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Zipp! Wow what customer service!

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Zipp! Wow what customer service!

Old 02-08-08, 12:30 PM
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Zipp! Wow what customer service!

My 404 Pave w/Powertap cracked at just over a year of daily use. A small horizontal crack appeared in the braking section of the rim. I had my LBS send it to Zipp to see if it would be warrantied. It was just past the 1 year mark.

Zipp received the wheel on January 31st. Shipped it back out re-built on the 1st. Holy crap! Now that is customer service! Less than a week and I'm rolling again!

Just wanted to share with you my experience with Zipp. I'm still shocked that in 1 day they re-built it and shipped it out.

Count me in as official Zipp Shill now.
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Old 02-08-08, 12:35 PM
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Right on!
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Old 02-08-08, 12:42 PM
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So...uh...why are you riding a 404 every day?
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Old 02-08-08, 12:47 PM
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Originally Posted by Snuffleupagus
So...uh...why are you riding a 404 every day?
Better question: Why not?
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Old 02-08-08, 12:48 PM
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Originally Posted by Snuffleupagus
So...uh...why are you riding a 404 every day?
Why not? Its a 404 Pave'. 32 spoke. If I got em I'll ride em. If it brakes I'll replace it.

I think its crazy to have an expensive set of wheels that you only ride on race day.
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Old 02-08-08, 12:52 PM
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Eh, whatever you guys want to do.

I'm all about preserving my two thousand dollar bicycle wheels so they're in peak condition for target races. If you don't mind wearing out your hubs, and wearing down your braking surface then by all means, commute and do MS150s on your Zipps to your hearts content.
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Old 02-08-08, 01:06 PM
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^ Really comes down to what you can, or are willing to, spend. If replacing $2,000 wheels in a year or two is going really hurt, then you should save them for race day. If you view it as a cost of enjoying the sport, and you can afford it, have fun with em.
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Old 02-08-08, 01:56 PM
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Originally Posted by Snuffleupagus
Eh, whatever you guys want to do.

I'm all about preserving my two thousand dollar bicycle wheels so they're in peak condition for target races. If you don't mind wearing out your hubs, and wearing down your braking surface then by all means, commute and do MS150s on your Zipps to your hearts content.
I got mine for half that and I don't race. I don't mind wearing down my Zipps on an MS150 any more than I mind wearing down tires, chains, cassettes or brake pads.

Some people buy a Vette to drive on weekends. Some people buy it to drive every day.
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Old 02-08-08, 02:07 PM
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Originally Posted by shawneebiker
My 404 Pave w/Powertap cracked at just over a year of daily use. A small horizontal crack appeared in the braking section of the rim. I had my LBS send it to Zipp to see if it would be warrantied. It was just past the 1 year mark.

Zipp received the wheel on January 31st. Shipped it back out re-built on the 1st. Holy crap! Now that is customer service! Less than a week and I'm rolling again!

Just wanted to share with you my experience with Zipp. I'm still shocked that in 1 day they re-built it and shipped it out.

Count me in as official Zipp Shill now.
So what this bascially means is that customer service expectations has degraded to such a low level that any positive response is met with huge celebratory parades and we love the president days.
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Old 02-08-08, 02:10 PM
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Originally Posted by operator
So what this bascially means is that customer service expectations has degraded to such a low level that any positive response is met with huge celebratory parades and we love the president days.
Uh.... Basically YES!
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Old 02-08-08, 02:11 PM
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I cannot fathom spending $1-2000 on a wheelset if I didn't race. Even now that I am racing, I cannot fathom buying Zipps until I was any good, much less riding on them every day. Instead, I sit my butt down on my mid-grade Madone every day and work on the engine.

But this is just me, understand. If you showed up at my group ride with Zipps, I'd be the first standing in line to drool all over them.
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Old 02-08-08, 02:14 PM
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Originally Posted by Snuffleupagus
Eh, whatever you guys want to do.

I'm all about preserving my two thousand dollar bicycle wheels so they're in peak condition for target races. If you don't mind wearing out your hubs, and wearing down your braking surface then by all means, commute and do MS150s on your Zipps to your hearts content.
Coming from our local CatIV...
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Old 02-08-08, 02:17 PM
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Originally Posted by damocles1
Coming from our local CatIV...
So it would apply even more doubly to him?
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Old 02-08-08, 02:18 PM
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Originally Posted by operator
even more doubly
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Old 02-08-08, 02:28 PM
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Fail
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Old 02-08-08, 02:40 PM
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Originally Posted by shawneebiker
Count me in as official Zipp Shill now.
Did they replace it at zero cost? I just tried to warranty a 404 that had a crack after a mere 200 miles. Guess what... no warranty. Their policy is that a crack on the brake track is from hitting something. They are happy to replace the rim for $320 though... which essentially costs them nothing.
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Old 02-08-08, 02:48 PM
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Originally Posted by Dubbayoo
I got mine for half that and I don't race. I don't mind wearing down my Zipps on an MS150 any more than I mind wearing down tires, chains, cassettes or brake pads.

Some people buy a Vette to drive on weekends. Some people buy it to drive every day.
Even Pros don't train on Zipps (or equivalent) wheels.

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Old 02-08-08, 02:49 PM
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Originally Posted by Brian Ratliff
I cannot fathom spending $1-2000 on a wheelset if I didn't race. Even now that I am racing, I cannot fathom buying Zipps until I was any good, much less riding on them every day. Instead, I sit my butt down on my mid-grade Madone every day and work on the engine.

But this is just me, understand. If you showed up at my group ride with Zipps, I'd be the first standing in line to drool all over them.
By the same token there are a lot of guys here rolling around on $2,500-3,000 frames whereas I paid $700 for mine. It all balances out.
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Old 02-08-08, 02:53 PM
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Mine are over a year old. I ride them probably two out of three times I ride (also have other bikes) and they look nearly new. I weigh 165 but ride on some rough roads, and they are holding up fine. The hubs look brand new inside and the rims show no more wear Kysriums with thesame milage.
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Old 02-08-08, 02:58 PM
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Originally Posted by operator
So it would apply even more doubly to him?
No, you see if you actually caught what I was trying to say, you'd understand that you see just as many high zoot wheels and bikes in CatIV races as you do in the MS150...likely more...

Nothing like watching the CATIV guys crash in a corner and adding up the dollar amount of destroyed equipment...
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Old 02-08-08, 03:06 PM
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Originally Posted by shawneebiker
My 404 Pave w/Powertap cracked at just over a year of daily use. A small horizontal crack appeared in the braking section of the rim. I had my LBS send it to Zipp to see if it would be warrantied. It was just past the 1 year mark.

Zipp received the wheel on January 31st. Shipped it back out re-built on the 1st. Holy crap! Now that is customer service! Less than a week and I'm rolling again!

Just wanted to share with you my experience with Zipp. I'm still shocked that in 1 day they re-built it and shipped it out.

Count me in as official Zipp Shill now.
Dude, if I spent $2000 on wheels, I would expect nothing less.
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Old 02-08-08, 03:08 PM
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Originally Posted by Dubbayoo
By the same token there are a lot of guys here rolling around on $2,500-3,000 frames whereas I paid $700 for mine. It all balances out.
I feel the same way about $2500-$3000 frames. But, like I said, I'd be the first in line to drool over your bike or wheels, but if you look at my rig, while it's pretty good quality and mechanically excellent, it's vanilla.
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Old 02-08-08, 03:09 PM
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Originally Posted by damocles1
Coming from our local CatIV...
In cyclocross, yep. Not so much on the road...but then, I don't ride Zipps in cross races
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Old 02-08-08, 03:14 PM
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how do you rebuild a crack?
shoot some epoxy/resin in there?
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Old 02-08-08, 04:24 PM
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get wheel out of box. find crack. remove old rim and toss. Lace up new rim.




Originally Posted by mista_chewey
how do you rebuild a crack?
shoot some epoxy/resin in there?
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