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Considering a used Trek?

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Considering a used Trek?

Old 11-17-09, 06:50 PM
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^ you're discounting the prevalence of people trying to commit fraud.
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Old 11-17-09, 06:57 PM
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Originally Posted by waterrockets
I bought a 3-year-old Madone. Raced on it for a year. Won five crits on it. Doing hills one day, I felt some play in the cranks.

"Crap. My cranks are loose."

"Holy ~*@%!!! The BB is busted out of the frame!"

It turns out that I somehow broke the BB shell free from the frame just by pedaling it. I thought they were made for that.

Of course, Trek will have nothing to do with a warranty because I'm a 2nd owner. Even though it's clearly a quality issue (nothing I could do from the outside to bust that loose). They built it poorly and won't stand behind it, just because they were lucky enough to have the bike change hands once before it broke.

They are offering a crash replacement of 20% off. Yippie. I think anyone that can't manage 20% off MSRP on new kit probably isn't trying hard enough.

I went through the shop warranty channel. Denied.

I went through the web warranty channel. Crickets.

I called and spoke with their support staff, and got transferred to our district rep. I told him about how I've put Trek on the podium a bunch of times and want to continue. I told him how I have a team buy coming up where I can inexpensively start putting another brand up on the podium.

"No warranty. Sorry, you're not the original owner."

"No, we won't repair it either -- we don't repair broken BB shells."

"Ok, so you're telling me I can either turn this poorly built $3500 frame in for a crash replacement or throw it in the trash?"

"Correct."
yeah right. don't just make a BF account and make up some story to start some trek hate just because you're jealous of my new madone.

treks are the greatest bikes ever made. ask lance armstrong.

what kind of name is waterrockets? this guy probably hasn't raced in his life. poseur.
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Old 11-17-09, 07:00 PM
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Originally Posted by clutchy
^ you're discounting the prevalence of people trying to commit fraud.
I don't follow...

besides, if WR talks to his shop (which he did) who clearly knows who he is, and they talk Trek, and Trek still says no, it's not because of fraud, it's because they don't actually want to fix their product.
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Old 11-17-09, 07:04 PM
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Let this be a warning to anyone thinking about upgrading their frame to carbon fiber.

Someone had to say it.
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Old 11-17-09, 07:05 PM
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Not original owner and crashed frame=tough.

Not original owner and defect= Manufacturer standing behind their product.

Looks like Trek doesn't believe in that. Pretty simple really. Neuvation did it for me with their wheels.

Lets think about it this way, more good press and a happy consumer vs unhappy consumer and bad press. Hmm...

My next bike will not be a trek.

WR, looks like it's time for you to join the ranks and buy a noah.
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Old 11-17-09, 07:16 PM
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I was looking at a used Trek full carbon MTB. I was warned by one bike shop to watch out for the exact problem waterrockets is having with his Madone. I passed on the MTB.
If it were my Madone, I'd try the JB liquid weld or any other glue or RUBE type fix to keep using the frame. I hope something works out for you, that's a lot of $$$ to suck up.
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Old 11-17-09, 07:24 PM
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Originally Posted by KiddSisko
Let this be a warning to anyone thinking about upgrading their frame to carbon fiber.

Someone had to say it.
Let it be clear that since my CF frame exploded, I'm riding my 10-year-old steel Ritchey (which has won more races in the same amount of time).
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Old 11-17-09, 07:40 PM
  #33  
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Can Calfee help?
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Old 11-17-09, 08:00 PM
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You bought a used bike. Trek has a great warranty for original owners, and I will continue to buy new Treks, savings on a used bike usually doesn't offset the warranty risk. Most bikes can be purchased for some percentage off MSRP.

Sorry about your luck. You can toss your used Trek in the pile with my used Bianchi with the cracked head tube - it happens.
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Old 11-17-09, 08:05 PM
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Come on man, we've all seen your power numbers, what did you expect would happen? I'd look at a motorcycle frame as a replacement.

Seriously though, that does suck. I thought you bought the bike from a teammate/friend? Could he help you with the warranty?
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Old 11-17-09, 08:09 PM
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Originally Posted by waterrockets
Let it be clear that since my CF frame exploded, I'm riding my 10-year-old steel Ritchey (which has won more races in the same amount of time).
Steel is Real, or so they say.
Exploded? Like a Kysrium R-Sys?
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Old 11-17-09, 08:20 PM
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Originally Posted by rollin
Can Calfee help?
that's who I'd ask too.
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Old 11-17-09, 08:20 PM
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Originally Posted by GP
That sucks. I'd think about driving to Wisconsin and throwing the frame through their window.
Ha ha ha...this reminds me of the time when I was in college and they sent a bill to my father for my tuition. The bill was for...$0.01...

His plan was to tape a penny to a brick and throw it through the payment window next time he visited campus
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Old 11-17-09, 08:34 PM
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Originally Posted by BarryJo
That would never have happened if you bought a used Cervelo.
Or a Giant.
Just sayin'
Wrong. From the cervelo website:
"Every Cervélo frame comes with a limited lifetime warranty for the original owner. For full details on this warranty, please click here. Please note that frames not purchased from an authorized retailer are not covered by any warranty. For a list of authorized retailers, please check our retailer locator below."

I am fairly certain all bike company warranties are for the original owner, that just makes sense. It has nothing to do with a company not standing behind their product. Why should they replace the frame for someone who never purchased the bike from them in the first place?

WR - sorry for your tough luck, your honesty probably cost your here. I was considering a used SuperSix in the summer, spoke to my buddy at the LBS about warranty if there was a defect. he said, really you need to be the original owner but they never ask for proof of purchase.
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Old 11-17-09, 08:36 PM
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Originally Posted by WCroadie
Wrong. From the cervelo website:
"Every Cervélo frame comes with a limited lifetime warranty for the original owner. For full details on this warranty, please click here. Please note that frames not purchased from an authorized retailer are not covered by any warranty. For a list of authorized retailers, please check our retailer locator below."

I am fairly certain all bike company warranties are for the original owner, that just makes sense. It has nothing to do with a company not standing behind their product. Why should they replace the frame for someone who never purchased the bike from them in the first place?

WR - sorry for your tough luck, your honesty probably cost your here. I was considering a used SuperSix in the summer, spoke to my buddy at the LBS about warranty if there was a defect. he said, really you need to be the original owner but they never ask for proof of purchase.
The point he was making is that many companies don't enforce that part of the warranty. I've had multiple companies warranty things for me that I bought used.
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Old 11-17-09, 09:02 PM
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that really depends on the current representatives you are dealing with, and how you come off, and what story you tell.


one man's great warranty experience could be hell for the next depending on these factors.


as for the madone, i am sorry man. that is unfortunate as hell.

but this does not mean trek automatically has a BB stigma behind their name.

things go wrong all the time, in every industry, in every product, their will always be lemons, exceptions, defects, and horrible luck.

trek does some of the most extensive research and testing on their frames, arguably the most. (that last part is not a known fact however, i said ARGUABLY)

i would still trust a madone with all my riding needs.

when my bb breaks on my 2007 madone 5.0, then my beliefs and my attitude might become different
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Old 11-17-09, 09:11 PM
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Originally Posted by Flatballer
I don't follow...

besides, if WR talks to his shop (which he did) who clearly knows who he is, and they talk Trek, and Trek still says no, it's not because of fraud, it's because they don't actually want to fix their product.
this is the type of stuff you run into when you deal w/ bigger companies. They put policies and procedures in place to prevent theft/fraud etc. When they give the original purchaser a warranty and then say it's non-transferable and someone somehow gets a product warrantied that's called "overriding controls," which in accounting language is bad.

this stuff comes from much higher up and it's one of the problems that occurs w/ bigger companies. They think probably INcorrectly that preventing theft and fraud will save them more money than replacing people's frames who claim they blew up on them.

their mistake since information is so readily available and people pay attention to this stuff.
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Old 11-17-09, 09:15 PM
  #43  
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Old 11-17-09, 09:18 PM
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Originally Posted by Flatballer
The point he was making is that many companies don't enforce that part of the warranty. I've had multiple companies warranty things for me that I bought used.
Thanks for clarifying.
The Cervelo reference was made in jest.

Giant on the otherhand was excellent with their customer service. No proof of purchase was needed, even though I had the paperwork to prove I was the original owner.
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Old 11-17-09, 09:20 PM
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Originally Posted by mollusk
Nah, more like...



Give it time.
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Old 11-17-09, 09:24 PM
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Originally Posted by DScott
Nah, more like...



Give it time.
Or this?

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Old 11-17-09, 09:29 PM
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yup, i would try to contact the original owner, first off make sure he knows your not asking him for his 3500 back, but for any original reciepts, or warrenty info he has/had when he bought the bike...probably your best bet, sorry about your bike though.
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Old 11-17-09, 09:46 PM
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Originally Posted by mollusk
Or this?



Or perhaps...



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Old 11-17-09, 10:44 PM
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...


The original owner said he is not willing to help. He got the bike through a team buy, and may not even have a receipt -- probably didn't pick it up from a shop.

In the spirit of keeping Austin weird, I met with a local frame builder today (KirKlee custom carbon), and he thinks we can re-bond the BB shell for $100-$120. There is no carbon damage anywhere, so the epoxy from Trek just failed. The builder said we can beef it up a bit while we're at it.

While I'm not making a statement one way or another about the quality of Madone bottom bracket shells, I am making a statement that we have an unquestionable warranty-type failure here. Trek clearly dropped the ball with this frame, and they're getting off on a technicality.

I might paint a 1/2" thick black stripe over the Trek logo for any future win photos.
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Old 11-17-09, 10:45 PM
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Dude, you are in Austin, TX. Take it to Mellow Johnny's!!! They will take care of you.
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