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My bike damaged in shipping - is this ridable?

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My bike damaged in shipping - is this ridable?

Old 11-05-07, 09:22 PM
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rickyaustin
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My bike damaged in shipping - is this ridable?

Hiya,

Recently picked up a 2004 Cervelo Soloist Team off of eBay from a bike shop.

The bike was damaged in shipping. The wheel (axle thing?) was pushed into the downtube of my bike... and indented it slightly (2-3 mm deep). FedEx put some kind of pressure on the side of the box and gouged the downtube thru the paint and dug into the aluminum.

I am working with the bikeshop and FedEx to correct the situation (we had insurance), and the bikeshop has been extremely helpful and professional.

I just want to know - If I keep this bike - is the damage going to compromise the bike? Can I ride it? If it's an aesthetic thing - I can live with that.

I know it may be slightly tough via phone pics on the internet, but its the best I can do until I borrow a good camera and run this to my local shop for a looksee.

Thanks

(The coin is a dime, for size comparisons)



**updated pics**





Last edited by rickyaustin; 11-06-07 at 06:14 PM.
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Old 11-05-07, 09:27 PM
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It will probably be fine, but it makes me cry to see a Cervelo so metalized. I am glad Fed Ex didn't do that to my 5200. I'd be in jail by now.
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Old 11-05-07, 09:28 PM
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not that my opinion is worth more than 2 cents, but man that would kill me to have my frame like that. It looks like more than paint, so I'd probably just do my hardest to dig into FedEx until you have a new frame.
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Old 11-05-07, 09:30 PM
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Get better pictures - it's a little hard to judge. But that is a sad sight to see!
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Old 11-05-07, 09:32 PM
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I think I just threw up a bit. I would pursue a replacement for as long as you can. Hard to say if it will harm the integrity of the frame, but it sure looks like a liability.

You paid for a (like)new frame, and someone messed up. Keep at it!
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Old 11-05-07, 09:35 PM
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Keeping it is not an option.

That is not what you paid for.
It is the responsibility of the shop and fedex to take care of this.
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Old 11-05-07, 09:38 PM
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Yes it is probably rideable and chances of failure are slim. But, consideing the coin you spent on it I can't see living with it. Have FedEx replace it.
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Old 11-05-07, 09:40 PM
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Originally Posted by johngz28 View Post
consideing the coin you spent on it I can't see living with it. Have FedEx replace it.
+infinity
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Old 11-05-07, 09:42 PM
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that frame will crack at that spot... eventually. it is in the midde of the tube, low
stress, but given time, it'll go

it is junk junk junk
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Old 11-05-07, 09:44 PM
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Originally Posted by johngz28 View Post
Yes it is probably rideable and chances of failure are slim. But, consideing the coin you spent on it I can't see living with it. Have FedEx replace it.
if it wasn't packed properly, (like it sounds) it was the shops fault.
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Old 11-05-07, 09:45 PM
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Originally Posted by johngz28 View Post
"...Considering the coin you spent on it I can't see living with it. Have FedEx replace it..."
My precise sentiments. You paid for a beautiful and unblemished bike. FedEx clearly mishandled the package. You need a new frame. Accept nothing less.
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Old 11-05-07, 09:48 PM
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you can probably keep the frame and receive whatever the bike was insured for (probably the sale price you bought it for) from fedex.
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Old 11-05-07, 09:51 PM
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Originally Posted by rickyaustin View Post
Hiya,

Recently picked up a 2004 Cervelo Soloist Team off of eBay from a bike shop.
Was the box crushed? Or was the bike poorly packaged?

I'd also pursue the bike shop for some recompense, or a complete return/refund. Of all places, a bike shop should be competent enough to package a bike properly, and I'm sure they had plenty of plastic caps for wheel axles. They should also know enough to zip tie the wheel(s) to an insulated frame in such a way that an axle will not contact the frame.

A bike properly packaged with adequate insulation and reinforcements to help keep the box rigid greatly reduces the risks of damage due to handling.

Here are a couple photos of a $100 frame/fork I shipped 50 miles to NYC. I'm sure you paid more, and the packaging job on yours should have been at least this good.




Even Ebay offers a guide to packaging a bicycle. There are some other websites with pictorial guides, which might be good to find and forward to the bike shop. Also good if you have photos of the box before, during and after removing the bike.

Good luck.
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Old 11-05-07, 09:52 PM
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somebody f$$ked up somewhere in the shipping process so i would try and get a replacement if that is an option.
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Old 11-05-07, 09:56 PM
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Ironic that your "how to properly package a bike" would still be vunlerable to damage.

If you guys are shipping expensive bikes, at least buy a hard bike case for it. Shipping it in cardbox is always going to risk damage. Nothing you stick in the box, foam, bubblewrap, more cardboard is going to prevent something from gouging the frame from the outside. No matter how properly packed it is.

Hard shell bicycle case.

None of this matters if you aren't the one shipping it, or as in this case, it's coming from a manufacturer/bike shop.
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Old 11-05-07, 10:04 PM
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Originally Posted by operator View Post
If you guys are shipping expensive bikes, at least buy a hard bike case for it. Shipping it in cardbox is always going to risk damage. Nothing you stick in the box, foam, bubblewrap, more cardboard is going to prevent something from gouging the frame from the outside. No matter how properly packed it is.
Of course, you're right. But even in a cardboard box, a properly secured front wheel would have prevented the damage to the OP's frame (if it was in fact caused by the axle). This is simply information the OP can use in his negotiations with the bike shop.
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Old 11-05-07, 10:09 PM
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get it replaced, u paid for a bike that wasn't damaged, you should receive a bike that wasn't damaged.
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Old 11-05-07, 10:10 PM
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sad to see, but it looks like it should be rideable, but not as strong as it should be if you were to crash it, which hopefully will never happen!!!
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Old 11-05-07, 10:45 PM
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Thanks for all the quick replies

I'll keep this updated with progress and let you all know what happens.

I'm not sure what I want out of this - whether it be a discount on the bike, or just a refund (which I've already been offered)... like I said, the bike shop has acted admirably thru this.

I'm just worried I won't find another Soloist Team in a 61cm that I can afford.

Thanks again
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Old 11-05-07, 11:30 PM
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Originally Posted by rickyaustin View Post
"...I'm not sure what I want out of this - whether it be a discount on the bike, or just a refund (which I've already been offered)... like I said, the bike shop has acted admirably thru this..."
TAKE THE 100% REFUND IMMEDIATELY AND DON'T LOOK BACK!

You'll find another bike. You're just very anxious and excited now and you dislike seeing your hopes dashed, that's all.
You'll be disappointed with yourself in two weeks if you keep this compromised and structurally-weakened bike. You'll be really disappointed if it fails someday.
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Old 11-06-07, 08:11 AM
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I'd be near enough suicidal if that was how my new bike arrived.I'd want a replacement quickly
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Old 11-06-07, 08:16 AM
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Originally Posted by brundle_fly View Post
I'd be near enough suicidal if that was how my new bike arrived.I'd want a replacement quickly
I'd be near enough homicidal if that was how my new bike arrived.I'd want a replacement immediately

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Old 11-06-07, 08:31 AM
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i'd pursue compensation from fedex...that woud allow you to keep the frame and get money. the damage likely will not be an issue from a structural integrity issue...so you'd have a bike you can ride for now! plus, with the money you get from fedex, you can save up for a better frame in the near future.

if that can't happen...i'd take the 100% refund from the bike shop...
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Old 11-06-07, 08:56 AM
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take the refund....I would take it and run....then find another frame.
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Old 11-06-07, 09:15 AM
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Originally Posted by Pharmr View Post
take the refund....I would take it and run....then find another frame.
+1

Unless you can prove the box was crushed by FedEx, I doubt you'll get anything from them. They don't cover for poor packaging. I'd take the refund before the bike shop changes its mind.
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