Trek Online Contest
07-20-06, 12:52 PM
#251
not as fat as I was
Join Date: May 2006
Location: Upstate, NY
Posts: 947
Bikes: Trek 7000, Trek 5500, Fuji Newest 1.0
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Originally Posted by cooleyjb
So because you didn't know they weren't participating with the Trek TourMania they have to give you stuff out of their own pocket. Yeah it's 50 cents or a dollar worth of free stuff to them but it's still rude on your part and extremly generous on theirs. Sorry about the rant I work in the service industry but this is where "the customer is always right" gets abused by people like you.
Yep, I abused them. Lesse...I spent $350 and they gave me a bike, a disco water bottle and a crummy OLN contest water bottle.
I've easily spent $500 in that shop in the last month on things like socks ($10 a pair), Jersey ($69), wedge pack, etc. All of which I could have purchased elsewhere for much less. They offer little in the way of service that I can see. The owner seems put out that you come into his shop half the time (he also wrenches in the back) and gives one word answers to questions regarding what type of shoes to buy, pedals, etc. I'm *trying* realllllly hard to spend money there, but it's getting to the point that it's harder than it ought to be.
I could have purchased the same 3700 online for nearly $80 less.
I feel so.....naughty!
Last edited by Biggziff; 07-20-06 at 12:57 PM.
07-20-06, 01:14 PM
#252
Unpossible
Join Date: Jun 2006
Location: Madison, WI
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Originally Posted by Biggziff
Yep, I abused them. Lesse...I spent $350 and they gave me a bike, a disco water bottle and a crummy OLN contest water bottle.
I've easily spent $500 in that shop in the last month on things like socks ($10 a pair), Jersey ($69), wedge pack, etc. All of which I could have purchased elsewhere for much less. They offer little in the way of service that I can see. The owner seems put out that you come into his shop half the time (he also wrenches in the back) and gives one word answers to questions regarding what type of shoes to buy, pedals, etc. I'm *trying* realllllly hard to spend money there, but it's getting to the point that it's harder than it ought to be.
I could have purchased the same 3700 online for nearly $80 less.
I feel so.....naughty!
I've easily spent $500 in that shop in the last month on things like socks ($10 a pair), Jersey ($69), wedge pack, etc. All of which I could have purchased elsewhere for much less. They offer little in the way of service that I can see. The owner seems put out that you come into his shop half the time (he also wrenches in the back) and gives one word answers to questions regarding what type of shoes to buy, pedals, etc. I'm *trying* realllllly hard to spend money there, but it's getting to the point that it's harder than it ought to be.
I could have purchased the same 3700 online for nearly $80 less.
I feel so.....naughty!
You sir have never been a small business owner. Being nickel and dimed by customers is the toughest thing to deal with in the world. When you are happy to have 3-5% profit everything counts.
I'm not going to give an excuse on the service but when customers come in and complain about wanting free stuff because they think they deserve it it's annoying and inconsiderate.
You talk about wanting to spend money and support your LBS but you demand free bottles. If you think they are such a drop in the bucket then buy them yourself and don't demand free stuff.
This is not just directed at you, its directed at everyone who thinks they deserve free stuff and that a cheap thing like a water bottle doesn't mean something to an independant business owner, especially one with horrible customer service who probably has trouble getting business.
How about another question does everyone not like the service at this store or is it just you. If it is just you maybe it's not the owner who's having problems.
/End Rant
I won a bottle yesterday
YTD 2 bottles , 1 Powerbar, 1 Jersey
07-20-06, 01:44 PM
#253
not as fat as I was
Join Date: May 2006
Location: Upstate, NY
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Originally Posted by cooleyjb
You sir have never been a small business owner. Being nickel and dimed by customers is the toughest thing to deal with in the world. When you are happy to have 3-5% profit everything counts.
I'm not going to give an excuse on the service but when customers come in and complain about wanting free stuff because they think they deserve it it's annoying and inconsiderate.
You talk about wanting to spend money and support your LBS but you demand free bottles. If you think they are such a drop in the bucket then buy them yourself and don't demand free stuff.
This is not just directed at you, its directed at everyone who thinks they deserve free stuff and that a cheap thing like a water bottle doesn't mean something to an independant business owner, especially one with horrible customer service who probably has trouble getting business.
How about another question does everyone not like the service at this store or is it just you. If it is just you maybe it's not the owner who's having problems.
/End Rant
I won a bottle yesterday
YTD 2 bottles , 1 Powerbar, 1 Jersey
I'm not going to give an excuse on the service but when customers come in and complain about wanting free stuff because they think they deserve it it's annoying and inconsiderate.
You talk about wanting to spend money and support your LBS but you demand free bottles. If you think they are such a drop in the bucket then buy them yourself and don't demand free stuff.
This is not just directed at you, its directed at everyone who thinks they deserve free stuff and that a cheap thing like a water bottle doesn't mean something to an independant business owner, especially one with horrible customer service who probably has trouble getting business.
How about another question does everyone not like the service at this store or is it just you. If it is just you maybe it's not the owner who's having problems.
/End Rant
I won a bottle yesterday
YTD 2 bottles , 1 Powerbar, 1 Jersey
I offer/provide outstanding service to my clients and I demand it from anyone that wants to share in my hard earned cash. When I'm paying a premium, on purpose, I'd expect premium service. I don't ask for discounts on the bikes or the accessories, I simply say "how much" and then pay with a smile. My daughter was absolutely THRILLED with her new bike. I had to ask the guys to adjust the brake lever/shift controls up as they didn't notice her wrists were bent more than 45 degrees down to try and reach the levers. I had to ask if there was an adjustment to pull the reach of the levers back so her small hands could more easily grasp the brake levers...Are you getting the picture? Am I expecting more than I should?
I'm a nice guy....I try to be personable with people...I strike up conversations about things other than bikes in an attempt to gain some common ground with the guys in the LBS....Perhaps I'm too picky, but I didn't mention the myriad of little scratches and nicks on the paint of this new bike to the shop owner...my daughter didn't care and once she falls down once I won't either.....I just get tired of this "support your local XXXXXXXX" crap when the great majority of the local guys don't make any attempt to differentiate themselves. I'll try to support the local economy, but if I have to work at it, well...tough crap...I *am* the customer...I'm not always right, but at least treat me like you'd like to have me come back in some day.
07-20-06, 03:18 PM
#254
Unpossible
Join Date: Jun 2006
Location: Madison, WI
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Originally Posted by Biggziff
Hmmm... I thought I had a nice little photography business going these last few years...and I guess my computer consulting gig (12 years now in this area) must be a dream...ahh well...
I offer/provide outstanding service to my clients and I demand it from anyone that wants to share in my hard earned cash. When I'm paying a premium, on purpose, I'd expect premium service. I don't ask for discounts on the bikes or the accessories, I simply say "how much" and then pay with a smile. My daughter was absolutely THRILLED with her new bike. I had to ask the guys to adjust the brake lever/shift controls up as they didn't notice her wrists were bent more than 45 degrees down to try and reach the levers. I had to ask if there was an adjustment to pull the reach of the levers back so her small hands could more easily grasp the brake levers...Are you getting the picture? Am I expecting more than I should?
I'm a nice guy....I try to be personable with people...I strike up conversations about things other than bikes in an attempt to gain some common ground with the guys in the LBS....Perhaps I'm too picky, but I didn't mention the myriad of little scratches and nicks on the paint of this new bike to the shop owner...my daughter didn't care and once she falls down once I won't either.....I just get tired of this "support your local XXXXXXXX" crap when the great majority of the local guys don't make any attempt to differentiate themselves. I'll try to support the local economy, but if I have to work at it, well...tough crap...I *am* the customer...I'm not always right, but at least treat me like you'd like to have me come back in some day.
I offer/provide outstanding service to my clients and I demand it from anyone that wants to share in my hard earned cash. When I'm paying a premium, on purpose, I'd expect premium service. I don't ask for discounts on the bikes or the accessories, I simply say "how much" and then pay with a smile. My daughter was absolutely THRILLED with her new bike. I had to ask the guys to adjust the brake lever/shift controls up as they didn't notice her wrists were bent more than 45 degrees down to try and reach the levers. I had to ask if there was an adjustment to pull the reach of the levers back so her small hands could more easily grasp the brake levers...Are you getting the picture? Am I expecting more than I should?
I'm a nice guy....I try to be personable with people...I strike up conversations about things other than bikes in an attempt to gain some common ground with the guys in the LBS....Perhaps I'm too picky, but I didn't mention the myriad of little scratches and nicks on the paint of this new bike to the shop owner...my daughter didn't care and once she falls down once I won't either.....I just get tired of this "support your local XXXXXXXX" crap when the great majority of the local guys don't make any attempt to differentiate themselves. I'll try to support the local economy, but if I have to work at it, well...tough crap...I *am* the customer...I'm not always right, but at least treat me like you'd like to have me come back in some day.
As for you and your consulting business is very differnt than retail with an actual store, I've done both. I congratualate you on being a person who cares about service. I'd probably use you if I needed any computer consulting if you are truly into customer service. What kind of photography do you do? Can I have some free pictures
07-20-06, 06:31 PM
#255
not as fat as I was
Join Date: May 2006
Location: Upstate, NY
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Originally Posted by cooleyjb
I never said you didn't deserve good service. I said you didn't deserve teh free stuff and you were inconsiderate for expecting it. Maybe he doesn't want you to come back because you always want freebies. Maybe he jsut runs a crappy shop that will go out of business.
As for you and your consulting business is very differnt than retail with an actual store, I've done both. I congratualate you on being a person who cares about service. I'd probably use you if I needed any computer consulting if you are truly into customer service. What kind of photography do you do? Can I have some free pictures
As for you and your consulting business is very differnt than retail with an actual store, I've done both. I congratualate you on being a person who cares about service. I'd probably use you if I needed any computer consulting if you are truly into customer service. What kind of photography do you do? Can I have some free pictures
Sure.....I have some pictures you can have for free...
07-21-06, 06:36 AM
#256
Senior Member
Join Date: Apr 2006
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anyone else finding that their username and password is no longer good?
07-21-06, 06:44 AM
#257
Behind EVERYone!!!
Join Date: Jan 2005
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Originally Posted by SBSpartan
anyone else finding that their username and password is no longer good?
__________________
“A good teacher protects his pupils from his own influence. ”
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“A good teacher protects his pupils from his own influence. ”
― Bruce Lee
07-21-06, 06:44 AM
#258
Master Pontificator
Join Date: Jul 2005
Location: Appleton,WI
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Seems the game is having problems. If you notice that the days left to play is empty as is the prizes won online.
Seems to me someone tried hacking it and they are trying to fix it or just saying the hell with it and not doing a damn thing about it.
Seems to me someone tried hacking it and they are trying to fix it or just saying the hell with it and not doing a damn thing about it.
07-21-06, 06:52 AM
#259
Senior Member
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Legally I don't think you can stop the contest early with all of the prized not won.
07-21-06, 07:05 AM
#261
59'er
Join Date: Oct 2005
Location: Alexandria, IN
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Maybe the contest is over. How many days were left to play?
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07-21-06, 07:08 AM
#262
RustyTainte
Join Date: Jul 2005
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Yup! Sumpins rong.
07-21-06, 09:40 AM
#264
Master Pontificator
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Back up and working now. 4 Days in a row with no win. Thinking its pretty much over and done now.
07-21-06, 10:15 AM
#265
Tri Coach/UltraMarathoner
Join Date: Oct 2005
Location: NYC/Brooklyn
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I had a "feeling" I was going to win something today, but the site's all F-ed up. Damn!
07-22-06, 10:59 AM
#266
Senior Member
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won a keychain and 2 powerbars....1 powerbar today.....
i wonder if any of the big ones are even left?
i wonder if any of the big ones are even left?
07-22-06, 11:00 AM
#267
Senior Member
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and does that method of clicking on the rules actually work? has anyone really won anything doing that?
07-22-06, 05:37 PM
#269
Cat None
Join Date: Aug 2005
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Originally Posted by fhall1
Won a powerbar today....total take for the Tour: 1 water bottle, 1 Powerbar
3 Powerbars
For me.
07-22-06, 05:46 PM
#270
Fuji Shill
Join Date: Apr 2005
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Still stuck at 2 PowerBars and a keychain since the fifth stage or so...
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07-22-06, 06:20 PM
#271
By-Tor...or the Snow Dog?
Join Date: Oct 2004
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Waaaahhhh I dont even like Power bars...now if it was clif bars I would be all over it...
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07-23-06, 02:08 PM
#272
Junior Member
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im getting so mad i have 6 different e-mail addresses and have been playing for at leastthree weeks now and havend won crap.....should i take brakes inbetween different emails or just use themright after eachother????
07-23-06, 02:12 PM
#273
Team Sohoku
Join Date: Jun 2006
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Originally Posted by Biggziff
I went in to collect 2 water bottles, got told that they weren't participating with Trek so I said, well...that's OK...I'll just buy my daughter the Canondale at Dick's instead of the shiny 3700 you have hanging over there...suddenly I was awash in a sea of freebies...sort of.
