Impressed with Park Tool warranty
 

I bought a high-end Park Tool pump and it failed on me. I was kinda dissappointed since I heard Park is a good brand. Turns out it was a manufacturing defect. I bought it used from ebay so I thought I was out of luck. Then a friend told me Park Tool has a warranty program - just send in the product to Park and they will send you a new one....I got mine in the mail last week. So far so good. I think I'll pick park from now on because of this. Call this a shill or whatever but I am just posting my experience. I like Pedros stuff and prefer it over some Park stuff (pedal wrench, for example) well but the warranty experience makes me pick Park for piece of mind.

Great. No need to explain. Good service and standing by a product is designed to build the kind of cuttomer loyalty you are displaying. If you like 'em (So do I) then stick with them.

I've had similar experiences with products that have failed from other companies, and the warranty service restored and improved my overall opinion of the company.

Say what you will about Lemond (the man), but Lemond/ Trek (the company) did the same for me when I busted-up a Lemond frame that I had bought 2nd hand. I bought another Lemond after that.