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Seattle bike shops with great service?

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Seattle bike shops with great service?

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Old 06-09-06, 11:22 PM
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the beef
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Seattle bike shops with great service?

I'm in the market for a new bike, having come out of a rather bad purchase from the Velo Bike Shop in Downtown Seattle. Being new to the road biking scene this year, I didn't have much of an idea of what to expect from a new road biking purchase. They told me to stand over the $700 bike, eyeballed it, tried to sell me useless components (a Dura-Ace front derailleur for $60 that I stupidly agreed to; thankfully the indexing was for a double and we had to go back to Sora), rang up the bill, and sent me on my way. I was frankly amazed when I first heard stories of lifetime tuneups, discounts on accessories, etc. I've had NONE of that with Velo Bike Shop.

Test rides there are limited to 10 minutes.

We're also in the middle of a little dispute over my threaded headset that's been coming loose since Day 1. I've brought it in four times now to have it tightened, and finally he's agreeing to 'call Bianchi to see what they can do'. I asked for a free headset, but no. He says I was the one who damaged it by riding on it while loose.

And so much for lifetime tune ups. I got a 90 day 'basic adjustment' period and that's over now. No accessories discounts, or anything discounts for that matter. He sold me a Cateye Mity 8 for $35 back then when I didn't know enough - they're less than $25 at almost every other store that I've checked. He once also tried to sell me a pair of Tiagra STI levers for $260. Golly.

So what I'm wondering is if there's a bike shop around Seattle that really offers great service. You know, free tuneups forever, discounts, anything like that. Velo's done good with always recognizing me with a cheery 'hi', but not much beyond that. I'd love some recommendations or general things to look for in a good LBS.
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Old 06-09-06, 11:26 PM
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http://www.spokeandsprocket.com/
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Old 06-09-06, 11:51 PM
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Hey, "The Beef," since you helped me in my other thread, I'll help you out here! I bought that Scott Speedster S2 on Bainbridge Island from B.I.cycle Shop. They treated me extremely well, and I couldn't ask for more. Talk to Gabriel, he's extremely knowledgeable.

-Barry-
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Old 06-10-06, 12:24 AM
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My two favorite places are next door to each other.

Triumph Multisport (http://www.triumph-multisport.com/team.php) is a good one, kind of limited as to what brands they carry, but they are good guys. Mostly cater to the tri crowd though.. pretty high end. I bought my zero gravity brakes here, they sold them to me for MSRP even when a lot of online dealers were marking them up.


and

George at Il Vecchio (http://www.ilvecchio.com/) is the man in seattle, he can fix and is very knowledgeable about all things campy.. store dosn't have so much in the way of bicycles though.

the guys at bikesport (www.ilovemybike.com) in ballard seem nice, I've never made any big purchases there though.

Not really in Seattle (redmond) the people at Sammamish Valley Cycle (http://www.sammamishcycle.com/) are really friendly, and knowledgeable. if you make the visit you can spy the pretty cervelos and colnagos.

the biggest bike store in seattle, gregs, is hit or miss. They deal in pretty high volume compared to most of the stores around here, so deals can be had occasionally. The guys in the service department seem to be really friendly. I was on a ride near greenlake a few months ago, and my headset was making some noises. I took it into the shop there, and they figured it was the crappy compression plug I was using, and they replaced it for free. that was really nice of them, considering I had never bought anything there.

I'm sorry you had a bad experience with Velo. That shop is the closest to me (4 blocks away) and I refused to go in there for reasons you've mentioned.
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Old 06-10-06, 12:55 AM
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I posted this in a previous thread but I'll post it again...

The three shops I'd recommend are probably a bit of a haul for you but here goes anyways.
  • Bothell Ski and Bike - family owned business in downtown Bothell, ask for Phil or Tim. Don, the head mechanic, is also great. That guy commutes in by bike from Kingston everyday... oftentimes on his singlespeed Aegis. They have really good prices and service. They carry LeMond, Scott, Giant and Felt. They're also one of the few Aegis dealers in the area. Speedy Reedy is the other.
  • Gerk's Alpine Hut - in Redmond, ask for Brian (he used to work at Bothell Ski and Bike actually). They carry Felt, Cannondale, Specialized and LeMond.
  • Pacific Bicycle Company - in Sammamish up on the plateau. Another family owned business with decent prices and excellent service. They offer a lifetime tune-up (basic) on all their bikes. Ask for Scott. They carry Cannondale, Klein, Giant, Specialized and Redline. Not related to the Pacific bike brand.

If you want to go the bigger store route, there are plenty of REIs and a couple of Performances as well. I tend to support the smaller shops however.
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Old 06-10-06, 01:06 AM
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Originally Posted by khuon
[LIST][*] Bothell Ski and Bike - family owned business in downtown Bothell, ask for Phil or Tim. Don, the head mechanic, is also great. That guy commutes in by bike from Kingston everyday... oftentimes on his singlespeed Aegis. They have really good prices and service. They carry LeMond, Scott, Giant and Felt. They're also one of the few Aegis dealers in the area. Speedy Reedy is the other.
His Aegis is cool! flip flop hub, zero-g brake. coolest single speed bike i've ever seen. that's a hard core commute too, good on him.
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