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My brand new Keo Sprints.. Broken??

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My brand new Keo Sprints.. Broken??

Old 01-20-09, 02:35 PM
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My brand new Keo Sprints.. Broken??

So I was riding yesterday and it started snowing pretty bad.. Near the end of the ride I hit an icy spot and down I went still clipped into my pedals. Just kind of got up and kept riding as it wasn't a bad fall at all.. Get back home and realize this had happened to my brand new Look Keo Sprint pedals... I feel like this shouldn't happen (front part has chipped off) especially after only a few rides on them. anyone have this problem / is this a common thing? Is it possible that Look covers this under warranty?



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Old 01-20-09, 02:38 PM
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I crashed my bike at 30mph, and the pedal was one of the things that made forceful contact, and they are fine.
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Old 01-20-09, 02:41 PM
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Should have got Speedplays. Hell, they're stronger than my clavicle.
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Old 01-20-09, 02:51 PM
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Yeah I'm pretty bummed. They still work but I'm not sure how long that front clip will hold.. hey.. maybe they'll be fine?? I mean.. my first time riding clipless in the city shouldn't have been in a snowstorm but hey, I wanted to ride. Apparently there's a 2 year warranty I need to see if it'll cover them though.. I didn't even get to ride them on the bike I bought them for yet (my scott speedster s1 that I'm building) !!


So i guess to those considering these pedals... They're AWESOME when you're clipped in a pedaling and climbing and out of saddle sprints were awesome with these but be careful with them.
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Old 01-20-09, 02:51 PM
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Originally Posted by sibaudio
anyone have this problem / is this a common thing? Is it possible that Look covers this under warranty?

Never had that happen to mine. Play your cards right and I'm sure you can get a warranty replacement.
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Old 01-20-09, 03:06 PM
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Originally Posted by Lazyass
Should have got Shimano.
Fixed.
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Old 01-20-09, 04:37 PM
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Usually its the cleat that breaks like that. The problem with the less expensive Keos is they are made of the same material as the cleats.
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Old 01-20-09, 04:44 PM
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Originally Posted by zacster
Usually its the cleat that breaks like that. The problem with the less expensive Keos is they are made of the same material as the cleats.
Oh Dang!
I have 1 1/2 pairs. I have to swap them out. I think I'm done with Keos. I don't want another one to break. They do seem like its made from the same material as the cleats huh?
Time for PBK Shimano pedals!
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Old 01-20-09, 05:40 PM
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Dude, you wreaked! Sorry your Keo broke, but stuff like this happens in a crash. Glad your ok though. No warrenty IMHO.
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Old 01-20-09, 05:46 PM
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I would save the spindles for your next set of pedals; they come out with the bearings and are good to replace after a few years, if you stick with the keos that is
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Old 01-20-09, 05:57 PM
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...just a few cents to offer.
when you are trying to warranty a product do not start out by saying "i was riding your product on ice and crashed.....will this be covered under warranty?"
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Old 01-20-09, 07:03 PM
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Yeah dude, that thing isn't getting warrantied. My Keo Sprints just broke on me after about 40 miles at the spring.... THAT got warrantied. This? It would be like putting your helmet in a washing machine and wanting your money back because it broke.
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Old 01-20-09, 07:05 PM
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Originally Posted by Booger
Never had that happen to mine. Play your cards right and I'm sure you can get a warranty replacement.
By "play your cards right" I presume you mean lie.

OP crashed. User error does not warrant a warranty claim. Any person with integrity would not even ask about a warranty replacement.
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Old 01-20-09, 08:26 PM
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I bought a new car and ran it into a snowbank. One of my rims is bent. I want to warranty it.

No.

I seriously doubt that riding a few times made the pedal break. It's the fall that broke the pedals. And though you may think that pedals ought to make it through such a "not bad" crash, there are plenty of broken helmets, forks, frames, and other things that prove that even slow speed crashes can break things.

If you crash, it's all you. Don't warranty the pedals - it'll make my pedals cost more and the karma will come back and make you unclip when you're sprinting or something.

cdr
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Old 01-20-09, 08:56 PM
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Originally Posted by Coyote2
By "play your cards right" I presume you mean lie.

OP crashed. User error does not warrant a warranty claim. Any person with integrity would not even ask about a warranty replacement.



There are ways to strategically present information without lying, Gandhi. If you can figure out a way through life without doing as much, you must be unemployed. And single.

Since those $80-$120 pedals likely cost only $4-$6 to manufacture, they might warranty them even knowing they were crashed. It's worth a call, any way you play it.
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Old 01-20-09, 09:06 PM
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Originally Posted by Booger
There are ways to strategically present information without lying, Gandhi. If you can figure out a way through life without doing as much, you must be unemployed. And single.

Since those $80-$120 pedals likely cost only $4-$6 to manufacture, they might warranty them even knowing they were crashed. It's worth a call, any way you play it.
So now the euphemism for "lying" is "strategically present information." It's still lying, though.

I do indeed have a job and a wife; in fact, my employers and my wife appreciate and expect that I do not lie and commit fraud.

If you think that those pedals "cost only $4-$6 to manufacture," you are pretty uninformed.
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Old 01-20-09, 09:09 PM
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I'm sure that 99% of everyone one this forum, if they crashed on the CF bike, they will try to get away at the LBS and or distributor, and ask for a warranty. My friend did that with a Trek and the distributor was saying "are you sure you didn't crash". With a poker face, my friend just said nooooooooooo.
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Old 01-20-09, 09:10 PM
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I'd give the warranty a try. While he did crash it, a crash shouldn't break a pedal like that. It appears the force of pulling the cleat out broke it. And as already said, these are cheap enough to manufacture that they'd probably do it for goodwill.

I had a pair of Boston Acoustic speakers in my car on the rear deck, so they were out in the sun. I had the car about 5 years when my then girlfriend, now wife, decided to blast the music with the sunroof open. She blew both tweeters. I called Boston to buy replacements and instead they told me to send them back and they'd replace them free of charge. Some companies just stand by their products no matter how much you abuse them, knowing that you'll be hooked by the process. I've had a similar experience with CycleOps and Easton with cycling products.
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Old 01-20-09, 09:32 PM
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Originally Posted by triplebutted;8218460[B
]I'm sure that 99% of everyone one this forum, if they crashed on the CF bike, they will try to get away at the LBS and or distributor, and ask for a warranty. My friend [/B]did that with a Trek and the distributor was saying "are you sure you didn't crash". With a poker face, my friend just said nooooooooooo.

I genuinely doubt that 99% of people on this forum are such large ******bags as your friend.
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Old 01-20-09, 09:54 PM
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Originally Posted by triplebutted
I'm sure that 99% of everyone one this forum, if they crashed on the CF bike, they will try to get away at the LBS and or distributor, and ask for a warranty. My friend did that with a Trek and the distributor was saying "are you sure you didn't crash". With a poker face, my friend just said nooooooooooo.
incorrect.
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Old 01-20-09, 09:56 PM
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I'm guessing you two never worked in a bike shop.
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Old 01-20-09, 10:13 PM
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I think most of the folks on BF would take responsibility for their actions and would not try to warranty a frame they broke in a crash. You crash your bike, you basically void any warranty on any of it, even if it didn't seem damaged.

If you want stuff for free, buy a lot of insurance. You can buy insurance for pretty much anything. You'll realize that it costs money to have a "warranty" (for you the insurance would be your catch-all warranty - T-bone a curb and break a wheel? Call your insurance company. Etc.)

I understand the BA story. You had an understanding of the product, understood that UV light deteriorated speakers, and called them to BUY replacements. The customer service person used their judgment, figured out you weren't out to scam them for a warranty, and used part of their "nice guy" allotment to supply you with replacements. However, the speaker owner didn't call them up saying "Yo, I just cranked my 5 year old sun-beaten speakers and they blew. Send me new ones."

Cycling is not a welfare sport. Just because you broke something through abuse (i.e. crashing it or not maintaining it or anything that could be considered abnormal use) doesn't mean you automatically get another one. It might be convenient if it worked that way but it isn't the way things should work. You buy something, you take care of it, and you take responsibility for its condition. It's kind of like life, just the price for failure to do well is much easier to bear.

My experience with my Keos (I have three sets of Sprints and rode an extremely abused loaner set of Sprints as well) would say that in this case the pedal failed due to the crash, not because of any problems with the pedals.

Regardless, call Look, explain what happened (including the crash), and ask them to track down where the pedal came from - there are some manufacturing codes and such on the pedal. Also ask them to purchase a single pedal. Think of the BA story.

Although I am really against people who try to get what they don't deserve, recalls and such happen because people experience problems that they should not have experienced - breaking forks, breaking pedal spindles, etc. Perhaps this is something like that. At least let them know of it.

Then buy a new set of pedals and wait until the roads are in decent shape before going out again.

cdr
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Old 01-21-09, 02:12 AM
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Originally Posted by Coyote2
So now the euphemism for "lying" is "strategically present information." It's still lying, though.

I do indeed have a job and a wife; in fact, my employers and my wife appreciate and expect that I do not lie and commit fraud.

If you think that those pedals "cost only $4-$6 to manufacture," you are pretty uninformed.


Anyone claiming to never lie or omit information, is ironically, lying. It's a basic part of human interaction, but not the point. I personally wouldn't deny crashing if asked, but wouldn't volunteer that information right off the bat either. Everyone draws the line somewhere different. Considering the untold thousands of dollars I pour into cycling industry revenue every year (of which only a tiny, tiny fraction is actual cost), I'm not going to lose sleep over Look only making 1000% profit margin off me instead of 2000% for a broken $5 part. I'm sure they wouldn't, either.

How do you feel about companies pushing ceramic bearings, publishing bogus component weights, slapping their name and fancy sounding slogans on a generic mass-produced frame, having pros hide non-sponsor equipment, touting knowingly flawed comparisons, and making up scientific terms as they go along? Is that acceptable?

Having spent years as a finance analyst specializing in hvm subcon manufacturing, I like to think my $4-$6 guess is fairly educated. There's no cutting edge tech, exotic material, yield loss, tedious fabrication steps, or complex final assembly. Yes, it really is that inexpensive. If you have access to Look's BOM cost indicating otherwise, please share.
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Old 01-21-09, 06:28 AM
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Originally Posted by Booger
Anyone claiming to never lie or omit information, is ironically, lying. It's a basic part of human interaction, but not the point. I personally wouldn't deny crashing if asked, but wouldn't volunteer that information right off the bat either. Everyone draws the line somewhere different. Considering the untold thousands of dollars I pour into cycling industry revenue every year (of which only a tiny, tiny fraction is actual cost), I'm not going to lose sleep over Look only making 1000% profit margin off me instead of 2000% for a broken $5 part. I'm sure they wouldn't, either.

How do you feel about companies pushing ceramic bearings, publishing bogus component weights, slapping their name and fancy sounding slogans on a generic mass-produced frame, having pros hide non-sponsor equipment, touting knowingly flawed comparisons, and making up scientific terms as they go along? Is that acceptable?

Having spent years as a finance analyst specializing in hvm subcon manufacturing, I like to think my $4-$6 guess is fairly educated. There's no cutting edge tech, exotic material, yield loss, tedious fabrication steps, or complex final assembly. Yes, it really is that inexpensive. If you have access to Look's BOM cost indicating otherwise, please share.

I don't even know where to begin...

Your first paragraph contains an assumption that you cannot possibly prove ("everyone lies") and a breathtaking rationalization of fraudulent behavior ("I spend lots on gear so I am entitled to lie").

Your second paragraph contains the "two wrongs do make a right" argument ("some of the gear companies fib, so I will, too").

Your third paragraph references one tiny share of total cost (marginal cost of making two pedals) without even citing any evidence that the number is correct, and it utterly ignores all of the other costs that go into design, tooling, testing, marketing, shipping, etc.

Produce all the rationalizations you want, but you are still advocating lying and fraud and you are making claims for which you have no factual evidence. You're a real gem, and don't let anyone tell you otherwise.
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Old 01-21-09, 08:26 AM
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Originally Posted by Jynx
Fixed.
+1 for the shimano they are a little heavier but they are great pedals.
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