Worst. Customer. Evar!
12-23-20, 10:52 AM
#101
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Being that you followed up by doing the exact things I just mentioned:
1. Attack the person (because they bad idiot)
2. Redirect into a meltdown about how (they didn't do it right)
3. Ask time consuming or difficult questions to try to fatigue the other person until they give up.
I'd say my observation wasn't just an observation but was right on. The "sales person tries to trick you then gets increasingly aggressive and upset when you realize the trick" thing is cliche.
If I bought a part and it didn't work and I want to return it (via policy) I'm not obligated to sit through your various tactics to try to make the situation time wasting and uncomfortable in the hopes I'll give up on the return.
1. Attack the person (because they bad idiot)
2. Redirect into a meltdown about how (they didn't do it right)
3. Ask time consuming or difficult questions to try to fatigue the other person until they give up.
I'd say my observation wasn't just an observation but was right on. The "sales person tries to trick you then gets increasingly aggressive and upset when you realize the trick" thing is cliche.
If I bought a part and it didn't work and I want to return it (via policy) I'm not obligated to sit through your various tactics to try to make the situation time wasting and uncomfortable in the hopes I'll give up on the return.
Please just stop. You are embarrassing yourself. Go read the original post and/or have someone explain it to you.
(I have bought some stuff from BDop and they are Good Guys).
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12-23-20, 10:59 AM
#103
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But if he's going to do a return or refund anyway, then to keep going back to insist that the customer jump through hoops--that appears from the consumers' standpoint to be obstructive behavior, and guarantees that he's going to lose a customer. Maybe the customer is a jerk and the OP is going to be glad to get rid of him. But a guy like this customer who's an aXXhole is going to trash that business to all of his friends and relatives. The multiplier of lost goodwill should be a big concern.
Let's see what happened: Customer emailed for warranty, his first answer was to say "yes, we will sort you out, just give us the info we need to do so". That's a GOOD thing. Then he gave the customer multiple chances to provide the info. It's easy for you to tell him to go ahead and provide a refund without verifying - those of us who actually run these damn businesses do so to make a living, not for charity.
Seriously, in what world are you interpreting this as him being difficult? Is this just the typical Bikeforums contrarian post just for the heck of it?
The point I was trying to make in my much-maligned post was that there's the BUSINESS OWNER'S PERSPECTIVE and the CONSUMER'S PERSPECTIVE. Neither is right, though the zeitgeist the last several years is to pin "right" on one side and "wrong" on the other. The business owner almost always has a reason for their procedures. But the customer doesn't know those reasons and doesn't care. All the consumers sees is that the business is providing good service or not. It's true that in these days of no-customer-service, a consumer will more quickly jump to the conclusion that even a reasonable question is going to be an excuse not to provide relief. But anyway, if the perception (note that I do not say reality) is that the business owner is putting stumbling blocks in the way, the consumer will walk away. Particularly on small cost, orderable-on-line goods.
That doesn't mean that anyone should take any *****. Or that it's OK to dish it out.
That doesn't mean that anyone should take any *****. Or that it's OK to dish it out.
To argue that sellers should put up with lying customers for fear of losing them is equally absurd. Why not just let shoplifters get away with things then - they might not come back, they might tell their friends and after all, there are 2 sides to the story.
I mean, i get the general point you are making about customer service, but how in the name of ghu does any of that generic stuff apply in this particular case???
Last edited by guadzilla; 12-23-20 at 11:05 AM.
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12-23-20, 05:31 PM
#104
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Your entire argument is: "the fact that you pointed out that someone is wrong makes you wrong" - and you followed it up by "the fact that you pointed out that my argument is wrong makes you wrong".
Please just stop. You are embarrassing yourself. Go read the original post and/or have someone explain it to you.
(I have bought some stuff from BDop and they are Good Guys).
Please just stop. You are embarrassing yourself. Go read the original post and/or have someone explain it to you.
(I have bought some stuff from BDop and they are Good Guys).
12-23-20, 06:28 PM
#105
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^ Just like the scummy customer I was saying, you're very upset at someone pointing out your favorite tactics, and will conntinue with saying anything - any lie, insult, or abuse - to try to keep getting away with it.
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12-23-20, 06:32 PM
#106
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Having the audacity to ask a customer ANY BASIC QUESTIONS is somehow displaying dishonest, underhanded behavior?
Last edited by Bob Dopolina; 12-23-20 at 09:08 PM. Reason: grammar
12-23-20, 06:37 PM
#107
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Please show us on the doll where reality touched you.
Last edited by Bob Dopolina; 12-23-20 at 07:39 PM.
12-23-20, 06:46 PM
#108
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So wait, are you now calling me "scummy?"
What world do you inhabit?
it must be a truly bizarre one. It must be one where someone having the audacity to ask a customer ANY BASIC QUESTIONS is somehow dishonest, underhanded behavior.
Your posts are mind-bogglingly ridiculous.
Please never, ever contact us for any reason whatsoever. You are clearly the embodiment of this entire thread.
What world do you inhabit?
it must be a truly bizarre one. It must be one where someone having the audacity to ask a customer ANY BASIC QUESTIONS is somehow dishonest, underhanded behavior.
Your posts are mind-bogglingly ridiculous.
Please never, ever contact us for any reason whatsoever. You are clearly the embodiment of this entire thread.
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12-23-20, 09:31 PM
#109
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Like I said usually this is just solved with something like:
Originally Posted by PaulRivers
Usually what experienced places do is something like "It sounds like unfortunately we won't be able to diagnose what went wrong without seeing the bike. You can return the part for a full refund, or bring the bike in and we'll take a look at it in person."
12-23-20, 10:26 PM
#110
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Notice how far you went to try to turn this into that? These used to confuse me, then I realized...
I'm talking to this person.
Apparently with BDop Cycling Company Ltd is a common case that your customers get mad at you, and you're practiced at exhausting, degrading, and attacking them for it - to the point of going onto forums and bragging about it. I can't imagine wanting to order from there to begin with.
Like I said usually this is just solved with something like:
I'm talking to this person.
Apparently with BDop Cycling Company Ltd is a common case that your customers get mad at you, and you're practiced at exhausting, degrading, and attacking them for it - to the point of going onto forums and bragging about it. I can't imagine wanting to order from there to begin with.
Like I said usually this is just solved with something like:
12-23-20, 10:48 PM
#111
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And re the bolded stuff - past tense is incorrect. Stuff STILL confuses you.
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12-24-20, 02:43 AM
#113
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Apparently with BDop Cycling Company Ltd is a common case that your customers get mad at you, and you're practiced at exhausting, degrading, and attacking them for it - to the point of going onto forums and bragging about it. I can't imagine wanting to order from there to begin with.
Last edited by Bob Dopolina; 12-24-20 at 05:04 AM.
12-24-20, 06:55 AM
#114
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Time to close this mess before half of you get put in Bike Forum jail for insulting and unnecessary arguing.
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