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I'm mad at my mechanic...he scratched the *&$#* out of my new crank arm !! : (

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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

I'm mad at my mechanic...he scratched the *&$#* out of my new crank arm !! : (

Old 10-07-06, 06:45 PM
  #1  
JoeOxfordCT
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I'm mad at my mechanic...he scratched the *&$#* out of my new crank arm !! : (

I'll post a picture tomorrow...my bike is already loaded in my truck for a century tomorrow morning...
I just picked up my bike from my LBS. I had dropped it off on Thursday to have a compact FD (FSA C-16) installed. I recently converted from a triple to a compact. Well when I called today to make sure it was ready the mechanic, who's always been a nice guy, told me that he hadn't had much luck setting up the FSA FD and that he thought the bike shifted better with the 105 triple FD. Puzzled, but not having anymore time to fool around I asked him to put the 105 FD back on so I could pick up the bike by their closing time of 4pm. Well when I picked up the bike I didn't say too much...the mechanic mumbled something about the 50t chainring flexing when trying to shift from the 34 to the 50 but I didn't pay attention. When I asked what issued the FSA FD gave him when he was adjusting it he said that it had thrown the chain off the outside of the 50t chainring several times.
I loaded up the bike and came home. I had a couple of things to do not related to cycling but then I sat down to clean up my bike before loading it in my truck to be ready for my departure at 5am tomorrow morning. Well when I started wiping down the crank I notice a whole crap load of scratchs on the driveside crank arm. I remembered what he said about throwing the chain off towards the outside and then it clicked......I'm pissed !!! The crank has only been on my bike 3 weeks !!!! couldn't he have covered my crankarm with tape while he was adjusting the FD ??? He's the guy who swapped the crank for me so he damn well knew it was brand new....

Am I missing something here ??
My formerly new crank is an FSA Energy which is all black.
Can I get touch up paint ?
Could I order just one crank arm ???

I know it's not a functional issue but still I take some pride on how my bike looks.....
If I wreck and scratch it up it's on me but to have it happen this way seems ridiculous....

Sorry for venting.......

I'll post a pic tomorrow when I get back from riding the Great River Ride in MA.
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Old 10-07-06, 06:52 PM
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Damage to your cranket that you intrusted to the LBS for installation should be the responsibility of the shop. If you took your car into an auto repair facility and they scratched the car during a repair, there would be no question that it would be taken care of. I don't see anything different here. You need to report the damage to the shop owner or manager as soon as possible. Please polite but persistent.
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Old 10-07-06, 07:25 PM
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in your other thread you said it was an Ultegra not 105 what's happening.
and you're running an XT rd with the compact?
Dude, oxford does not have that many hills.
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Old 10-07-06, 10:52 PM
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Originally Posted by blandin
Damage to your cranket that you intrusted to the LBS for installation should be the responsibility of the shop. If you took your car into an auto repair facility and they scratched the car during a repair, there would be no question that it would be taken care of. I don't see anything different here. You need to report the damage to the shop owner or manager as soon as possible. Please polite but persistent.
This happens all the time with clearcoated plastic, I mean carbon cranks. It's basically paint, gelcoat, whatever and is unbelievably fragile. You can buff it right out with some car polish-that's what we do when it happens. If the mech in this case was super sloppy, the scratches may be too deep to salvage, in which he/she should have to pay the stupid tax.
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Old 10-08-06, 01:08 AM
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Originally Posted by magic8ball
Dude, oxford does not have that many hills.
+1 nor does CT for that matter.

IMO i'd have a word with the mechanic and see what he/the shop can do to rectify the situation.

Last edited by botto; 10-08-06 at 04:45 AM.
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Old 10-08-06, 02:09 AM
  #6  
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Originally Posted by magic8ball
in your other thread you said it was an Ultegra not 105 what's happening.
My bike is primarily a mix of Ultegra & 105. I thought the FD was Ultegra. When I got it back from the LBS yesterday I saw that it was actually 105..I wasn't particularly concerned since I thought the bike would be coming home with an FSA compact FD...

Originally Posted by magic8ball
Dude, oxford does not have that many hills.
I'm not going to start posting all my Routeslip routes but if you're interested go to Routeslip and look for Oxford and look for my screenname. I have routes with about 2K in elevation gain in 16 or so miles. It has enough if you look for them......
https://www.routeslip.com/map.php?map=9326

Originally Posted by botto
+1 nor does CT for that matter.
Ouch....

Last edited by JoeOxfordCT; 10-08-06 at 02:26 AM.
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Old 10-08-06, 02:25 AM
  #7  
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You'll get over it. It's just a 105 crank arm, anyway
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Old 10-08-06, 04:46 AM
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Originally Posted by JoeOxfordCT
Ouch....
you know it's true.

Last edited by botto; 10-08-06 at 04:56 AM.
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Old 10-08-06, 06:45 AM
  #9  
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Originally Posted by blandin
Damage to your cranket that you intrusted to the LBS for installation should be the responsibility of the shop. If you took your car into an auto repair facility and they scratched the car during a repair, there would be no question that it would be taken care of. I don't see anything different here. You need to report the damage to the shop owner or manager as soon as possible. Please polite but persistent.
I basically agree, but if damage is a natural result of a repair, I wouldn't expect a new crank. I'm not a mechanic, but I do fiddle with my bike. Throwing a chain while adjusting a FD seems natural enough. Trying to protect the crank while adjusting the FD does not.

Scratches show up on any bike that's been used at all so I don't know if this is worth pursuing. I'm wondering how bad it could be because I've thrown my chain several times and the crank looks fine (though on close inspection, it has all kinds of marks)

Last edited by banerjek; 10-08-06 at 06:50 AM.
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Old 10-08-06, 06:54 AM
  #10  
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If you took your car into an auto repair facility and they scratched the car during a repair, there would be no question that it would be taken care of.
it's happened to me twice. they swore up and down that they didn't damage my paint. how can you prove they damaged it? it's their word against yours.
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Old 10-08-06, 09:19 AM
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I always have the service writer walk around my car with me so that any prior problems are noted, anything that isn't and that appears after repairs is their problem. Just going through the process alerts them that you are aware and I'm pretty certain the mechanic is cautioned to be careful.
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Old 10-08-06, 09:22 AM
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Originally Posted by botto
+1 nor does CT for that matter.

IMO i'd have a word with the mechanic and see what he/the shop can do to rectify the situation.
Ummm..what part of CT are you refering to? The eastern and the entire northern parts of CT are hills. IF you live along the shore or the south central part of the state, it's pretty flat...otherwise there are hills everywhere. The Appalachin Mt range runs right through New England. May not be as hilly as VT or NH, but we've still got plenty of hills!

Joe...sorry to hear about your issues with the crankset. I'd be pissed if my LBS did that to my bike!
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Old 10-08-06, 09:39 AM
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Originally Posted by cycle17
Ummm..what part of CT are you refering to? The eastern and the entire northern parts of CT are hills. IF you live along the shore or the south central part of the state, it's pretty flat...otherwise there are hills everywhere. The Appalachin Mt range runs right through New England. May not be as hilly as VT or NH, but we've still got plenty of hills!
i guess the only parts i really haven't done much riding is the NE, and around southern Fairfield county. I know there's plenty of climbs, and definitely plenty of short-ish, super steep stuff to grind down your legs.

was just saying that Joe's setup of a 50/34 with a 11/32 rear cassette seemed, IMO, extreme for the kind of hills you get in CT.

it would obviously be different if there were 1+ hour climbs in the area.
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Old 10-08-06, 10:06 AM
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Originally Posted by botto
+1 nor does CT for that matter.

Yep. Flat as a board. They even wrote a song about it. "Connecticut, where the wind goes whistling down the plains...."

When I'm up in New Preston, Kent, and Sherman, I'll have to remind myself that all these 500' bumpy things on the landscape are just a figment of my imagination.
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Old 10-08-06, 10:08 AM
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I do all my own repairs and upgrades! Bike parts are so simple there's no need to take stuff to a mechanic.
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Old 10-08-06, 10:09 AM
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Originally Posted by john bono
Yep. Flat as a board. They even wrote a song about it. "Connecticut, where the wind goes whistling down the plains...."

When I'm up in New Preston, Kent, and Sherman, I'll have to remind myself that all these 500' bumpy things on the landscape are just a figment of my imagination.
i'm well aware of the terrain in NW CT. they're hills and walls, not significant mountains.

i'll repeat:

was just saying that Joe's setup of a 50/34 with a 11/32 rear cassette seemed, IMO, extreme for the kind of hills you get in CT.

it would obviously be different if there were 1+ hour climbs in the area
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Old 10-08-06, 10:18 AM
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Originally Posted by botto
<snip>was just saying that Joe's setup of a 50/34 with a 11/32 rear cassette seemed, IMO, extreme for the kind of hills you get in CT. <snip>
That is a setup that one could use to cross the world. Kind of like a "gear for all seasons".

For the OP...talk to the mechanic and see what you can do, but keep it in perspective...it's a bike...that's a crank arm...and they're "scratches".
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Old 10-08-06, 11:23 AM
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Originally Posted by shawneebiker
I do all my own repairs and upgrades! Bike parts are so simple there's no need to take stuff to a mechanic.
+1 Learn to fix your own bike and you can be the one that scratches it up. It's a bike if you ride it, it will get scratched.
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Old 10-08-06, 04:32 PM
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Don't you just hate it as well, when they take your expensive bike for a joy ride.
A friend had his Cervelo R3 damaged by a shop employee doing a 40km ride and crashing on a downhill.
He just went livid when his Zipp 303s, new time pedals, saddle and frame were damaged, when he was just wanting his BB changed. The seat post was also badly scratched when someone lowered it to ride the bike. He is now suing the bike shop. It was a crazy thing for the bike shop to do, but they couldn't resist riding a 14k aud bike, apparently the employee put on some time cleats and rode the bike home for the night.

I bet this happens all the time, when we leave your bikes at the LBS, we just never find out, unlike this case.

Last edited by kleng; 10-08-06 at 04:40 PM.
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Old 10-08-06, 07:07 PM
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Now that it's scratched you don't have to be so careful about it anymore. just use it 'till it's all trashed up and buy a new one knowing that you got the most it had to offer. Whoever dies with the most broken toys wins!
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Old 10-09-06, 12:39 AM
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Originally Posted by kleng
Don't you just hate it as well, when they take your expensive bike for a joy ride.
A friend had his Cervelo R3 damaged by a shop employee doing a 40km ride and crashing on a downhill.
He just went livid when his Zipp 303s, new time pedals, saddle and frame were damaged, when he was just wanting his BB changed. The seat post was also badly scratched when someone lowered it to ride the bike. He is now suing the bike shop. It was a crazy thing for the bike shop to do, but they couldn't resist riding a 14k aud bike, apparently the employee put on some time cleats and rode the bike home for the night.

I bet this happens all the time, when we leave your bikes at the LBS, we just never find out, unlike this case.
Test rides: just about every single bike.
Joy rides: no frigging way.*

If it's a road bike, we take it up and down the street, put some torque into the drivetrain and make sure shifting/braking/steering is happening properly (no hesitations, no rubbing, no noises, etc).

If it's a xc bike (ie. suspension work), we take it through the vacant lot next to the shop and hop it off a curb or two.

Joy rides are just incredibly stupid. Shops that have anything resembling a coherent manager would never let that happen. One lawsuit could easily put your average bike shop out of business.

And to the guy who thinks bike repairs are all simple, maybe the repairs on your own personal fleet are simple, but that's a bit too much of a generalization to just toss out. You should (theoretically) spend a day in a shop some time and take a look at what comes in the door. It's not all just minor adjustments and it's certainly not all just optimal repair scenarios.

*Unless it's a Dura-Ace/XTR/X.O/Record/Force bike, in which case we have bunny hop and wheelie contests (kidding).
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Old 10-09-06, 01:15 AM
  #22  
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Originally Posted by eyefloater
Test rides: just about every single bike.
Joy rides: no frigging way.*

If it's a road bike, we take it up and down the street, put some torque into the drivetrain and make sure shifting/braking/steering is happening properly (no hesitations, no rubbing, no noises, etc).

If it's a xc bike (ie. suspension work), we take it through the vacant lot next to the shop and hop it off a curb or two.

Joy rides are just incredibly stupid. Shops that have anything resembling a coherent manager would never let that happen. One lawsuit could easily put your average bike shop out of business.

And to the guy who thinks bike repairs are all simple, maybe the repairs on your own personal fleet are simple, but that's a bit too much of a generalization to just toss out. You should (theoretically) spend a day in a shop some time and take a look at what comes in the door. It's not all just minor adjustments and it's certainly not all just optimal repair scenarios.

*Unless it's a Dura-Ace/XTR/X.O/Record/Force bike, in which case we have bunny hop and wheelie contests (kidding).
Agree whole heartedly with the test ride up the street, you LBS guys need to check out the handiwork so the customer doesn't come back upset. The scenario with my friend was that the boss was away and the excuse is the employee thought the bike was a demo from the distributor given that it was so spec'ed out, they had never seen something like it before. The moral of story is to take your expensive bikes to a LBS you can trust and is used to working on the calibre of bike you have, build up a rapport with the owner so this sort of mistake doesn't happen.
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Old 10-09-06, 04:41 AM
  #23  
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Originally Posted by existence
hey PM me the store name - i want to know which one so i can avoid them!!!!
Would like to but can't as its not fair to the LBS owner as they were not at fault, just the employee who is no longer there and there is the issue with the case still running in the civil court. Its interstate, so you don't have anything to worry about, lets say its in a warmer part of the country.

The store I'd recommend in Melbourne is Croydon Cycleworks, they are very knowledgeable and careful.
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Old 10-09-06, 05:28 AM
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Originally Posted by john bono
Yep. Flat as a board. They even wrote a song about it. "Connecticut, where the wind goes whistling down the plains...."

When I'm up in New Preston, Kent, and Sherman, I'll have to remind myself that all these 500' bumpy things on the landscape are just a figment of my imagination.
Thanks ! Nice to hear some from some other folks from CT.

Botto, you're right, there probably aren't too many 1 hour climbs in the part of CT where I ride, (northern New Haven county & Litchfield County) And since this has all come up I've paid some attention to what gears I'm actually climbing in and when I'm standing I usually never get past the 25. I've used the 28 & 32 as bailout gears...mostly the 28.

After doing the Great River Ride yesterday: https://www.bikeforums.net/northeast/222419-great-river-ride-century-170k-populaire.html
I feel like I can drop the 32 and go with an 11-28. I wonder, the only difference between the IRD 11-32 and the 11-28 is that they drop the 32 and add a 12. Can I ask IRD to sell me a 12 cog ? Or will they make me buy the whole cassette ?

However, to get back to your initial point. Just because it's CT and not CO doesn't mean your legs (and gearing choices) won't be punished. I saw some guys yesterday at the GRR tacking to get up hills and/or turning about 30 rpms.....I never want to do that just so I can say I run a 11-23 or whatever.

As far as my scratched crank goes...I've gotten over it...however, also will be taking my bike to a different LBS for repairs in the future too.

Last edited by JoeOxfordCT; 10-09-06 at 05:40 AM.
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Old 10-09-06, 05:31 AM
  #25  
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Originally Posted by kleng
Don't you just hate it as well, when they take your expensive bike for a joy ride.
I bet this happens all the time, when we leave your bikes at the LBS, we just never find out, unlike this case.
No it doesn't...

Besides, you'd have a heart attack if you knew what we rode, the frequency and ease with which we switch bikes/frames, and the cost of doing such. As a result, there would be no point.

That guy was a dumb a s s, but don't go making accusations like this.
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