Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

A Couple of Weeks!?!

Old 07-31-09, 02:26 PM
  #1  
Breadpudding
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A Couple of Weeks!?!

Post has been edited, see my post below the original. (Search for Update).

Update #2: http://www.bikeforums.net/showpost.p...7&postcount=34

So I got back from vacation on the 22nd (July for those that can't add 1+1) and put my bike in the shop the same day. Shop mechanic told me that he was backed up and it would take until July 31 to get it back to me. I was fine with this. I've had great service before and could tell just by how many bikes were out in the shop how backed up he was.

Fast forward to this morning...

I get a voicemail on my phone asking me to call him back, I'm thinking SWEET, get my bike back on time, I'm gonna go pick it up today and go for a nice ride!

Mechanic: Hey man, looks like your shifter is totally dead, looks like the cable jammed up inside it and Shimano designs these things to not be taken apart completely in a shop.

Me: So what are we looking at here?

Mechanic: Well I really wish I would have taken a look at it right when you brought it in because I'm gonna have to send it out to shimano and have them either repair it or warranty it out.

Me: Aight, I can understand that, but how much longer are we looking at?

Mechanic: It shouldn't be too long, probably just another couple of weeks...

Me:

This is where I decided I was gonna flip out and told him to just have at it, and I hung up. Summer is nearly over here in WA and I just bought the bike on JUNE 06, 09! It broke in just after a month! UGH!

@$&# I'm heated right now.

Last edited by Breadpudding; 08-14-09 at 04:22 PM.
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Old 07-31-09, 02:34 PM
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Ebay shifter, fix it yourself, go ride. Stop wasting summer.
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Old 07-31-09, 03:04 PM
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A couple weeks to order a shifter??? Every on-line bike shop around has those things in stock. eBay has them. Where's he ordering from? Some guy swimming over from China?
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Old 07-31-09, 03:44 PM
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If the shop doesn't have a replacement lever in stock, they should pull one off a new bike for sale.

Two weeks? Sheesh!
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Old 07-31-09, 03:50 PM
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"Under promise, over-deliver." Your shifter will be in by Wednesday.
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Old 07-31-09, 08:20 PM
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That's what I'm hoping Bone... I really don't wanna be without it for a couple of weeks LONGER. Ugh.
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Old 07-31-09, 08:22 PM
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Old 07-31-09, 09:01 PM
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The shops in my area are back-logged too. I think it's time I start a side business.
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Old 07-31-09, 09:09 PM
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This is why having a back up bike, even something cheap, is awesome.
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Old 07-31-09, 09:27 PM
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Originally Posted by Flatballer View Post
This is why having a back up bike, even something cheap, is awesome.
Two is one, one is none.

It works for bikes, too.
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Old 07-31-09, 09:34 PM
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Yeah, thats the unfortunate thing about shimano levers, the ability to take them apart and repair them yourself is damn near impossible. Almost designed to be disposable...
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Old 07-31-09, 09:42 PM
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Originally Posted by xg43x View Post
Yeah, thats the unfortunate thing about shimano levers, the ability to take them apart and repair them yourself is damn near impossible. Almost designed to be disposable...
Me and my riding buddies have tried to take them apart and put them back together.

We came to the conclusion that they are much easier to break than to fix, as the fixing part requires you to have possession of whatever machine Shimano uses to press the freaking things together.
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Old 07-31-09, 09:43 PM
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FWIW...

A friend at work brought in a BD bike to have a couple of us regular riders look at it, and the Sora rear shifter didn't work at ALL.

After tugging back the rubber hood, I saw what had happened. Turned out that the nub end of the shifter cable had popped loose from the lever pulley and was stuck inside. I pushed the cable further into the shifter, somehow plucked it free, and got it reinserted into the pulley. Bingo, a working shifter.

I'm just hoping that it might be that simple for your bike...
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Old 07-31-09, 09:44 PM
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Originally Posted by BananaTugger View Post
Me and my riding buddies have tried to take them apart and put them back together.

We came to the conclusion that they are much easier to break than to fix, as the fixing part requires you to have possession of whatever machine Shimano uses to press the freaking things together.
I tried to fix one once. It's near impossible I think. It's ridiculously complicated, and you need about 12 hands to hold springs and stuff in place while you tighten other stuff.
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Old 07-31-09, 09:48 PM
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What bike shop is this?... I know that when we have someone come in with broken parts we just pull parts off of our rental/top stock bikes (assuming we don't have any of the parts brand new, in stock) and just install those working parts on the customer's bikes. Of course they're still brand new and we let the customer know that they're getting pre-installed parts, but I'm sure its better than having to wait a week or more for warranty.
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Old 07-31-09, 09:48 PM
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Originally Posted by BarracksSi View Post
After tugging
lol
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Old 07-31-09, 09:50 PM
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Originally Posted by Breadpudding View Post
That's what I'm hoping Bone... I really don't wanna be without it for a couple of weeks LONGER. Ugh.
Good reason to build up a beater/second bike. I found an old Trek 720 (mid-80s touring bike, Reynolds 531 with good components) in a thrift shop for $25 a couple of years ago. All it needed was lubrication and a little der. adjustment. I fixed it in an afternoon for about 20 bucks (mostly bar tape and brake pads), and it's always there for backup or when a tall friend needs a loaner (it's a 64cm).
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Old 07-31-09, 09:58 PM
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Originally Posted by BananaTugger View Post
lol
Yeah yeah..

The shifter was starting to piss me off, though. At that moment, I decided to never recommend buying from BD unless you either really knew what you were doing or were willing to spend the money you saved on a shop visit.

I was going to recommend that he take it up the street to the neighborhood shop, but I kept thinking, "C'mon, it's just a bike, there's gotta be a simple enough explanation for this..."
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Old 07-31-09, 10:06 PM
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Originally Posted by jzsoup View Post
Ebay shifter, fix it yourself, go ride. Stop wasting summer.
Why would he spend money on a shifter that is covered under warranty? Shimano is just down the coast in California. Your Mechanic will call them up, they send a new shifter out, he sends the old one back in. you'll be on the road in a few days.

The mechanic was under promising and hoping to over deliver.
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Old 08-01-09, 05:35 AM
  #20  
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It's Bonney Lake Bicycles of Sumner (they moved). All around great shop.

And for all those that recommend another bike... yeah I have one, it's in my sig. A slightly older 'broken in' Trek 6000 mountain bike. I love it but it doesn't give me the kind of workout I'm looking for. And it's been way to hot to just go out for a little trail ride, I'd be covered in sweat, which would turn to mud, which would turn into yuk.
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Old 08-11-09, 01:36 AM
  #21  
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Update:

Today is the 10th, technically the 11th because it's past midnight but never the less I still have no bicycle. 20 days without my bike, and it was promised the first time to be back the 31st of July. Shop mechanic says he doesn't have any shifters from any other '105' models to put on it right now and they are waiting for Shimano to contact them back. (sounds like they are passing the buck).

Under promise, over deliver doesn't seem to be working out correctly here. I'm going crazy without a bike and have decided (as of now) that I'm gonna go raise hell if I don't have my bike by the 21st, that will be 30 days without it...

What does everyone else think? I'm really interested in hearing from shop owners / mechanics / employees etc about situations like this.

Note: I bought this bike on June 06, at least that is the day I received it because they had to order it from specialized and put it together. The shifter decided to obliterate itself on July 21. It was in the shop on July 22 and has been there ever since.
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Old 08-11-09, 02:12 AM
  #22  
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If it's warranty, it sometimes takes a while. Sorry dude. So glad I ride SRAM. BOOYAH!
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Old 08-11-09, 02:40 AM
  #23  
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Originally Posted by Tapeworm21 View Post
If it's warranty, it sometimes takes a while.
This. I've had a fork and a frame replaced under warranty and it takes time.
Keep on the shop to keep it at the front of their overworked minds.
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Old 08-11-09, 05:42 AM
  #24  
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we warrantied two shifters at my shop last week one was an XT shifter that crapped out after 2 weeks called on Monday overnighted by Wednesday told us to ship the oldone back in the box. wednesday shimano 105 shifter crapps out same scenario they overnighted us a new one told us to send the old on back in the box. both time we called them and no questions they just said ok well send you a new one. no hold time, no waiting and immediate responses. were located in VA and we got them very fast.
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Old 08-11-09, 05:47 AM
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Ask them nicely to remove a shifter from a bike in the store/rental/beater etc so that you can get some ride time in. Have them call you when yer shifter arrives.

That doesn't seem like too much to ask. Good luck.
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