-16-20, 10:41 AM
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Let's not turn this thread into another frame material choice/argument thread. Thank you.
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Old 06-16-20, 10:45 AM
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Originally Posted by Jungleland View Post
Thanks for the advice everyone. I will definitely look into the various repair/coverage options offered by Trek and my LBS. Both my wife and my mom and I all have really nice road bikes from there and have been loyal customers so hopefully I can get some sort of discount.
Let your LBS submit the issue to Trek before doing anything... I've had several instances where Trek's customer service went way beyond expectations for no reason other than I asked them to.

For example, I bought a Trek mountain bike for a nephew and he accidentally destroyed the front wheel because he failed to tighten the quick release properly before riding and the wheel fell off! I took the mangled rim to my LBS and told them, "This is my nephew's fault, I do not expect Trek warranty will do anything as they have no obligation to, but see what you can do." Trek sent a whole new wheel at no cost to me. Granted, I can't promise they'll do the same on a high-end frame, but they want happy customers and I'm willing to be they'll help you out somehow.
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Old 06-16-20, 10:54 AM
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Originally Posted by mstateglfr View Post
Where is the frame damage? Is that a crack on the bottom bracket shell where the left chainstay meets the shell or is that just shadows?
Looks like the shadow of the chainring.
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