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Cycleops upgrade question

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Cycleops upgrade question

Old 04-18-07, 11:17 AM
  #1  
jmoody15
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Cycleops upgrade question

According to the cycleops website, you can upgrade a cyclops trainer's resistance unit:

Can I upgrade my trainer?
Yes. You can purchase new resistance units if your original trainer was manufactured after 1999. Please call your local dealer or our customer service department for details. 1-800-783-7257.
I picked up a mag trainer on ebay for $50 shipped, and found it to be quite loud. I wondered if anyone had gone through their upgrade deal and knew how much it is. I'm looking to upgrade to either a Fluid2 unit or a Magneto unit. Thanks
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Old 04-18-07, 11:19 AM
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Have you tried calling CycleOps? I'm sure they don't bite.
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Old 04-18-07, 12:29 PM
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Originally Posted by DrPete
Have you tried calling CycleOps? I'm sure they don't bite.
That's my plan on the way out from work. While I'm here, I can't make personal calls like that (although I can sit on here all day), so I was trying to get a head start. Just wanted to see about getting some info first.
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Old 04-18-07, 12:38 PM
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custsrv@saris.com


use your internets and the google and you can find their customer service email address. oh wait, look there it is up there.
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Old 04-18-07, 12:49 PM
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Dude DONT WASTE YOUR TIME With that email. It takes 2 days for a response. I tryed it for an issue I had with my car rack. I called and sat on hold a while got tired hung up sent an email then 2 days latter got tagged and they wanted me to send pictures and crap. I called them up waited about 10 minutes got a person boom RMA number. Sent in my rack they got it last friday Fedex shows my new one landed on my porch today. Just be prepared to wait on hold 10-15 minutes and you will be golden.

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Old 04-20-07, 12:29 PM
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wrote Saris on the day you posted this. On 04/19/07 at 10:56AM I got this reply

Hello Jeff,

The Mageto & the Fluid 2 are the quiestest of our models.

We do have an upgrade program available. Basically, I would set up a return for your resistance unit. You would ship it to us, and we would ship you the new unit. Here are the costs for the upgrade:

Fluid 2: $85
Magneto: $65

Both prices include shipping back to you.

If this is something you'd be interested in, I can set up the return over email (just provide shipping & credit card information), or give our customer service department a call @ 800-783-7257.

Please let me know if you have any additional questions.

Thanks

less than 24 hours to get an answer, I am probably going to upgrade my trainer.
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Old 04-20-07, 01:17 PM
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Yeah, I did the same after I got that e-mail address. I'm sending my stuff out on Monday. I got the cheap mag one I have now for $60 plus the $85 for this, and you get a Fluid 2 trainer for like $145 with a new resistance unit. Everyone should keep this process in mind when buying a trainer.
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