Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

If I ever opened a bike shop....

Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

If I ever opened a bike shop....

Old 06-01-07, 05:27 PM
  #1  
ekimyel
Senior Member
Thread Starter
 
ekimyel's Avatar
 
Join Date: Mar 2006
Location: Western PA
Posts: 383
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If I ever opened a bike shop....

Man, the bike shops in my area just blow! Customer service is terrible. Everyone I've dealt with is the same, you order something, and you have to hound them about when it's gonna be in. Everytime I call about my order, I get the same answer, "It will be here at the end of this week." End of the week, I call, and they say it will be there beginning of next week. I understand, when they order something it's out of their control when it gets there, but they can get tracking numbers when something is taking long. And then most of the time I still have to call only to find out it got there a few days ago. One of the bike stores had to send a wheel bike from my Roubaix, and it took over two weeks to get back, and they kept telling me it was getting overnighted. Finally I stoped in on my way past the shop one night and they told me it wasn't in, and since it was a Thursday and they were closed on Friday I wouldn't get it till at least Monday. As I was walking out, halfway out the door someone said, what's in this box, and it was my wheel. It was there for three days! Just frustrated with my LBS's. I like supporting them, as opposed to ordering everything off the net, but stuff gets to me so much faster than my local shops. If anyone wanted to open a shop in my area, with good customer service, they would make a killing, guarnteed. Everyone I've talked to has the same complaints about all the LBS's in my area!
ekimyel is offline  
Old 06-01-07, 05:29 PM
  #2  
ElJamoquio
Burning Matches.
 
ElJamoquio's Avatar
 
Join Date: Jan 2006
Location: San Jose, CA
Posts: 9,711

Bikes: Motobecane Le Champion SL, Cervelo P2SL

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 2479 Post(s)
Liked 13 Times in 13 Posts
What town are you in?
__________________
"The only good race pace is suicide pace, and today looks like a good day to die."
-Steve Prefontaine
ElJamoquio is offline  
Old 06-01-07, 05:30 PM
  #3  
ekimyel
Senior Member
Thread Starter
 
ekimyel's Avatar
 
Join Date: Mar 2006
Location: Western PA
Posts: 383
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Just outside of Pittsburgh, PA....
ekimyel is offline  
Old 06-01-07, 05:54 PM
  #4  
ElJamoquio
Burning Matches.
 
ElJamoquio's Avatar
 
Join Date: Jan 2006
Location: San Jose, CA
Posts: 9,711

Bikes: Motobecane Le Champion SL, Cervelo P2SL

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 2479 Post(s)
Liked 13 Times in 13 Posts
Which town just outside of Pittsburgh, PA?
__________________
"The only good race pace is suicide pace, and today looks like a good day to die."
-Steve Prefontaine
ElJamoquio is offline  
Old 06-01-07, 05:57 PM
  #5  
HWS
Fuji Shill
 
HWS's Avatar
 
Join Date: Apr 2005
Location: WPAFB, OH
Posts: 1,230

Bikes: Fuji Roubaix

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Will you promise to carry 32mm THREADLESS, presta tubes?
__________________
HWS is offline  
Old 06-01-07, 09:40 PM
  #6  
oilman_15106
Senior Member
 
Join Date: May 2005
Posts: 6,900
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by ElJamoquio
Which town just outside of Pittsburgh, PA?
My question also.

Some things are out of control of the retailer. Ordered a set of Easton wheels on May 5th. Kept getting the "on backorder" and other excuses. Well Easton (contacted them directly) can not even tell the retailer when they are going to ship. So who's fault is this? Not the LBS.
oilman_15106 is offline  
Old 06-01-07, 09:51 PM
  #7  
hockeyteeth
Senior Member
 
hockeyteeth's Avatar
 
Join Date: Sep 2006
Location: Gnv, FL
Posts: 1,890
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
An employee at the shop in my parents' town didn't know what chainring bolts were. His boss told me they would have to order them. Glad I don't live here anymore!
hockeyteeth is offline  
Old 06-02-07, 04:57 AM
  #8  
jimbud
Senior Member
 
jimbud's Avatar
 
Join Date: Sep 2005
Location: Bring warm clothing!
Posts: 2,443

Bikes: Colnago Dream, Kestrel Evoke, Giant XTC Hardtail

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
A Bike Shop that's closed on Fridays? That is Lame!
__________________
jimbud is offline  
Old 06-02-07, 05:07 AM
  #9  
FIVE ONE SIX
SpIn SpIn SuGaR!
 
FIVE ONE SIX's Avatar
 
Join Date: Aug 2005
Location: Long Island, NY
Posts: 2,078
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jimbud
A Bike Shop that's closed on Fridays? That is Lame!
i'd rather a LBS be closed on fridays than on sundays, like some of the LBS's in my area.
FIVE ONE SIX is offline  
Old 06-02-07, 05:16 AM
  #10  
jimbud
Senior Member
 
jimbud's Avatar
 
Join Date: Sep 2005
Location: Bring warm clothing!
Posts: 2,443

Bikes: Colnago Dream, Kestrel Evoke, Giant XTC Hardtail

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by FIVE ONE SIX
i'd rather a LBS be closed on fridays than on sundays, like some of the LBS's in my area.
They do that here also. Questions the idea of why did you open a bike shop if you didn't want to work weekends?
__________________
jimbud is offline  
Old 06-02-07, 07:09 AM
  #11  
ekimyel
Senior Member
Thread Starter
 
ekimyel's Avatar
 
Join Date: Mar 2006
Location: Western PA
Posts: 383
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by ElJamoquio
Which town just outside of Pittsburgh, PA?
murrysville...
ekimyel is offline  
Old 06-02-07, 07:21 AM
  #12  
atomship47
the actual el guapo
 
atomship47's Avatar
 
Join Date: Sep 2006
Location: midwest
Posts: 1,035

Bikes: '06 trek 7300, '05 db wildwood, '07 felt z35

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
it's a shame. it seems lbs have to move bikes and make money off of repairs to stay in business. they can't compete selling components/accessories against on-line retailers and mega bike chains. there just aren't that many people in the grand scheme of things who are serious enough to spend money on bikes other than $300 and under xmart bikes. when i started riding and wore out my huffy in a month, i found it hard to spend $225 on the diamondback comfort bike i wore out in 8 months. i had a hard time spending almost $400 on my trek 7300 to replace the db i wore out. eventually, i realized that i'm serious enough about it and ride often enough that i'd passed the point of diminishing returns by buying "cheap" bikes. i needed a quality bike.

when i tell people i spent $2200 on a road bike they are totally floored. they look at me like i have horns growning out of my head (i suppose i do figuratively). my wife still says, "this bicycling thing with you is still just a fad as far as i'm concerned."

how often do you go into your lbs and its packed with customers? not too often by me. and, i'd be willing to bet that most of the shops by me make most of their $ off of entry level atb and mtb bikes.

it sucks that some shops are only open 5 days a week. but, hell, some probably spend more $ on utilities and salaries than they can make on sales if they were open 7 days per week.

i try hard to give my business to local lbs. the more i get into cycling, the more i enjoy doing my own maintenance. that leaves even less business for me to give to lbs.


fortunately, i think for many lbs owners, the business is a labor of love. i doubt many got into it because they crunched the numbers and decided it was a "get rich" venture. unfortunately for cycling enthusiasts and shop owners, lbs' struggle to compete.


couple all of that with the lack of competence you've described, and "good" bike shops are VERY hard to find. the shop where i bought my roadie is under new ownership. the salesperson/tech who fitted me on and sold me my bike is now the owner. the few times i've called him about things since he took over ownership, he seems too focused on what he "can't" do for me. i asked him about swapping out my 175mm cranks for 170mm and he said he can't order just the cranks from bontrager. i told him my front wheel was ever-so-slightly going out of true and he said, "i can't make it perfect for you. bring it in and i'll see what i can do." i drive by 4 shops in order to get to that one. i'm trying to give him my business still. however, i don't feel like driving 45 minutes just to hear him say, "i can't do that."

Last edited by atomship47; 06-02-07 at 08:09 AM.
atomship47 is offline  
Old 06-02-07, 07:24 AM
  #13  
atomship47
the actual el guapo
 
atomship47's Avatar
 
Join Date: Sep 2006
Location: midwest
Posts: 1,035

Bikes: '06 trek 7300, '05 db wildwood, '07 felt z35

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
another observation, i cringe when i go to sports authority or sportmart or dick's sporting goods and i see customers wheeling out their brand new $300 columbia comfort bikes. they could spend that much $ (or a little more) at an lbs and get a better quality bike that is put together and repaired by "trained" mechanics.
atomship47 is offline  
Old 06-02-07, 03:12 PM
  #14  
ivegotabike
Seek the Joy
 
Join Date: Dec 2005
Posts: 502
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
bikes at most shops are not put together by "trained" people, its the first job that they give you, it is however done by people that know about bikes. And at the shop where i work the first few bikes you build are checked by the mechanic or the owner, after you test ride them.
ivegotabike is offline  
Old 06-02-07, 03:30 PM
  #15  
entukay
Senior Member
 
Join Date: Jul 2006
Posts: 876
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
pittsburgh pro bicycles is a nice place, on forbes in shady side. Also across the street is BikeTek both nice places. Friendly people.
entukay is offline  
Old 06-02-07, 06:32 PM
  #16  
ekimyel
Senior Member
Thread Starter
 
ekimyel's Avatar
 
Join Date: Mar 2006
Location: Western PA
Posts: 383
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Off all the LBS's I've dealt with Pittsburgh Pro on Forbes has been the best. It just stinks because there are probably 5 or 6 shops closer to me, but I've been mighty dissapointed in each one of them...
ekimyel is offline  
Old 06-02-07, 07:58 PM
  #17  
Flak
Flatland hack
 
Flak's Avatar
 
Join Date: Nov 2005
Location: Nowhere near the mountains :/
Posts: 3,228
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Everytime i read threads like this im grateful for my LBS. I actually just came from a party/grand opening of their new location on the other side of town so they're doing very well.

I literally have no beef with my shop, ever. If you're in Cleveland, drop by Spin in Lakewood (west side) or thier new location at Willoughby (east side).
__________________
My shop - www.spinbikeshop.com
My team - www.teampanther.com
Flak is offline  
Old 06-03-07, 02:57 PM
  #18  
FIVE ONE SIX
SpIn SpIn SuGaR!
 
FIVE ONE SIX's Avatar
 
Join Date: Aug 2005
Location: Long Island, NY
Posts: 2,078
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jimbud
They do that here also. Questions the idea of why did you open a bike shop if you didn't want to work weekends?
because like us, they also like to ride, and most people ride on weekends. they're the ones that are losing business though, so they can close whatever day they want to, if they're making enough during the week to support themselves than all the most power to them...
FIVE ONE SIX is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Seattle Forrest
Pacific Northwest
1
11-22-18 12:22 AM
indygreg
Mountain Biking
50
11-21-07 04:22 PM
pengyou
Framebuilders
4
10-25-07 02:51 AM
Markle Sparkle
Road Cycling
97
03-08-07 10:10 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.