Have you been in "General" lately? :innocent:

Valid argument.

Strange purchase with TPC
 

They had the Edge 840 in stock, so I ordered one using Rainmakers coupon. After two days of FedEx screwing ups, Mathew at TPC was able to change it to a "hold for pickup". With the box now in hand, I saw that it was already opened. The plastic charging door was also sketchy, and looked as though it would pop open on the first bump. I did not bother to plug it in or turn it on as this was unacceptable.

The RMA and refund were painless, yet no apology or otherwise accepting responsibility for this. Nothing.

Wouldn't you also expect something there?

You want The Pro's Closet to apologize and accept responsibility for the way Garmin designed the charging door?

Tomato, you missed this part: "With the box now in hand, I saw that it was already opened."
If they choose to break the factory seal in order to play with something in the office,
they certainly cannot sell it out as new. This should be "open box".

No, I didn't miss that part. But, you made two complaints: the opened box and the charging door. So, do you expect them to apologize and accept responsibility for the way Garmin designed the charging door? If not, what was the point of mentioning it?

FWIW I bought a 2016 GURU Photon from TPC. It came with ultra light Maavic wheels (1295 g), Dura Ace 11-sp mechanical and weighed 14lb 8 oz w/o pedals. The bike is amazing and cost me $2000.

I agree

They are probably the best known for documenting any kind of defect or damage to the bike. I have had some friends buy bikes off TPC and on the photos they should minor damaged and when they got the bike they couldn't even find or notice some of the cosmetic issues. The return policy is also very good

My big issue with them is that they are like Carvana or Carmax where you clearly are paying more than you would if you went private sale, with the caveat you still don't get any kind of warranty.