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-   -   Etiquette and LBS (https://www.bikeforums.net/road-cycling/342627-etiquette-lbs.html)

San Rensho 09-11-07 02:13 PM


Originally Posted by Camilo (Post 5250709)
My LBS's don't care about this, they just charge shop rates.

One of them has posted prices including "build complete bike, you supply the parts"

I'm sure there would be additional charges if there were missing parts, but I have no fear that they would gouge on that.

Why would a shop care about this? Sure they missed the sale on parts, but they get the repair business.

It is like the old urban legand that car dealerships treat you differently for warranty and other repair work if they didn't sell you the car. That's just false. A smart busines knows that it's future business that they want, the past is the past.

Ever try going to an auto mechanic with your own parts and ask them to install them? Very few mechanics will do it.

Taking on the liability for warrantying a repair with a part you didn't buy? Not worth it to most mechanics.

Pharmr 09-11-07 02:19 PM


Originally Posted by Camilo (Post 5250709)
My LBS's don't care about this, they just charge shop rates.

One of them has posted prices including "build complete bike, you supply the parts"


the shop I frequent here does this as well....I have everything ready for my build....frameset, wheels, groupset, handlebars, etc....none bought from the shop.....$45 for the build.

call them first and ask for a quote on what you want done, then call a few other shops and ask around....you may get a better deal.

my shop here will true a wheel for $15....if I take it to Lubbock with me(I travel there twice a week or so)I can get it done for $7...so you can get a deal if you look for it, even on labor.

BikeWise1 09-11-07 02:20 PM


Originally Posted by samsation7 (Post 5250623)
One of the selling points from the LBS is that if you buy from, they will give you "free maintenance." Yeah right.:rolleyes:

Lumping all LBS together is unfair, to say the least.

We do free tweaks as long as you own the bike. Most of the time, that's all it takes. You're back on your bike in as little as 10 minutes. If you don't care to work on your own bike, that can be worth a lot. We point out that depending upon what kind of riding you do, real "tear-it-apart" kind of maintenance may be frequent, or seldom. Ride your road bike in dry weather only? Whole different maint. schedule from the guy who ATBs in the mud every weekend.



Originally Posted by samsation7 (Post 5250623)
Parts are not free so they charge you "mandatory tips."

I've never heard of charging a mandatory tip....but you're right about parts not being free. Why should they be?


Originally Posted by samsation7 (Post 5250623)
I'm so disgusted with mechanics locally that I now fix everything myself.

OK, so it is only an admittedly local issue....


Originally Posted by samsation7 (Post 5250623)
It costs $300 of tools and a lot of money to pay the mechanics to work on my bike and teach me at the same time. However, it's well worth it.

You mean you couldn't get that training for free on the 'net?:p:) Cheap tools on ebay for sure....

We have essentially two labor scales at my shop. The regular one-for anything that didn't originate with us whether it be parts or bikes, and the discounted rate-for bikes and/or parts bought from us.

FormerBMX'er 09-11-07 02:34 PM


Originally Posted by San Rensho (Post 5250806)
Ever try going to an auto mechanic with your own parts and ask them to install them?

Yes!....a lot my stuff was either aftermarket (Catback exhausts, lowering springs...etc) or I didn't want my car sitting on some dusty lot while they ordered parts.

samsation7 09-11-07 04:31 PM

90% of everything you need to know to fix a bicycle properly can be learned on the internet. The other 10% you have to see for yourself. Needless to say, that 10% of knowledge costs too much IMHO.:) I didn't get "trained" per say. I watch how they do it very carefully, ask questions, and ease what I see into cerebral retention.

For the record, all my tools are Park Tools. I have the race kit. And yes, I bough tool kit online and saved a ton of hard earned dough. :D I know that not every bike shop is the same. However, even the shop sponsor tried to rip our team off this year. We're going to get a new shop sponsor. Finally.


Originally Posted by BikeWise1 (Post 5250855)
Lumping all LBS together is unfair, to say the least.

We do free tweaks as long as you own the bike. Most of the time, that's all it takes. You're back on your bike in as little as 10 minutes. If you don't care to work on your own bike, that can be worth a lot. We point out that depending upon what kind of riding you do, real "tear-it-apart" kind of maintenance may be frequent, or seldom. Ride your road bike in dry weather only? Whole different maint. schedule from the guy who ATBs in the mud every weekend.




I've never heard of charging a mandatory tip....but you're right about parts not being free. Why should they be?



OK, so it is only an admittedly local issue....



You mean you couldn't get that training for free on the 'net?:p:) Cheap tools on ebay for sure....

We have essentially two labor scales at my shop. The regular one-for anything that didn't originate with us whether it be parts or bikes, and the discounted rate-for bikes and/or parts bought from us.


edzo 09-11-07 04:43 PM

only if you ride with the shop crew a lot,
already have access to 'the back' and 'the couch'
and fill the fridge with Heinekens

then it's still uncool, but you and the rest of the shop
can have fun working on it

if you aren't on the shop A list then
expect to pay up mightily

crydee 09-11-07 05:03 PM

The problem with some LBS is some of the owners / managers don't have any business education ;) and are in it not to make money but do their hobby 24/7.

Phantoj 09-11-07 05:12 PM


Originally Posted by samsation7 (Post 5251777)
90% of everything you need to know to fix a bicycle properly can be learned on the internet.

90% of the bike repair info that you get off the internet comes from people who have worked or are working at bike shops.

Not that this is particularly relevant, but I appreciate those bike shop guys who log in to help out this DIY'er. :beer:

samsation7 09-11-07 08:51 PM

I doubt that's the case. Working in the LBS is like working at McDonald's. Low pay, long hours, and little fringe benefits. I doubt 90% of the advice givers are former mechanics. 5% is more like it. Also, most the knowledge is gained as you start working your bike. But yeah, those guys rock.


Originally Posted by Phantoj (Post 5252026)
90% of the bike repair info that you get off the internet comes from people who have worked or are working at bike shops.

Not that this is particularly relevant, but I appreciate those bike shop guys who log in to help out this DIY'er. :beer:


Phantoj 09-11-07 08:52 PM


Originally Posted by samsation7 (Post 5253547)
I doubt that's the case.

it is if you get 90% of your bike info from http://www.sheldonbrown.com

jkizzle 09-11-07 09:19 PM

to get mine set up, they charged me 50 bucks. not too bad to make sure everything is working, there, and properly aligned.

Wordbiker 09-11-07 09:52 PM

Etiquette is based upon the environment one is in at the time. If a bike shop, then the shop owner decides the policies and decorum by accepting or refusing service according to their own needs, desires or personal ethics. The interlolocutor does not decide, but can always choose to leave if the terms are deemed unacceptable. The interlocutor then has the right to denigrate the shop owner's and his employees' policies on the internet, comparing their lifes passion to that of a fast food restaurant worker, accuse them of malapropisms while they are not able to defend themselves verbally, and to simultaneously invalidate their entire trade while claiming knowledge gained from them as his or her own.

jkizzle 09-11-07 10:35 PM


Originally Posted by Wordbiker (Post 5254006)
Etiquette is based upon the environment one is in at the time. If a bike shop, then the shop owner decides the policies and decorum by accepting or refusing service according to their own needs, desires or personal ethics. The interlolocutor does not decide, but can always choose to leave if the terms are deemed unacceptable. The interlocutor then has the right to denigrate the shop owner's and his employees' policies on the internet, comparing their lifes passion to that of a fast food restaurant worker, accuse them of malapropisms while they are not able to defend themselves verbally, and to simultaneously invalidate their entire trade while claiming knowledge gained from them as his or her own.


if i wasnt studying for the GRE, id probably need a thesarus for your post :p

DinoShepherd 09-11-07 10:42 PM

Assemble a new bike with primo parts? Duck soup. Any amateur with the right tools can do it. Easy shop money.

Now, bring in an old trasher, English 3-speed and you need a skilled wrench to make it go.

We had an old saying at the shop. Cycling Tunes in S.D. for the local boys...

"Anyone can fix a new bike. It takes a master to work on junk."

-Z

samsation7 09-11-07 10:47 PM

The inordinate use of big words, coupled with the barren syntax of jurisprudence, divulges the poster by profession as a grandiloquent lawyer with a proclivity for circumlocution. :)



Originally Posted by Wordbiker (Post 5254006)
Etiquette is based upon the environment one is in at the time. If a bike shop, then the shop owner decides the policies and decorum by accepting or refusing service according to their own needs, desires or personal ethics. The interlolocutor does not decide, but can always choose to leave if the terms are deemed unacceptable. The interlocutor then has the right to denigrate the shop owner's and his employees' policies on the internet, comparing their lifes passion to that of a fast food restaurant worker, accuse them of malapropisms while they are not able to defend themselves verbally, and to simultaneously invalidate their entire trade while claiming knowledge gained from them as his or her own.


Nachoman 09-11-07 10:50 PM


Originally Posted by Wordbiker (Post 5254006)
Etiquette is based upon the environment one is in at the time. If a bike shop, then the shop owner decides the policies and decorum by accepting or refusing service according to their own needs, desires or personal ethics. The interlolocutor does not decide, but can always choose to leave if the terms are deemed unacceptable. The interlocutor then has the right to denigrate the shop owner's and his employees' policies on the internet, comparing their lifes passion to that of a fast food restaurant worker, accuse them of malapropisms while they are not able to defend themselves verbally, and to simultaneously invalidate their entire trade while claiming knowledge gained from them as his or her own.

Say what?

Matt888 09-11-07 10:59 PM

Do it your self and take it to the shop to have it "adjusted". Cheaper and it should ensure it's all bolted up nicely.

Matt888 09-11-07 11:07 PM


Originally Posted by Wordbiker (Post 5254006)
Etiquette is based upon the environment one is in at the time. If a bike shop, then the shop owner decides the policies and decorum by accepting or refusing service according to their own needs, desires or personal ethics. The interlolocutor does not decide, but can always choose to leave if the terms are deemed unacceptable. The interlocutor then has the right to denigrate the shop owner's and his employees' policies on the internet, comparing their lifes passion to that of a fast food restaurant worker, accuse them of malapropisms while they are not able to defend themselves verbally, and to simultaneously invalidate their entire trade while claiming knowledge gained from them as his or her own.

Jebus dude, like I totally like see where you are like coming from like.
Interlolocuter or interloutor?? Is that like another word for punter like? Dude.

Jinker 09-11-07 11:21 PM

Pick a local small bike shop. Go during off hours, like middle of the day during the week. Bring a six pack, or some donuts or something. Ask if you can watch. You'll learn something, and may not have to pay full shop rates.

j.w 09-11-07 11:27 PM


Originally Posted by Matt888 (Post 5254429)
Do it your self and take it to the shop to have it "adjusted". Cheaper and it should ensure it's all bolted up nicely.

Exactly. Put it together then take it in for a "service".

Wordbiker 09-12-07 12:04 AM


Originally Posted by samsation7 (Post 5254371)
The inordinate use of big words, coupled with the barren syntax of jurisprudence, divulges the poster by profession as a grandiloquent lawyer with a proclivity for circumlocution. :)

Wrong. Bike mechanic.


Originally Posted by Matt888 (Post 5254455)
Jebus dude, like I totally like see where you are like coming from like.
Interlolocuter or interloutor?? Is that like another word for punter like? Dude.

Yup, 'zackly.

Matt888 09-12-07 12:16 AM

Few! I sure was very confusing there..

Matt888 09-12-07 12:18 AM


Originally Posted by samsation7 (Post 5254371)
The inordinate use of big words, coupled with the barren syntax of jurisprudence, divulges the poster by profession as a grandiloquent lawyer with a proclivity for circumlocution. :)


What! Yeah! OK!

jkizzle 09-12-07 06:00 AM


Originally Posted by Matt888 (Post 5254429)
Do it your self and take it to the shop to have it "adjusted". Cheaper and it should ensure it's all bolted up nicely.

great idea, you wouldnt even have to pay for your wheels to be trued. at least i really hope your wheels dont need to be out of the box...

dutret 09-12-07 06:17 AM


Originally Posted by San Rensho (Post 5250806)
Ever try going to an auto mechanic with your own parts and ask them to install them? Very few mechanics will do it.

Maybe a dealership but it's pretty standard for mechanics to use parts you provide. I would never consider using a mechanic who would quote me a price for a part that I thought was too high and then refuse to use one I found instead. The mechanic exists to do competent work not to spend an afternoon calling around and salvaging the cheapest parts.

Likewise the LBSes(at least around here) charge such ridiculous rates for labour(upwards of $100/hr) that they really can't complain if they miss out on the markup of parts. If they do just find another one.


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