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Polar service is S .. L .. O .. W

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Polar service is S .. L .. O .. W

Old 03-28-07, 11:58 AM
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80vette
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Polar service is S .. L .. O .. W

My Polar 725 is about two years old so I sent it in for a battery replacement.

Well that was a month ago.

2 weeks aga I emailed customer service and inquired as the where my HRM was.
A week later they emailed back and said it shippped on the 19th.

It's the 28th and I still don't have it.
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Old 03-28-07, 12:00 PM
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Yes it is.
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Old 03-28-07, 12:41 PM
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I needed a new battey for my heart monitor. Went to Kessler Jewelry in Burbank. Done in 10 minutes. 5$
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Old 03-28-07, 12:56 PM
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I sent it to a guy that fixes watches, can't remember the name. Anyway, got it back after three days, and it was free.
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Old 03-28-07, 01:24 PM
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Some batteries you can change yourself, some require you to send to Polar or void the warrantee. This thread, about Polar customer service is about more than just battery replacement. It took them a week and a half to answer my question about a failing chest strap. Their customer service is slow.
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Old 03-28-07, 01:43 PM
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5 weeks on Polar watch battery replacement
They have three service centers. One of them was fast one time. The 5 weeks was at the NY service center.
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Old 03-28-07, 01:45 PM
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um..why do people buy devices that need shipping back to the manufacturer for something as trivial as a battery change?
 
Old 03-28-07, 01:58 PM
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Originally Posted by DocRay
um..why do people buy devices that need shipping back to the manufacturer for something as trivial as a battery change?

Because there are no other options. All HRM require this since they are waterproof.
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Old 03-28-07, 02:04 PM
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Originally Posted by slowandsteady
Because there are no other options. All HRM require this since they are waterproof.
nonsense. My CS200 is user-replaceable, so is my garmin HRM, so are timex , etc, etc.
 
Old 03-28-07, 02:06 PM
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mine is flaky right now as well. ive sent it to them before and it takes forever.
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Old 03-28-07, 02:13 PM
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Originally Posted by DocRay
nonsense. My CS200 is user-replaceable, so is my garmin HRM, so are timex , etc, etc.

Are you sure about that? Just because you own a screwdriver doesn't mean you can replace it without consequences.
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Old 03-28-07, 02:17 PM
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The first time I sent mine out to a Polar Service Center. Although mine was fast (about 2 weeks) I still thought this was an aweful long time to be without the unit...not to mention it was an expensive option.

The second time I decided I would give it a try to replace it myself. That was on my 1st A5. 4 units, and 6-8 battery changes later I still change all my own batterys.

My F11 gets a little trickier, but if you have a set of precision screwdrivers ($4 at any home store) and some patience/attention to detail then you'll have no problems.
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Old 03-28-07, 02:20 PM
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I sent mine back and had it back in exactly 3 weeks. As I recall, they told me not to send it to NY since they do all the warranty work for Polar plus repair work. They had me send it somewhere that didn't do any warranty work. You can replace the battery yourself but I believe you void any warranty. You have to be very careful with the gasket. I sent mine rather than doing it myself since it was about 5 years old and I wanted them to check it out completely even though it seemed to work fine until the battery started to go. I think it ended up costing me about $25.
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Old 03-28-07, 02:27 PM
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Originally Posted by slowandsteady
Are you sure about that? Just because you own a screwdriver doesn't mean you can replace it without consequences.
They are designed to be replaced by user, using a coin to open the compartment -this isn't rocket science.
 
Old 03-28-07, 02:28 PM
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Polar is defeating the purpose with that behavior. They claim the reason for requiring the product to be sent in is so we don't pollute with batteries--they'll replace and recycle on our behalf. But when several of their products crapped out and I looked at the fuss needed, I just chucked the whole lot. I won't be acquiring anymore of their products, either.
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Old 03-28-07, 02:34 PM
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Originally Posted by slowandsteady
Because there are no other options. All HRM require this since they are waterproof.

Not true-- I mean, it is, but it is so easy to change: all you do is loosen four screws. They couldn't place the battery in an easier spot to swap.
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Old 03-28-07, 02:44 PM
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It really is kind of stupid. How about they standardize the battery compartment and offer a battery replacement kit sold at the same stores they sell their watches in. Suunto does just that. The kit includes battery, battery cover and gasket as I recall. $10 or less and 5 minutes. If the watch requires more than that, then it is designed wrong. Maybe now that they are made in China instead of Finland they will be better designed.

We all know why they make you send it in: $ . I mean €
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Old 03-28-07, 09:45 PM
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I'm not kidding, it would probably be quicker to send it the Australian service centre in Adelaide,
but if there are warranty issues, then...........

http://www.pursuit-performance.com.au/
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Old 03-28-07, 10:35 PM
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I have sent mine to Time-Tec in Los Angeles and the turn around was right at a week for batteries in my 720.
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Old 03-29-07, 05:07 AM
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I didn't want to spend $25.00 + shipping just to replace a battery, and I didn't want to be without my hr monitor for 3 weeks, so I tried to get a local jeweler to replace the battery on my 720i. The battery is uncommon so he didn't stock it. He sent me to Radio Shack.

Radio Shack confirmed that the battery is "uncommon". So uncommon, in fact, that they couldn't even order one for me. Hadn't carried it for over 2 years.

Then I chanced upon these guys:

http://www.batterystore.com/Charts/CoinCell.htm

The battery code is CR2354. Price, $5.00. Shipping, $2.70. Turnaround time, 3 days.

Let's see...3 days and $7.70 vs. 3 weeks and $25.00 +......?

Kind of a no-brainer.

Bob

P.S. The chest strap battery is not "uncommon" and can be found pretty much anywhere.
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Old 03-29-07, 05:16 AM
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The issue with battery replacement is that along with the battery replacement they also pressure test it.

If you don't plan on going underwater with your watch, replace it yourself. The CR2354 is a little hard to find, but not impossible.

I found that with the 720i the upload IR feature, begins to fail way before the the other watch functions fail or the low battery indicator comes on. So I change out batteries on my Polar watch and have never had problems with plain old rain.
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Old 03-29-07, 05:27 AM
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Originally Posted by DocRay
nonsense. My CS200 is user-replaceable, so is my garmin HRM, so are timex , etc, etc.
CS200 is not a watch that a triathlete might take into a lake or pool. Same for your Garmin. I have a CS200cad.

My Tag Heuer watch that has a warranty and is waterproof and needs to be sealed and pressurized. I cannot do that.

You can change the battery yourself on a Polar watch, but when it leaks, you'll be buying a new one.

The point is that Polar needs to provide service if they are going to require owners to send watches back to them to retain warranty coverage.

BTW...it's more than just a battery replacement. The watch is diagnostially checked and needs to be pressurized again. If that's not something that's wanted or needed, then replace the battery on your own.
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Old 03-29-07, 05:56 AM
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Well I still don't have it back. The wait queue was 21 minutes when I called yesterday. Left a message.

If I ever get the thing back I will use it till it stops working. I will go with a local jewler to replace the battery next time. If it fails I will junk it. Waiting 4 -5 weeks to get my HRM back is BS.
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Old 03-29-07, 06:07 AM
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My F11 hasn't worked in a few months now....I'll sync it up with my strap, and it'll go straight to like 174bpm and just sit there....and then eventually read 00bpm. I replaced the battery in the chest strap, did nothing. Guess I'm gonna have to send it in .
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Old 03-29-07, 07:05 AM
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The battery replacement service for a watch is currently $10 with a $2.95 return shipping charge.

This includes:
-new battery and gasket
-mechanical damage test, functionality test, and a water resistance test
-new battery adjust contacts, whatever those are
-several weeks of your time
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