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Total Cycling failed me in a big way...be forewarned, they do have flaws

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Total Cycling failed me in a big way...be forewarned, they do have flaws

Old 02-20-09, 09:21 AM
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Total Cycling failed me in a big way...be forewarned, they do have flaws

Update: Never received a reply to my request for BB Cups and compensation. Sent them a link to this thread. Can't say they were not given the chance to reconcile.


The following is the reason I will never stray away from ProBikeKit ever again.

Order placed January 15th, confirmation of order received 5 days later.

Over the course of three weeks I sent emails via the "Contact Us" applet and directly to their email address without a reply.

22 days into the ordeal, I received an email stating that they indeed sent an email informing me of an out of stock item; claim is that they sent this supposed email on the 17th of Jan. Substitution offered, accepted

25 days in and I finally received shipping confirmation from parcel force for shipment.

30days to recieve my order. To top it all off, they forgot the BB Cups!!!


Poor communication, did not respond to 4 emails requesting information on my order; did not respond to voice mail either. Items listed on web as in stock, were not. Have not shipped remaining items.

Not suprisingly, they have not yet responded to my request for compensation for the ordeal not to mention the BB cups. They have lost my business and don't seem to care about making things right in the end.

Last edited by slimvela; 02-28-09 at 11:26 PM.
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Old 02-20-09, 09:29 AM
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TC does seem to be suffering problems. I had a similar expereince, where I placed an order and they charged my credit card. Since I was charged, I assumed that my order had been shipped. After waiting two weeks, it took 3 e-mails to get a response that the cassette I ordered was not in stock.

I cancelled the order, but the reimbursement was short about $100 due to changes in the exchange rate. I sent several more e-mails and finally got all of my money, but they refused to acknowledge that they should never have charged me unless they had all of the parts to ship.

Ribble is much better. If only one item is out of stock, they will ship the order, charging only for the items shipped and ship the missing item later, with no extra shipping cost. I'm sure they sometimes lose money doing this. They shipped me one chain and $13 worth of cable housing, both separately.

Last edited by DaveSSS; 02-22-09 at 10:45 AM.
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Old 02-20-09, 09:34 AM
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Hi,

I posted several times about my ordeal with getting my Record group from them. Ordered the group with a frame. The frame arrived less than a week after placing the order (mid-November) but they didn't ship the group because parts were out of stock. The group finally arrived complete and correct 7 weeks after placing the order.

I only received emails from them after I sent emails. Usually took two emails from me for every one that I got in response. Prior orders from them were fine. However, I don't think I'll be doing business again with them.
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Old 02-20-09, 09:35 AM
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I haven't had any issues through three orders with PBK, I'll stick with them, thanks for the heads up on TC.
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Old 02-20-09, 09:41 AM
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Wiggle is my new favorite. They ship things in a proper box and do it quickly. And they've got better stock and a better website than PBK. They were also quick to respond to a question I had. Good guys.
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Old 02-20-09, 09:45 AM
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Wiggle>PBK by a slim margin IMO.

As to having an order screwed up, I'm to the point now where I just sic the CC company on them. Amex is particularly effective in this regard.
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Old 02-20-09, 09:46 AM
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I had a bad time with TC too, ordered a set of wheels, first off their CC page wasn't working, then I finally got it to work, got the confirmation email, order status showed "dispatched" on the site.

A week later I got an email that they didn't have the wheels in stock and wouldn't get any for a month.

I'll use PBK or wiggle next time.
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Old 02-20-09, 09:54 AM
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I tried to order ergosum bars from them. They contacted me the next day letting me know they were out of stock. Maybe i got lucky?
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Old 02-20-09, 10:00 AM
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Before you order on line call Total Cycling and confirm they have the parts in stock. Works for me everytime....no problems to date with TC
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Old 02-20-09, 10:27 AM
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I had been considering ordering some Centaur parts through Total Cycling. Thanks for the heads up!
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Old 02-20-09, 10:53 AM
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wiggle is a mile ahead, their site tells you what they have in stock, chain reaction is second and PBK never has any stock.
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Old 02-20-09, 11:08 AM
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Big orders I go through Wiggle; stuff I don't need as quick I get from PBK. The only time I used TC, I actually ordered some bars and crankset and got them in 2 business days (insane).
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Old 02-20-09, 11:09 AM
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Originally Posted by RichinPeoria
Before you order on line call Total Cycling and confirm they have the parts in stock. Works for me everytime....no problems to date with TC
If TotalCycling won't take the time to run a proper website and business, I'm not taking the time to correct for it and give them my hard earned money.
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Old 02-20-09, 11:48 AM
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Originally Posted by heads up!
If TotalCycling won't take the time to run a proper website and business, I'm not taking the time to correct for it and give them my hard earned money.
Precisely.

Exactly how hard does a fella have to try to give a business their hard earned money?
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Old 02-20-09, 11:52 AM
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On the opposite end of the spectrum, I placed a big order from Wiggle and got everything in 4 business days from the UK to Philly.
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Old 02-20-09, 11:57 AM
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^^ 3 (business) days with an apology for the weather delay in shipping.
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Old 02-20-09, 12:16 PM
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Originally Posted by HigherGround
I had been considering ordering some Centaur parts through Total Cycling. Thanks for the heads up!
If one of those parts is a crankset, check out the prices on Performance.
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Old 02-20-09, 12:29 PM
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Glad to see this post because I am having similar problems with totalcycling right now. I placed an order on Jan 23rd and it took about 2-3 weeks for the order to arrive. I only got it by luck because another post office figured out the correct zip code.. somehow they got it wrong in the order process. Can't hold that too much against them b/c that could have been my fault, but that has never happened to me before.

At any rate, I had placed a $90 order for a set of tires and a chain. I was charged for the full amount when the order was placed (including their high 15 GBP shipping rate). Look in the package and.. no tires!

I have emailed them 4 or 5 times over the last two weeks and absolutely NO response. I have placed those emails over both their web applet and their orders@totalcycling.com email address. I'm going to try and call in the next few days, but I don't have immediate access to international calling so that will have to wait. How hard is it to simply email and state that they will either ship it or refund the amount?

I imagine I will probably have to dispute the charge with my credit card company. Best case scenario I'll probably have paid 15 GBP shipping to buy a single chain. STAY AWAY! Their prices are competitive, but given the abysmal lack of service it is simply not worth the small margin you save over more reputable sellers such as PBK or GVHbikes.

Last edited by kenshinvt; 02-20-09 at 12:33 PM.
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Old 02-20-09, 01:03 PM
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I've had good service from Ribble. They had the best prices on 09 Centaur Shifters back in Dec, even after their higher shipping charge.

I still don't understand why PBK has never gotten these in stock.
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Old 02-20-09, 01:22 PM
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I've ordered from ribble and tc. TC's order took almost 2 weeks to get here (usa). Ribble took about 1 week. I also like the in-stock/out-of-stock information ribble/wiggle provide
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Old 02-20-09, 01:48 PM
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Originally Posted by Capgemini
I've ordered from ribble and tc. TC's order took almost 2 weeks to get here (usa). Ribble took about 1 week. I also like the in-stock/out-of-stock information ribble/wiggle provide
The ribble model works well but the french tickler is noted to provide even more pleasure. I had good luck with my TC order.
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Old 02-20-09, 07:15 PM
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Yeah, totalcycling are definitely the worst of the UK-based online stores. They do eventually seem willing to fix up their mistakes but it costs their customers money to send back incorrectly supplied goods.
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Old 02-20-09, 09:14 PM
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Originally Posted by kenshinvt
At any rate, I had placed a $90 order for a set of tires and a chain. I was charged for the full amount when the order was placed (including their high 15 GBP shipping rate). Look in the package and.. no tires!

I have emailed them 4 or 5 times over the last two weeks and absolutely NO response. I have placed those emails over both their web applet and their orders@totalcycling.com email address. I'm going to try and call in the next few days, but I don't have immediate access to international calling so that will have to wait. How hard is it to simply email and state that they will either ship it or refund the amount?

I imagine I will probably have to dispute the charge with my credit card company. Best case scenario I'll probably have paid 15 GBP shipping to buy a single chain. STAY AWAY! Their prices are competitive, but given the abysmal lack of service it is simply not worth the small margin you save over more reputable sellers such as PBK or GVHbikes.
Having similar problems. Placed an order on Jan 19 totaling ~500 USD incl ~40USD shipping (PBK has far cheaper shipping).

Spokes I ordered were not in stock and was told they'd be ordered in. 1 of 3 packets came in with no more obtainable from the distributer. I said fine, ship without them. Then I needed the Sidi shoes I ordered removed from the order. They said fine.

Posted 13 Feb, arrived 16 Feb.

Order arrived with expected items, nothing more and nothing less. However I was charged for the Sidi shoes (but not the spokes). With the removal of the shoes and spokes postage should have been adjusted too, this was not done.

I'll be calling them on Monday, but not happy so far. May have to dispute with CC but will also likely have to suck the shipping if it comes to that.
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Old 02-20-09, 09:16 PM
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Ordered on 2/5, took them until 2/12 to tell me one of the items was out of stock and asked whether or not to ship the remaining items. Told them to ship them if they could sell me the in stock items at the price I ordered them at (prices had gone up a bit on some SRAM Rival parts). Didn't hear anything back. 2/17 told them to just cancel, 2/20 told them to cancel again because I still hadn't heard anything back. Never again. Now I'm not sure if I should order the stuff from another place or just keep on waiting.
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Old 02-20-09, 09:38 PM
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I ordered a Centaur group, wheels, and various bits and bobs in early December. I'd heard that their shipping can be slow, so I didn't worry when I didn't get a package in a week or two. I eventually got the huge box about three or four weeks after I'd ordered. An email I sent took about a week to get a reply. They accidentally sent a bolt-on FD instead of a clamp-on, but other than that, the order was all correct.

I was willing to take a risk for the prices they were offering, and it worked out okay, so I'm happy.
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