Has anyone in the US ordered from Ribble?
11-24-08, 09:11 AM
#1
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Has anyone in the US ordered from Ribble?
Ok so I have ordered a bunch of stuff from PBK and have no issue ordering from overseas...just want to check out if Ribble is as good as PBK. Their prices on the Campy components I am looking for right now beats PBK by quite a bit...but shipping isn't free.
Anyway I am thinking of placing an order and would love to hear some feedback from US buyers.
Thanks.
Anyway I am thinking of placing an order and would love to hear some feedback from US buyers.
Thanks.
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11-24-08, 09:38 AM
#2
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I've ordered from them once, just a few weeks ago and had no problem. They use Parcel Force, just like Total Cycling. That parts arrived in the US mail in about a week. I got the new Campy 11 speed chain tool for $147, delivered. Pricey, but half the typical US asking price.
They do not respond well to e-mails though. Keep an eye on credit card charges. If they charge your card, then the parts should have shipped.
Total Cycling charged my card for over $1000 in parts, but didn't have the cassette I ordered. I sat around for two weeks waiting, before contacting them. It took three e-mails over three days to get a repsonse. TC is fine if they have what you want. They just goofed and charged me before the parts were ready to ship and never sent an e-mail advising me of the problem.
They do not respond well to e-mails though. Keep an eye on credit card charges. If they charge your card, then the parts should have shipped.
Total Cycling charged my card for over $1000 in parts, but didn't have the cassette I ordered. I sat around for two weeks waiting, before contacting them. It took three e-mails over three days to get a repsonse. TC is fine if they have what you want. They just goofed and charged me before the parts were ready to ship and never sent an e-mail advising me of the problem.
11-24-08, 09:59 AM
#3
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I have used Totalcycling for an Assos order and they were just fine...like I said no issue ordering from overseas just looking for direct feedback on Ribble.
So thanks for the feedback...there is one in the plus column.
So thanks for the feedback...there is one in the plus column.
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11-24-08, 12:18 PM
#4
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I ordered from Ribble over the summer. Two pairs of Giordana silverline shorts and a jersey when they were having their extra 15% off orders over £50 or whatever.
It was a great price. Shipping was quick enough - maybe 1 week or so. There was no tracking and no email indicating that stuff had shipped. I think i emailed to enquire about shipping status and never got a response. but the package arrived a day later so i never pushed the point.
Shipment was packed in a blue plastic bag. (i think this is typical of PBK/Ribble/TotalCycling). Shipping was a bit expensive, but factored in I still saved over 40% over buying everything in the US.
The only complaint I'd have is probably my bank's fault. I think i got charged twice for my order for two different amounts. The larger charge never got past the "temporary authorization" stage before getting removed, but it took almost 3 weeks for the charge to disappear.
It was a great price. Shipping was quick enough - maybe 1 week or so. There was no tracking and no email indicating that stuff had shipped. I think i emailed to enquire about shipping status and never got a response. but the package arrived a day later so i never pushed the point.
Shipment was packed in a blue plastic bag. (i think this is typical of PBK/Ribble/TotalCycling). Shipping was a bit expensive, but factored in I still saved over 40% over buying everything in the US.
The only complaint I'd have is probably my bank's fault. I think i got charged twice for my order for two different amounts. The larger charge never got past the "temporary authorization" stage before getting removed, but it took almost 3 weeks for the charge to disappear.
11-24-08, 04:54 PM
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I'm not in the US but have used Ribble and PBK quite a few times. Ribble's shipping charges are higher (moreso for you in the USA with PBK's free shipping there) but they are better at stocking things I want. Ribble orders have always arrived in a box, not just a blue bag. Recommended.
11-24-08, 08:16 PM
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I got an excellent deal on an '09 Centaur group. They emailed me last week to indicate they "dispatched" the order.
