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Fuji warranty time line.

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Fuji warranty time line.

Old 04-02-08, 11:55 AM
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Fuji warranty time line.

A buddy of mine discovered a crack on his 2007 Fuji Team Issue over the weekend. The shop that he bought it from is owned by a friend of mine so he (bike owner) asked me to handle it since it is over an hour from his house and he can't get to the shop before they close. He dropped his frame off to me on Monday. I dropped the bike off to she shop on Tuesday. They called Fuji and were told to send the frame in. I located a frame box today so hopefully it (the bike) will be torn down by the shop and shipped out tomorrow.

I just thought it might be nice to create a thread and have "real time" type updates. I am hoping that the new frame shows up sometime next week but we will have to wait and see.

On a side note, I had a warranty issue with a Fuji frame last year and it was handled very professionally.
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Old 04-02-08, 11:57 AM
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Where/how big was the crack?
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Old 04-02-08, 12:05 PM
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Originally Posted by sancocho View Post
Where/how big was the crack?
It was on the non-driveside chainstay. On Saturday morning it was a "scratch" that was about 3/4" long. After the ride it was a "scratch" that was over 2" long wrapping around the chain stay. It failed the penny test. However, the fact that the "scratch" grew was a pretty good sign that it wasn't a scratch.
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Old 04-02-08, 12:06 PM
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Crash716 sent his in for warranty replacement because of a crack in the frame. I don't know the details, but seems like he waited for a few weeks. I'm not sure if he got his replacement frame yet.
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Old 04-02-08, 12:10 PM
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I'm quite curious to see how long this process takes. I had sent in a seatpost for a warranty replacement back in mid-December and ended up taking a store credit a few weeks back (mid-March) as the post had yet to be replaced. Granted, the post was made by Ritchey so that might have complicated matters.
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Old 04-02-08, 12:13 PM
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I believe from the time that I contacted them about my cracked frame until the time I received my new frame was two days. I was very, very impressed with the service. They actually let me get by with just sending in a picture of the frame. It may have been because I was employed by the shop though. They no longer accept pictures though, they now require having the frame in hand.
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Old 04-02-08, 12:30 PM
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I cracked my '04 team and got my new frame in 2 days. It depends on how close you live to philadelphia, because thats where the frames get shipped. I live about an hour and a half away so i was expecting a quick turn around. I also got a free upgrade on the frame, so no complaining here.
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Old 04-02-08, 05:14 PM
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About two years ago, I broke the bottom seat tube lug on a 1984 League Fuji that had belonged to my father. Fuji actually honored the warranty, sending me a new 2004 Fuji Professional frame. it took more than a month for that new frame to arrive, though - apparently there were some shipping troubles on their end.
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Old 04-02-08, 08:06 PM
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i just had some cracking around bb shell on non drive side. I sent it out and it was warrantied and i had the new one in about 2-3 weeks.
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Old 04-04-08, 06:15 AM
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Just a quick update. The frame was shipped out yesterday (4/3/08).
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Old 04-08-08, 12:41 AM
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this reminds me of the guy who had an eight year old cannondale, the frame cracked, the shop would honor the warranty, but the poor Fred wanted new parts since his old ones wouldn't switch out. He took the shop to court and LOST. OK, I watch too much People's court. It's too bad all judges aren't as pretty as Marilyn.

I'm sure fuji will treat ya right. Let us know how it turns out.
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Old 04-08-08, 01:31 AM
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There is no substitute for great service. Sounds like they are doing the right thing.

BMC Timeline:

Rode past LBS on a Wednesday, went in to say hello. Mentioned that my seatpost had slipped and could they check the torque settings. They noticed what they believed to be a crack at the top of the seat tube .

I left the bike with them. Rode home on a lone bike.

Get a call on Thursday saying that BMC rep had accepted that the frame should be replaced (over the phone). Unfortunately they had no 2007 frames available, so which colour 2008 frame would I like? I really prefer the 2007 colours so I asked them to check SE Asia for another.

Get call on Friday saying regional rep had no luck sourcing a 2007 frame. What colour 2008 frame would I like? I chose Black White frame.

I go in on Saturday to return the lone bike and to find out when I could get the new frame only to find that they had already transferred all the parts over and were just about to deliver it to me!

Last edited by rollin; 04-08-08 at 03:49 AM.
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Old 04-08-08, 08:13 PM
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Time for an update. Fuji received the frame yesterday and sent out a new frame today. It should be to the shop on Thursday. In my opinion that is a pretty good turn around time. From the time the shop shipped it out until they are supposed to get the new one back is one week and a day.
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Old 04-08-08, 10:44 PM
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Thats like the 3rd frame i have heard of with opposite drive side BB cracks..., i was getting ready to put mine together after getting the frame back and found a huge crack in the fork...so now i am waiting on one of those...really close to getting rid of the fuji totally.

I am over them i think....it's kinda sad cause i liked the frame but with 2 cracks in 3 months i am over it.

and it took a month to the day to get my frame back.
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Old 04-10-08, 12:45 PM
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Frame is at the shop and being built up as I type this. Not too shabby of service.
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Old 04-10-08, 01:32 PM
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Originally Posted by LowCel View Post
Frame is at the shop and being built up as I type this. Not too shabby of service.
Very true. But I'd like to point out that even 8-10 days without a bike is long enough to be adequate justification for a backup bike for many people. Yes, even rec riders like myself.
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Old 04-11-08, 05:41 AM
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Originally Posted by StupidlyBrave View Post
Very true. But I'd like to point out that even 8-10 days without a bike is long enough to be adequate justification for a backup bike for many people. Yes, even rec riders like myself.
I agree completely. I loaned my training bike (Fuji SL1) to my buddy to use while his bike was out of commission. He used it for one race and a few training rides.
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Old 04-11-08, 06:28 AM
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Originally Posted by LowCel View Post
I loaned my training bike (Fuji SL1) to my buddy to use while his bike was out of commission.
His beater bike is a SL1.

Sweet God.
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Old 04-11-08, 06:47 AM
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Originally Posted by ljrichar View Post
His beater bike is a SL1.

Sweet God.
Both of my road bikes are SL1's. One just happens to be built up for training and the other one for racing.

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Old 04-11-08, 01:45 PM
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Just took his bike for a short test ride, shifting feels awesome. Also checked and tightened all the bolts and gave it a bath. It's ready to go!

Ain't it purdy??? It looks even better with his race wheels on it.

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