FSA customer service is great
06-11-09, 09:06 AM
#1
Still can't climb
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FSA customer service is great
people naturally post bad experiences when customer service is bad, but not so much when it is good.
i have to say i was very pleased with FSA. i needed a micro-spacer for my headset but searching high and low i couldn't find anywhere that sold them. online stores didn't sell them because they are hardly ever needed and the LBSs only had a few for their own mechanics who only rarely used them and wouldn't sell them because they needed them.
i sent an email to FSA and after several exchanges to diagnose the problem, they confirmed i did indeed need this rarely used part. instead of directing me to a retailer they said not to worry about it and they would send me a bunch. today it arrived from italy, their eurpean main office and i am very pleased. nice effort FSA.
i have to say i was very pleased with FSA. i needed a micro-spacer for my headset but searching high and low i couldn't find anywhere that sold them. online stores didn't sell them because they are hardly ever needed and the LBSs only had a few for their own mechanics who only rarely used them and wouldn't sell them because they needed them.
i sent an email to FSA and after several exchanges to diagnose the problem, they confirmed i did indeed need this rarely used part. instead of directing me to a retailer they said not to worry about it and they would send me a bunch. today it arrived from italy, their eurpean main office and i am very pleased. nice effort FSA.
06-11-09, 09:18 AM
#2
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It's not all golden...I had a horrible experience with FSA that eventually led to me having to buy a new bicycle. I will never buy another part from FSA.
06-11-09, 09:22 AM
#3
ɹǝʇsɯıʇ
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What problem does a micro-spacer solve? Just curious.
06-11-09, 09:35 AM
#4
Still can't climb
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the head tube of my bike was a tiny bit too tall for the integrated headset, so when preloading the headset the cap on top of the bearings was touching the top of the headtube rather than the compression ring. the micro-spacer(s) going on top of the compression ring allows pressure to be put on the bearings.
10-08-10, 06:34 AM
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Still can't climb
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bump
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coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
10-08-10, 06:39 AM
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10-08-10, 06:41 AM
#7
Still can't climb
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Because there is a discussion about poor FSA service so this is an alternative experience.
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coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
10-08-10, 06:43 AM
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Now we have two lame ass threads going.
Thanks a lot.
Thanks a lot.
10-08-10, 06:51 AM
#9
Still can't climb
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a lot more than 2! half of the page is lame.
__________________
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
10-08-10, 01:00 PM
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I had full 2009 FSA K-Force Light set ( crankset, handlebar, seatpost, bottle cages) and matching OS-99 stem on my bike, after my terrible experience with FSA customer service, no more FSA products, never. I sold my bike and parts are on sale now.
FSA customer service sucks !@
FSA customer service sucks !@
10-08-10, 01:03 PM
#12
Still can't climb
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I had full 2009 FSA K-Force Light set ( crankset, handlebar, seatpost, bottle cages) and matching OS-99 stem on my bike, after my terrible experience with FSA customer service, no more FSA products, never. I sold my bike and parts are on sale now.
FSA customer service sucks !@
FSA customer service sucks !@
https://www.bikeforums.net/showthread...5996-Fsa...wtf
__________________
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
10-08-10, 01:07 PM
#13
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you're in the wrong thread, dude! There is an FSA sucks thread.
https://www.bikeforums.net/showthread...5996-Fsa...wtf
https://www.bikeforums.net/showthread...5996-Fsa...wtf
10-09-10, 08:39 AM
#14
VeloSIRraptor
I had full 2009 FSA K-Force Light set ( crankset, handlebar, seatpost, bottle cages) and matching OS-99 stem on my bike, after my terrible experience with FSA customer service, no more FSA products, never. I sold my bike and parts are on sale now.
FSA customer service sucks !@
FSA customer service sucks !@
A bunch of my team mates also use FSA parts, and whenever they have had problems, FSA has come through to make it right. Sorry to hear your experience has been otherwise.
