Quarq Shout Out
06-01-09, 07:05 PM
#1
Little Pony
Thread Starter
Join Date: May 2007
Location: Salem, OR
Posts: 667
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Quarq Shout Out
This shout out goes to Mieke over at Quarq who just floored me with their superior customer service. 
Memorial day: Monday afternoon, I sent an e-mail over to Quarq letting them know I had an issue with my Cinqo. Not expecting an answer, I checked my e-mail about an hour later and lo and behold an e-mail was waiting. Over the next 30 minutes we went through some troubleshooting and figured the unit had to be returned. Mieke e-mails me a fedex label.
Tuesday: I ship the unit to South Dakota.
Friday: I get my Cinqo back.
The Cinqo functions perfectly now and I am totally thrilled. I know I'm not the only one who had this awesome experience with Quarq. A buddy of mine who's a racer needed his back before the Mt. Hood Cycling Classic- and she's taking care of him too. I am so happy that I purchased a great product from an awesome company- another buddy of mine also had a chance to meet Jim and Mieke at Interbike and mentioned that they are two really phenomenal people.
It's so rare that a company goes above and beyond like they did- so much so that I felt compelled to share this!
Thanks Mieke, Jim!
Memorial day: Monday afternoon, I sent an e-mail over to Quarq letting them know I had an issue with my Cinqo. Not expecting an answer, I checked my e-mail about an hour later and lo and behold an e-mail was waiting. Over the next 30 minutes we went through some troubleshooting and figured the unit had to be returned. Mieke e-mails me a fedex label.
Tuesday: I ship the unit to South Dakota.
Friday: I get my Cinqo back.
The Cinqo functions perfectly now and I am totally thrilled. I know I'm not the only one who had this awesome experience with Quarq. A buddy of mine who's a racer needed his back before the Mt. Hood Cycling Classic- and she's taking care of him too. I am so happy that I purchased a great product from an awesome company- another buddy of mine also had a chance to meet Jim and Mieke at Interbike and mentioned that they are two really phenomenal people.
It's so rare that a company goes above and beyond like they did- so much so that I felt compelled to share this!
Thanks Mieke, Jim!
06-01-09, 07:31 PM
#2
Senior Member
Join Date: Dec 2004
Location: Athens, Ohio
Posts: 5,104
Bikes: Custom Custom Custom
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Same deal here. I had an issue that had to be sent back. Mieke sends me a 2day Fedex slip and I ship out on monday. It arrived over there and fixed the issue and overnighted it back to me and I got it on Friday.
It was a rest week so I only missed two days w/o power.
It was a rest week so I only missed two days w/o power.
06-01-09, 07:41 PM
#3
Dirt-riding heretic
Join Date: Aug 2005
Location: Gig Harbor, WA
Posts: 17,413
Bikes: Lynskey R230/Red, Blue Triad SL/Red, Cannondale Scalpel 3/X9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 8 Times
in
7 Posts
As soon as I have the cash, the tri bike is getting a Cinqo and a Forerunner 310XT. This thread makes me feel even better about that eventual choice.
__________________
"Unless he was racing there was no way he could match my speed."
"Unless he was racing there was no way he could match my speed."
06-01-09, 07:49 PM
#4
Little Pony
Thread Starter
Join Date: May 2007
Location: Salem, OR
Posts: 667
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
And yes, definitely good going with Quarq.
06-01-09, 07:56 PM
#5
Banned
Join Date: Sep 2005
Location: Santa Barbara, CA
Posts: 28,387
Bikes: Specialized Tarmac SL2, Specialized Tarmac SL, Giant TCR Composite, Specialized StumpJumper Expert HT
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times
in
2 Posts
I agree, they a great. Three thumbs up.
whisper, whisper, whsiper
What, I only have two?
I'll borrow one then
whisper, whisper, whsiper
What, I only have two?
I'll borrow one then
06-01-09, 09:03 PM
#6
Tandem Vincitur
Join Date: Sep 2005
Location: Northern California
Posts: 3,317
Bikes: BMC Pro Machine SLC01, Specialized Globe, Burley Rock 'N Roll tandem, Calfee Dragonfly tandem.
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
I too will post a Quarq panegyric when they finally release a spyder (in 110 BCD) for the Lightning Crank. My Campy UT will go to my second-best bike, and I'll have a power meter with no weight penalty.
Lightning crank..............................330 gm
Ceramic bearings.............................82 gm
TA Specialties 50T chainring..............71 gm
TA Specialties 34T chainring..............33 gm
Chainring bolts (5)...........................10 gm
Quarq Cinqo Saturn spyder...............155 gm
Total weight.................................681 gm
Campagnolo Record 10 Ultra Torque Crankset + BB = 648 + 56 = 704 gm
FSA Team Issue CinQo+Cranks, Chainrings, BB = 936g
SRM Wireless PowerMeter with Shimano Dura-Ace 10-speed compact ($3895.00) = 812 gm
Lightning crank..............................330 gm
Ceramic bearings.............................82 gm
TA Specialties 50T chainring..............71 gm
TA Specialties 34T chainring..............33 gm
Chainring bolts (5)...........................10 gm
Quarq Cinqo Saturn spyder...............155 gm
Total weight.................................681 gm
Campagnolo Record 10 Ultra Torque Crankset + BB = 648 + 56 = 704 gm
FSA Team Issue CinQo+Cranks, Chainrings, BB = 936g
SRM Wireless PowerMeter with Shimano Dura-Ace 10-speed compact ($3895.00) = 812 gm
