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Mavic Secret Wheel Warranty?

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Mavic Secret Wheel Warranty?

Old 08-12-08, 05:37 PM
  #1  
jhenry922
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Mavic Secret Wheel Warranty?

I got a set of Mavic Classics Elite wheels with my Kona road bike back in 2003. A fairly tame set, 32 hole, cross 3 pattern but has staight pull spokes. It logged mostly good weather miles as I had another bike that I did most of my riding on. So little in fact I have only replaced one of the tires on it.

The freehub went from a bit of free-wheeling to complete failure in about 600 feet.

I called the store I got it from 2 weeks back and they get back to me to say no replacement parts are available but I can get a new wheel for an 'upgrade program' to replace it with.

Does this sound like a company covering up bad products that should have been recalled or is it standard for Mavic to do this for a product that they stop making replacement parts for?
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Old 08-12-08, 06:15 PM
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Here is the Mavic Warranty (2008). I think you're technically out of luck, since the warranty is limited to two years.

MAVIC WARRANTY

Mavic products purchased from a Mavic authorized dealer are guaranteed against manufacturing and material defects for a period of 2 years from the date of original purchase, under the following conditions.

OBLIGATIONS
Mavic will replace or repair a product or a part considered to be defective by Mavic. This is Mavic’s only liability.

Complementary warranties may exist according to regional laws. In France, Mavic guarantees against hidden defects as required by French law, within the conditions and limits laid down by articles 1641 and the Civil Code.

RESTRICTIONS
This warranty does not cover the consequences of normal wear & tear, damage resulting from shipping, storage, accidents, negligence, shocks or falls, failure to follow instructions for use, improper installation or installation with incompatible products, poor maintenance, normal wear & tear, abnormal or improper use, modification or alteration of the product.

The conditions of the Mavic warranty do not apply to products purchased from dealers other than Mavic authorized dealers, including the conformity of products warranty.

This warranty is not transferable and only applies to the original purchaser.

This warranty does not cover the consequences of normal wear & tear of parts that can wear out such as the braking surfaces of rims (for rim braking systems), brake pads, bearings, pawl assemblies, seals, rear derailleur jockey wheels, batteries, etc.

This warranty does not cover products whose repair has not been carried out by the Mavic Service Center or its representative in the country concerned (1).

This warranty does not cover any product whose item number or identification has deteriorated or been removed.

This warranty does not apply to «Mavic Special Race Service» products (2).

This warranty does not exclude the specific rights in each country. A consumer may have other rights depending on his/her place of residence. Certain jurisdictions do not allow for the exclusion or limitation of specific damages, secondary or as a result of, or limitations on the duration of the warranty. Therefore, these exclusions and limitations do not apply to everyone. Local taxes, customs duty or shipping fees may be applied. In the United States, additional rights that are different from one state to another may also be applied. If one part of this warranty was found to be inapplicable by an administrative or judicial procedure, the other parts would remain applicable.

APPLICATION PROCEDURE
Mavic authorized dealers are responsible for managing all claims under the warranty. The authorized dealer must obtain authorization from the Mavic Customer Service (or its representative in certain countries (1)) prior to the return of the defective product (3).

The complete product with proof and date of purchase (sales receipt, copy of the warranty card…) has to be sent by the authorized dealer to the Mavic Service Center (or its representative in certain countries (1)), who will ensure proper procedures are followed.

The new or repaired product will be returned to the authorized dealer.

WARRANTY CARD
The warranty card that is printed in the user guide delivered with each product must be dated, signed and stamped by the authorized dealer, and saved by the customer with no limitation in the duration. It must be used in any claims.

(1) Updated lists are available upon request to: Mavic - 74996 Annecy Cedex 09 or on the Mavic website: www.mavic.com

(2) Products engraved «SSC» or whose serial number has been used by the Mavic Race Department.

(3) Any claims made by any other means or without prior agreement for the return cannot be taken into account.

CONTACTING YOUR MAVIC SERVICE CENTER

MSC U.S.A. (888) 466-2842 FAX (978) 373-1113
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Old 08-12-08, 06:31 PM
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If all you rode on the wheel was '600 feet', then I think the shop should cut you a deal at the least. Unless this is one of the 'I was just riding along when' stories.
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Old 08-12-08, 06:53 PM
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Mavic warranty = JOKE!

I had the same thing happen with me but not hubs.
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Old 08-12-08, 06:58 PM
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Originally Posted by Mike V View Post
Mavic warranty = JOKE!
Funny I had a Mavic wheel go bad, cheapy Aksiums too, and while in warranty they were replaced for free. That seems like a pretty decent warranty to me.
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Old 08-12-08, 07:18 PM
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Originally Posted by ridethecliche View Post
If all you rode on the wheel was '600 feet', then I think the shop should cut you a deal at the least. Unless this is one of the 'I was just riding along when' stories.
I think he's saying he's ridden the bike with these wheels for five years, but after five years of riding on the wheels, the the rear wheel freewheel pawl went from partial to complete failure in 600 feet.

The warranty specifically excludes "the consequences of normal wear & tear of parts that can wear out such as the braking surfaces of rims (for rim braking systems), brake pads, bearings, pawl assemblies, seals, rear derailleur jockey wheels, batteries, etc."

Personally, I think the warranty is a reasonable one.
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Old 08-12-08, 09:38 PM
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Originally Posted by TarmacRider View Post
Funny I had a Mavic wheel go bad, cheapy Aksiums too, and while in warranty they were replaced for free. That seems like a pretty decent warranty to me.
I bought some Cosmics on a year end sale. Rode them for 100miles. Had my first son and stopped riding for a year and a half. I then only rode on weekends about 70 miles at most. Six months later an eyelet pulled out. I sent them out for warranty. They said that the wheels where very old (he told me manufacture date) and would not cover them. I told them how much I had ridden them and he said that it couldn't be true because of all the wear in the hubs (to me calling me a liar). They offered to re-build them for more than I could buy a new wheel. I told them to forget it and send me back my wheel. They then told me it would be $60 for them to send it back and would not send it to the shop I sent it to them through until I payed. Told them to keep their crap product.

LBS never got money back from Mavic to send it out to them either.

I rode on NOTHING but Mavic since 1981 until this wheel.

I will never own Mavic ever again EVER
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