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Hoodwinked by BS by a LBS??

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Hoodwinked by BS by a LBS??

Old 07-02-08, 02:31 PM
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Hoodwinked by BS by a LBS??

HELLO everybody. OK some of you read my post about how I thought my back rim was totaled because my LBS (lets say LBS A) told me they could not fix it. The mechanic there told me it would be cheaper to turn my bike into a fixed gear, or sell it and buy a new bike. SO I was trying to figure out what wheels I could get to work on my 95 Trek 1400 with a smaller rear dropout because I did not want a fixed gear right now and i cant afford a new bike. WELL, I talked to a buddy of mine who rides MANY MANY thousands of miles and he told me to check out another LBS (LBS B) here in town. I took my wheel there and when I told them the story they started to laugh and make cracks about LBS A. They said " too bad your bike does not even have the right dropouts because then you COULD turn your bike into a fixed gear". They then told me welcome to the brotherhood and proceeded to fix my rim, discover that lbs A switched out my skewer for a smaller one thus not allowing the wheel to fit on my frame, get me a new one, fill my tire and put it all on my bike at the total cost of $25. NOW can anybody tell me WTF was going on with LBS A?? Were they just too lazy to fix my wheel? Why steal my skewer and give me a smaller one? Needless to say I dont think I will be going back to them again.
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Old 07-02-08, 02:36 PM
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maybe they wanted you to buy a new one there......its super sketchy and i havent heard stories that bad before, but im sure it happens.
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Old 07-02-08, 02:37 PM
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Sounds like they were trying to get tons more business out of you by convincing you to first drop a wad of cash on converting your bike, and then coming back to buy an all-new one. Not cool.
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Old 07-02-08, 02:42 PM
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they may have taken your skewer for another customer or for themselves. but that doesn't make it right to do what they did or for what they had suggested to you. i guess it's safe to assume you won't be going back there anytime soon!!!
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Old 07-02-08, 02:45 PM
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BS at an LBS? I'm shocked. . . Shocked I tell you!
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Old 07-02-08, 02:46 PM
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Yeah I am pretty disappointed by it because they have always done a good job for me and I have done a decent amount of business with them. Also, they are not as pushy as LBS B. LBS B tends to try to get you to upgrade to things you dont necessarily need but just are nice to have. That being said, they let me watch them fix my wheel and were amazing! They actually took a bike of the stand in mid repair to fix mine right there in front of me! I will take a little pushy ANY DAY over hi-jinx and deceit.
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Old 07-02-08, 02:52 PM
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Sounds about on par with some customer service around here...
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Old 07-02-08, 03:02 PM
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If it wasn't the owner of shop A that tried to stuff it ti you, let the owner know why you won't be coming back. I would imagine most shop owners would want to know when they have a shady technician in the back screwing their customers.
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Old 07-02-08, 03:07 PM
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go back and get your skewer...
and tell them to go **** in their fist.

Last edited by jaxgtr; 07-02-08 at 06:33 PM.
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Old 07-02-08, 03:23 PM
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Bit if you did buy a new bike from LBS A, you'd then be posting about how nice the new ride is.
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Old 07-02-08, 04:27 PM
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The first time I entered the LBS nearest where I live, I asked what they had in the way of 1" threadless headsets (as mine had failed catastrophically). The only employee in the shop at the time, an old man in a shop apron, told me "It is illegal to listen to music while riding."

Then I realized it was worth it to drive a little farther.
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Old 07-02-08, 04:53 PM
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Originally Posted by Snow_canuck View Post
Bit if you did buy a new bike from LBS A, you'd then be posting about how nice the new ride is.
What exactly does this have to do with the post?? I have purchased many things from LBS A so I figured I had nothing to worry about!

Originally Posted by anthony691 View Post
The first time I entered the LBS nearest where I live, I asked what they had in the way of 1" threadless headsets (as mine had failed catastrophically). The only employee in the shop at the time, an old man in a shop apron, told me "It is illegal to listen to music while riding."

Then I realized it was worth it to drive a little farther.
HAHA that is damn funny! there is a time to retire I suppose. Sadly, I have been going out of my way for LBS A. LBS B is much closer I just did not care for their pushy ways. However, I have learned my lesson and they truly know their stuff! A men for that!

UPDATE** I just took my beautiful now complete 1400 out for a test ride and I have to say, after riding my mountain bike (with ritchy tom slicks on it for a road bike-ish effect) for a few months I have to say there is ABSOLUTELY NO comparison to the feel you get on a road bike. It is SO much faster and more responsive than my mountain bike. It made me smile to myself as I few down the street with ease. Sure my mountain bike has a nicer ride with its front rock shocks and sure I can shift at the twitch of a finger with its updated gear selectors... but speed and agility it lacks! A men for road bikes!!
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Old 07-02-08, 04:53 PM
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Originally Posted by yak View Post
go back and get your skewer...
and tell them to go **** in their fist.
Nice!

Last edited by jaxgtr; 07-02-08 at 06:34 PM.
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Old 07-02-08, 05:13 PM
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you shouldnt hesitate to name names. Let your neighbours on bikeforum know whos naughty and whos nice. Credit should be given where it's due.
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Old 07-02-08, 05:20 PM
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Go get the skewer and let us know what they say when you ask why they swapped it out.

I guess it COULD be that they took it out to work on the wheel, put it on the bench and then grabbed the wrong one. Was your skewer better quality or obviously different from the one they gave you?
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Old 07-02-08, 05:46 PM
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I suppose they could have done an accidental swap... They had it for a long time because they took it to work on it, a few weeks went by and they never called SO I went in, they said they were not sure what was up so they needed a nother week, I got busy with school and a show I was in and they STILL never called and because it got cold and icy and snowy it stayed there for a few months. They still never called me I had to go in and ask about it and they told me it was no good they could not figure it out and fed me the line about how it would be cheaper to turn it into a fixed gear blah blah. It took long enough to get it back I dont even feel like dealing with them any more.

To all of you that live in the Central IL area, the naughty shop was Bloomington (Illinois) Cycle and Fitness on Empire in Bloomington. The nice shop is Vitesse Cycle Shop on Linden in Normal. They (Vitesse) actually has a "you buy a bike here you service it here free for life" policy if I remember correctly too. If I were not moving up to Chicago, I would buy my next roadie there!
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Old 07-02-08, 09:14 PM
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LBS B needs to learn about a half-link. However, what was wrong with your wheel in the first place?
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Old 07-02-08, 10:20 PM
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there's a lot of interesting debate about the free tune ups for life, but that's a whole nother thread right there.
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Old 07-02-08, 10:24 PM
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Let's start by defining what the **** a "tune up" is. This catch-all term probably should be banned from the industry.
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Old 07-02-08, 10:53 PM
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Originally Posted by bikerboy869 View Post
To all of you that live in the Central IL area, the naughty shop was Bloomington (Illinois) Cycle and Fitness on Empire in Bloomington. The nice shop is Vitesse Cycle Shop on Linden in Normal. They (Vitesse) actually has a "you buy a bike here you service it here free for life" policy if I remember correctly too. If I were not moving up to Chicago, I would buy my next roadie there!
Good to know, I like to visit other LBS's won't be visiting the Cycle and Fitness!
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Old 07-03-08, 04:13 AM
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Originally Posted by lxpatterson View Post
you shouldnt hesitate to name names. Let your neighbours on bikeforum know whos naughty and whos nice. Credit should be given where it's due.
He lives in Central Illinios. It doesn't matter.
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Old 07-03-08, 04:16 AM
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Originally Posted by bikerboy869 View Post
I suppose they could have done an accidental swap... They had it for a long time because they took it to work on it, a few weeks went by and they never called SO I went in, they said they were not sure what was up so they needed a nother week, I got busy with school and a show I was in and they STILL never called and because it got cold and icy and snowy it stayed there for a few months. They still never called me I had to go in and ask about it and they told me it was no good they could not figure it out and fed me the line about how it would be cheaper to turn it into a fixed gear blah blah. It took long enough to get it back I dont even feel like dealing with them any more.

To all of you that live in the Central IL area, the naughty shop was Bloomington (Illinois) Cycle and Fitness on Empire in Bloomington. The nice shop is Vitesse Cycle Shop on Linden in Normal. They (Vitesse) actually has a "you buy a bike here you service it here free for life" policy if I remember correctly too. If I were not moving up to Chicago, I would buy my next roadie there!
I'd suggest getting whatever you need from them quickly. The reason? If they are providing free service to all their customers for life they are not long for this world. So you either have totally misunderstood this, or the life they are referring to is the shop's.

"Free service for as long as we can stay in business" would be a better way of saying it.
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Old 07-03-08, 04:23 AM
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Originally Posted by anthony691 View Post
The first time I entered the LBS nearest where I live, I asked what they had in the way of 1" threadless headsets (as mine had failed catastrophically). The only employee in the shop at the time, an old man in a shop apron, told me "It is illegal to listen to music while riding."

Then I realized it was worth it to drive a little farther.

Possibly he said that because, when he saw you he decided that you wouldn't know any better.

It's a tactic.

Learn to know the difference.
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Old 07-03-08, 05:01 AM
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Originally Posted by bikerboy869 View Post
I suppose they could have done an accidental swap... They had it for a long time because they took it to work on it, a few weeks went by and they never called SO I went in, they said they were not sure what was up so they needed a nother week, I got busy with school and a show I was in and they STILL never called and because it got cold and icy and snowy it stayed there for a few months. They still never called me I had to go in and ask about it and they told me it was no good they could not figure it out and fed me the line about how it would be cheaper to turn it into a fixed gear blah blah. It took long enough to get it back I dont even feel like dealing with them any more.
You left it there for.... MONTHS! I wouldn't cry too much if they swapped out the skewers as the cost of storage.

Bike shops I know will flog off or dump a bike if an owner doesn't pick it up after a month. And they DON"T call owners to come pick up.

I'm also wondering about the veracity of YOUR "turning it into a fixed gear" line. And on that, I wouldn't take LBS B at its word, coz vertical drop-outs can run fixed, too.
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Old 07-03-08, 05:53 AM
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Sounds like my experience with "Handy's Bike shop" out of columbus...

http://www.bikeforums.net/showthread...171&highlight=
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