Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Litespeed Warranty Problems

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Litespeed Warranty Problems

Old 08-03-04, 01:37 PM
  #1  
Member
Thread Starter
 
Join Date: Aug 2004
Posts: 35
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Litespeed Warranty Problems

Hi - I'm shopping for a new bike. Considering buying a Litespeed. Have run across three different LBS, all reputable, selling top quality bikes, who have dropped Litespeed due to problems dealing with the company. All of them have complained about long waits, and stonewalling by the manufactuer when dealing with warranty issues.

Does anyone have experience with Litespeed bikes, and in particular, experience with warranty issues? Or, do you know anyone who has dealt with the company? I am looking to make this a lifetime bike, and the warranty support is important to me.

Thanks,

Phredd
phredd is offline  
Old 08-03-04, 03:05 PM
  #2  
Senior Member
 
CycleFreakLS's Avatar
 
Join Date: May 2004
Location: Southern CA
Posts: 663

Bikes: Litespeed, Medici, Gary Fisher

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I got my Litespeed from this store:

https://www.hi-techbikes.com/

Drove down from Orange County to San Diego to pick it up. You might want to call them and get their 2 cents. I've never had any issues with my frame so I can't comment on LS warranty problems.

FWIW, I got mine in Sep 02. Sep seems to be when LS and Merlins typically get price-dropped a bunch, as in over 30%. I never could find a comparable drop on Trek (5500) so I opted for a Litespeed. Originally, I wanted the Merlin Agilis, but the Ghisallo went on sale (w/ fork) so ridiculously low, I got it instead (I had to drop from a D/A to an Ultegra build in order to get it past the "Committee").

Sep is right around the corner - you might want to see what shakes loose in a month.
Best.
CycleFreakLS is offline  
Old 08-03-04, 06:54 PM
  #3  
Resident PIA
 
Shadco's Avatar
 
Join Date: Jul 2004
Location: City of Oaks, NC
Posts: 842

Bikes: Gunnar Roadie, Look 765 Optimum, Spesh Aethos

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 206 Post(s)
Liked 347 Times in 183 Posts
Originally Posted by phredd
Hi - I'm shopping for a new bike. Considering buying a Litespeed. Have run across three different LBS, all reputable, selling top quality bikes, who have dropped Litespeed due to problems dealing with the company. All of them have complained about long waits, and stonewalling by the manufactuer when dealing with warranty issues.

Does anyone have experience with Litespeed bikes, and in particular, experience with warranty issues? Or, do you know anyone who has dealt with the company? I am looking to make this a lifetime bike, and the warranty support is important to me.

Thanks,

Phredd
Checking the members section of Litespeeds site doesn't appear to indicate to much of a responsivness problem. Seems from the posts there that most seem pretty satisfied.
__________________
--
Shad
I knew where I was when I wrote this
I don't know where I am now...
05 Gunnar Roadie Chorus/Record
67'er
Shadco is online now  
Old 08-03-04, 08:55 PM
  #4  
Just Do It !
 
VeganRider's Avatar
 
Join Date: Jun 2004
Location: United States
Posts: 852

Bikes: Litespeed Ti, Trek Carbon.

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
When I first got mine, I damaged a decal on the bike. I emailed thir customer relations and they said no problem and asked if I had any of their Litespeed water bottles and if there was anything else they could do for me. I told them no and they packaged two of the bottles with 3 sets of decals! Honest, this was 3 years ago, maybe its different now but it left me with a good feeling.
VeganRider is offline  
Old 08-03-04, 10:10 PM
  #5  
Zippy Engineer
 
Waldo's Avatar
 
Join Date: Jan 2003
Location: IN
Posts: 1,801

Bikes: Bianchi 928, Bianchi Pista Concept 2004, Surly Steamroller, 1998 Schwinn Factory Team Homegrown, 1999 Schwinn Homegrown Factory, 2000 Schwinn Panther, Niner EMD9

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I haven't worked for a Litespeed shop in a little over a year but they had been excellent with warranty issues, particularly decals and the like.
Waldo is offline  
Old 08-04-04, 04:15 AM
  #6  
Newbie
 
Join Date: Aug 2004
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I have never been so disappointed with a company as I have been with Litespeed. I came to Europe this year to teach English but mostly to fulfill my dream of racing in France. Accordingly I bought my dream bike. A 61 cm Litespeed Vortex. Found a head tube crack right before my first race this season. I wont go into details but basically I gave the bike to the local litespeed dealer in Late March and now in August I have still not seen it. At every stage when I learned there was a delay (and I was never informed, I learned of them by harassing from my own end). I just found out that it is up for servicing for August 23rd, so I should see it by mid september. Problem is that I wont live in France anymore then and now I have to arrange to get the shipping address changed. I basically begged them to get me a bike before the end of the racing season to no avail. Everyone was always super nice but basically in the end I have no bike and its always me who calls. Every time they messed something up they made no effort that I could see to speed up the process or to keep me informed of the status of my bike as evidenced by the fact that the two month delay they have originally quoted is turning into five months and will be six by the time I finally get it, if I get it when they are telling me I will. My racing season went great on my shiny Colnago Dream. I won six races and will be doing some UCI ranked stage races at the end of the season with teams like Saunier Duval etc. In a last ditch effort, I called them and tried to explain that I would be happy if I could just get the bike back in time for these dream races. It didnt work, although someone did call me back that time.

Next year I will be fully integrated in the elite team here in France and will have to race on a specialized, as the team is sponosored, although this is somewhat of a dream for me, it looks like apart from the pre season crits I did, I will never really get a chance to race on my litespeed. I did get some great training and low level racing in on it the year before racing in europe but that wasnt why I bought it. I made a huge investment for me personally and I regret it very much. Just my two cents. I am sure plenty of people have a perfectly satisfying experience.
AVCAix is offline  
Old 08-04-04, 05:55 AM
  #7  
Senior Member
 
Join Date: Dec 2002
Location: So Cal
Posts: 4,665

Bikes: 2012 Trek Madone 6.2

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Did they try to sell you another bike they happen to carry?
shokhead is offline  
Old 08-04-04, 07:05 AM
  #8  
Life is good
 
RonH's Avatar
 
Join Date: Jan 2001
Location: Not far from the Withlacoochee Trail. 🚴🏻
Posts: 18,209

Bikes: 2018 Lynskey Helix Pro

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 522 Post(s)
Likes: 0
Liked 10 Times in 10 Posts
I've had my Litespeed for a little over 3 years and haven't had any problems.
Warranty? What's to worry about? They're built to last!
RonH is offline  
Old 08-04-04, 09:16 AM
  #9  
hehe...He said "member"
 
ChipRGW's Avatar
 
Join Date: Aug 2002
Location: Fort Lauderdale, FLA
Posts: 630
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
A friend of mine has a Litespeed Antares (Aluminum frame)
It had a small paint bubble on the top tube after about a year.
They replaced the frame with a brand new one.
__________________
Sometimes you just let the rabbits run, but sometimes you gotta let the dogs run.
ChipRGW is offline  
Old 08-04-04, 03:27 PM
  #10  
Member
Thread Starter
 
Join Date: Aug 2004
Posts: 35
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Wow - sorry to hear about your experience. It seems to fit with what I have been hearing. Out of curiosity, was your bike shop a small Mom and Pop type place? Most of the horror stories I have heard are from small independent bike shops. I just talked to some guys today who bought their bikes at Eddy' bike shop in Stow, Ohio...the biggest bike store in Ohio and one of the biggest Litespeed dealers in the Eastern US. One guy had a frame issue and was perfectly happy with the service he got. I'm starting to get the impression that Litespeed as a company is not very friendly with small bike shops.

Phredd
phredd is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.