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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

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Old 09-17-09, 08:02 PM   #1
NewFuji
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XXCYCLE problem and contact number

I ordered my clipless pedals over 15 days ago. Still haven't received them. I can't check their status on their website b/c I never got a tracking number, or any other type of confirmation other then a payment receit with item/order number. Their stupid website will not completely convert to English, so I can't understand half the text.
So I want to call them b/c they should of been here by now. But their number shows like this on the website. +33 (0)5 34 44 96 62 How do I dial that from my phone? Also, will they have someone who can speak English on the other end?

Please help b/c this is very frustrating. I just got a road bike a couple weeks ago, and I am training for the MS150. 100 miles first day, 75 the second. The ride is only 2 weeks away. Hope a month is long enough tto train for that. I really want to get some time on the bike with my clipless, but this is really setting that time in the saddle back.
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Old 09-17-09, 08:09 PM   #2
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1) don't buy things from weird companies when you can't even read their website.
2) 175 miles in 2 days after riding for 4 weeks is gonna hurt, a lot, and you probably won't make it.
3) do they have an e-mail address? Try that. Much cheaper than an international call, plus they can translate it easier than a phone conversation, but they probably speak English.
4) shipping from France can take a while. 1 week if it doesn't get caught in customs, 2 or 3 if it does.
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Old 09-17-09, 08:21 PM   #3
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1) Found the site recommended on here in a thread. Figured it was good. Should of searched more
2) As long as I can find a comfy seat, I'll be fine. Legs don't get tired, my "sits" just starts to hurt after 30 miles. Hopefully I can find a better seat.
3) I sent them a message and didnt receive anything back. That was over a week ago.
4) It has been over 15 days and still nothing.

I have learned my lesson though. I will not order from them again due to this crap. I'll probably just file a dispute through paypal since that is how I paid and get my money back. Don't want to do that though if the pedals are about to arrive. Thats why I am trying to call them, and see what the deal is.
Just sucks b/c I really wanted these pedals, but they are at least $60-100 more stateside.
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Old 09-17-09, 08:41 PM   #4
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ummmm, chainreactioncycles.com, probikekit.com are better alternatives, ship fast, and good pricing.

don't forget your cab fare at the ms150. or your health-care information.
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Old 09-17-09, 08:57 PM   #5
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whois information can be useful:

WHOIS for xxcycle.com

Administrative Contact :
Perrin, Pierre-Yves
[email protected]
58 Rue De Bellevue
91330 YERRES
FRANCE
Yerres, 91330
FRA
Phone: 33 05 61 99 66 93
Fax: 999 999 9999

Technical Contact :
Hostmaster, Hostcentric**
[email protected]
6757 Edgewater Commerce Pkwy
Orlando, FL 32810
US
Phone: (800)640-4629
Fax: 407-445-2427

Record expires on 14-Apr-2011
Record created on 14-Apr-1999
Database last updated on 16-Jun-2006
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Old 09-17-09, 09:05 PM   #6
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I was going to go with PBK, but they didn't have the product in stock. Still don't. I'll check chainreaction.

Didn't know this site was filled with a bunch of pessimist. If I can do 50 miles after a couple weeks, I'm pretty sure I can do the 100. Riding a bike really isn't that hard, don't understand the doubt. Ultra marathon runners don't go out and run 100 miles daily. The person I run with didn't change his training at all when he went from marathons to ultras. Its all in your mind. Only problem I'll have to worry about, like I said, is sits pain, b/c my current seat sucks. I'll probably order one of those selle witht he center cut out and gel top this weekend to help with that though.
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Old 09-17-09, 09:12 PM   #7
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50 miles after two weeks <> 175 miles in two days after 4 weeks

I can do 60 mile rides all month long. 100 miles is still a long ride for me, and I probably won't be in the mood to ride another 75 miles the next day.
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Old 09-17-09, 09:21 PM   #8
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Never said I would be in the mood to do the 75 the next day. Thats where the mental battle comes into play. Just gotta hope on and go, can't think about it too much. The fact that I'm doing it for charity, and that a guy from work is doing it as well, will also push me through the pain/lack of desire.

So the WHOIS contact info is the same company as xxcycle? I called and they were closed for the day. Will try again tomorrow.
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Old 09-17-09, 09:34 PM   #9
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Send them an email tonight and you will likely have a response in the morning. I ordered some shoe covers last year and I also didn't get any shipment confirmation. I emailed and they said they were out of stock. They shipped an alternative the next day. Service was not as good as PBK but they did respond promptly to my emails.
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Old 09-18-09, 11:49 AM   #10
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Didn't know this site was filled with a bunch of pessimist. If I can do 50 miles after a couple weeks, I'm pretty sure I can do the 100. Riding a bike really isn't that hard, don't understand the doubt. Ultra marathon runners don't go out and run 100 miles daily. The person I run with didn't change his training at all when he went from marathons to ultras. Its all in your mind. :
Congrats on one of the most BS diatribes I've seen here in a while.
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Old 09-18-09, 03:43 PM   #11
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Where is the BS in my post?
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Old 09-18-09, 04:02 PM   #12
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Congrats on one of the most BS diatribes I've seen here in a while.
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Where is the BS in my post?
Mabel, cook up some popcorn. Hurry, this is going to be good!
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Old 09-18-09, 04:11 PM   #13
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There are far too many variables to be able to calculate shipping time closely, especially on a long distance from another country. Relax, it will get there eventually. Don't count on something far away to get to you in time for anything. You can ride with any kind of pedals. You don't need them for the MS ride or for training. There's nothing wrong with XXCycle. Don't try to control something that you have no control over.
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Old 09-18-09, 04:19 PM   #14
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Understandable. I just want to know if they are on their way or not. I didn't get any confirmation of shipment, just a receit of payment. If they are on their way, then thats fine. But, I read a review on here about a guy who's order didn't ship. Come to find out, they were out of stock. I just want to make sure pedals are on the way, b/c if not, I'll buy a different set since I am running out of time.
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Old 10-01-09, 06:37 PM   #15
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Well, I went through paypal and filed a dispute, and got a quick reply from them saying the pedals were on back order and that they would be getting a shipment soon. Fast forward to today: Pedals were sitting on my doorstep when I got home. They look awesome, and install was pretty easy. Went out for a quick test ride (5 mile) to get a feel for them. Felt good, getting in and out is tricky, but I don't have any time to practice anymore. The MS ride is this weekend. HAHA, my buddy says I'm crazy for buying and trying to learn how to use clipless 1 day before a 175 mile ride start. Should be fun, will update after it is over.
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Old 10-01-09, 07:16 PM   #16
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HAHA, my buddy says I'm crazy for buying and trying to learn how to use clipless 1 day before a 175 mile ride start. Should be fun, will update after it is over.
Well, just clip in, ride the 175, then clip out

Glad it worked out.
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Old 10-02-09, 07:26 AM   #17
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Well, I went through paypal and filed a dispute, and got a quick reply from them saying the pedals were on back order and that they would be getting a shipment soon. Fast forward to today: Pedals were sitting on my doorstep when I got home. They look awesome, and install was pretty easy. Went out for a quick test ride (5 mile) to get a feel for them. Felt good, getting in and out is tricky, but I don't have any time to practice anymore. The MS ride is this weekend. HAHA, my buddy says I'm crazy for buying and trying to learn how to use clipless 1 day before a 175 mile ride start. Should be fun, will update after it is over.
For most people it is a bad idea. Things are fine when you are feeling good and alert. If 75 miles is a lot for you, when you get tired at the end of the ride, you may start to unconsiously go back to your old habits. You may automatically not clip out in time, just as if you had your old pedals. Stay alert at the end of your ride.
Good luck it does not happen to everyone. Only almost everyone.

Over the years the ones who a sure they will not fall, have provided me with lots of laughs! That includes me, I fell in traffic next to a van of kids laughing at me!
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Old 10-02-09, 07:33 AM   #18
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Good luck dialing in the fit with clipless in a day.
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Old 10-02-09, 07:36 AM   #19
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Good luck dialing in the fit with clipless in a day.
Another good point.
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Old 10-04-09, 08:44 PM   #20
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Well pedals did great. No riding problems at all. No troubles almost falling due to not clipping out in time, or forgetting. Only problem I had was that the pedals would spin alot when trying to get your foot on it to clip in. Oh well, I guess that will come with time.



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1) 2) 175 miles in 2 days after riding for 4 weeks is gonna hurt, a lot, and you probably won't make it.
Well, didn't hurt alot, and I did make it, but thanks anyways.

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don't forget your cab fare at the ms150. or your health-care information.
Used my cab fare for pizza and beer after day one. Thanks for the heads up as well.

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Good luck dialing in the fit with clipless in a day.
Not sure what you mean by this. Please explain?
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