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Considering a used Trek?

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Considering a used Trek?

Old 11-17-09, 10:46 PM
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hey, atleast you probably wont have to buy a new frame, good luck with the frame builder
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Old 11-17-09, 11:53 PM
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Originally Posted by waterrockets


...


The original owner said he is not willing to help. He got the bike through a team buy, and may not even have a receipt -- probably didn't pick it up from a shop.

In the spirit of keeping Austin weird, I met with a local frame builder today (KirKlee custom carbon), and he thinks we can re-bond the BB shell for $100-$120. There is no carbon damage anywhere, so the epoxy from Trek just failed. The builder said we can beef it up a bit while we're at it.

While I'm not making a statement one way or another about the quality of Madone bottom bracket shells, I am making a statement that we have an unquestionable warranty-type failure here. Trek clearly dropped the ball with this frame, and they're getting off on a technicality.

I might paint a 1/2" thick black stripe over the Trek logo for any future win photos.
That sucks like hell. I would never buy used from someone that I knew if they didn't say they'd cover atleast manufacturers defects.
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Old 11-17-09, 11:59 PM
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I can't believe that Mellow Johnny's couldn't hook you up on this.
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Old 11-18-09, 12:03 AM
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He didn't say he went to MJ's. I suggested he try and take it there. Curious to see how that works.
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Old 11-18-09, 01:18 AM
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That Trek would squirrell out on something that is clearly a manufacturing defect is pathetic. A crash or abuse is one thing, but this is clearly something that went wrong with either the mixing or application of the epoxy in the shell.

This only means tha average person owning a Trek will get the same type, or worse, treatment. If the Trek rep in WR's area follows racing at all he knows who WR is. If he didn't care about standing behind the frame for him, the average guy has no chance.

Consider this another check mark in the column of reasons I went Boutique rather than assimilate to the Borg/Trek.
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Old 11-18-09, 02:00 AM
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"so the epoxy from Trek just failed"

So you're complaining that your 3 year old bike that was glued together with epoxy fell apart. So it goes...
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Old 11-18-09, 02:24 AM
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Still a valid thread nooby pants.
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Old 11-18-09, 02:33 AM
  #58  
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Originally Posted by plasticmaam12
OP, You suck as a troll.
That's actually a compliment. I like that.
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Old 11-18-09, 03:05 AM
  #59  
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Originally Posted by plasticmaam12
Credibility of the OP is diminished.
Yes, but...

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Old 11-18-09, 04:04 AM
  #60  
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Originally Posted by crx7
"so the epoxy from Trek just failed"

So you're complaining that your 3 year old bike that was glued together with epoxy fell apart. So it goes...
thanks you for your clueless post.
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Old 11-18-09, 04:09 AM
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Originally Posted by BarryJo
Thanks for clarifying.
The Cervelo reference was made in jest.

Giant on the otherhand was excellent with their customer service. No proof of purchase was needed, even though I had the paperwork to prove I was the original owner.
+2

for the number of Giant frames I cracked that were both replaced no questions, no proof of purchase.
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Old 11-18-09, 04:13 AM
  #62  
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Originally Posted by waterrockets
*snip*

I might paint a 1/2" thick black stripe over the Trek logo for any future win photos.
I'm sure they'll be devastated in Waterloo.

Hope the local builder can fix it for you.
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Old 11-18-09, 04:13 AM
  #63  
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I've seen Giant replace frames. They replaced one of mine. They had bearing issues in the headsets of the 2009 SL frames and they replaced though as well. They also did a voluntary fork recall.
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Old 11-18-09, 04:15 AM
  #64  
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Originally Posted by Jay-W
+2

for the number of Giant frames I cracked that were both replaced no questions, no proof of purchase.
So good warranty, dodgy frames?

()
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Old 11-18-09, 04:17 AM
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Originally Posted by rollin
So good warranty, dodgy frames?

()
haha yeah, thinking the same thing.
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Old 11-18-09, 04:39 AM
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Originally Posted by rollin
So good warranty, dodgy frames?

()


at the time I have to agree.
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Old 11-18-09, 06:56 AM
  #67  
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Originally Posted by BarryJo
Cervelo and Giant stand behind their bikes.
Even if you're not the original owner.
I can vouch for Giant. I had an Advanced SL that had one of the cable stays pop off, I was not the original owner, they warrantied the frame.
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Old 11-18-09, 07:09 AM
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Originally Posted by rollin
So good warranty, dodgy frames?

()
I think its more that they produce such a volume of frames, replacing the odd broken one doesn't matter to them. Keep in mind, they OEM for a lot of other companies.
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Old 11-18-09, 07:30 AM
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Originally Posted by wirelessness
He didn't say he went to MJ's. I suggested he try and take it there. Curious to see how that works.
lance fixes everything
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Old 11-18-09, 07:43 AM
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Originally Posted by rollin
So good warranty, dodgy frames?

()
Originally Posted by kergin
I think its more that they produce such a volume of frames, replacing the odd broken one doesn't matter to them. Keep in mind, they OEM for a lot of other companies.
i never realized that trek was a boutique brand.
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Old 11-18-09, 08:09 AM
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I spoke with the Trek warranty rep at MJ's, and he said there was no difference from going through them vs. BSS. I spoke with the regional rep on the phone. He knew the team of the original owner (Lance's friend College's team: Team Six). He had plenty of context and told me to go pound sand.

The point is that they don't care that they screwed up.
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Old 11-18-09, 08:22 AM
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Originally Posted by waterrockets
I spoke with the Trek warranty rep at MJ's, and he said there was no difference from going through them vs. BSS. I spoke with the regional rep on the phone. He knew the team of the original owner (Lance's friend College's team: Team Six). He had plenty of context and told me to go pound sand.

The point is that they don't care that they screwed up.
It's the burnt orange paint. It can't even get love in ATX

Seriously though, it was one of the team frames from JK's team and the Rep still dumped it? I knew it was a former team frame, I just didn't put the color scheme together with which team for some weird reason.
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Old 11-18-09, 08:27 AM
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Originally Posted by txvintage
That Trek would squirrell out on something that is clearly a manufacturing defect is pathetic. A crash or abuse is one thing, but this is clearly something that went wrong with either the mixing or application of the epoxy in the shell.

This only means tha average person owning a Trek will get the same type, or worse, treatment. If the Trek rep in WR's area follows racing at all he knows who WR is. If he didn't care about standing behind the frame for him, the average guy has no chance.

Consider this another check mark in the column of reasons I went Boutique rather than assimilate to the Borg/Trek.
Nope it means that the average person who is not the original owner could get the same or worse treatment.

Originally Posted by BarryJo
Thanks for clarifying.
The Cervelo reference was made in jest.

Giant on the otherhand was excellent with their customer service. No proof of purchase was needed, even though I had the paperwork to prove I was the original owner.
OK, and 5 years ago I had the same experience with trek, my 5200 cracked by the seat collar, I took it to the shop who called Trek and I had a new frame in 3 days, no questions asked, no paperwork provided.

This year my teammate had the same experience as I with his 2007 madone, got it warrantied with no questions asked.

Another teammate also had the same experience with his giant. I am not saying that trek is better or worse with their warranties. I feel in WR's situation, the local rep knows about the frame and how WR acquired it. For some reason he is being an a$$hat about it. I do feel he should warranty the frame, he is just getting off on a technicality. But rules are rules and are in place for a reason. Some people follow to a T, and some make exceptions. My local Trek rep is a great guy, I would like to think he would make an exception.
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Old 11-18-09, 08:33 AM
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Originally Posted by txvintage
That Trek would squirrell out on something that is clearly a manufacturing defect is pathetic. A crash or abuse is one thing, but this is clearly something that went wrong with either the mixing or application of the epoxy in the shell.

This only means tha average person owning a Trek will get the same type, or worse, treatment. If the Trek rep in WR's area follows racing at all he knows who WR is. If he didn't care about standing behind the frame for him, the average guy has no chance.

Consider this another check mark in the column of reasons I went Boutique rather than assimilate to the Borg/Trek.
A guarantee is a contract between the buyer and the seller. Trek owed the OP nothing, they have no relationship. A guarantee is also a marketing tool to help the dealer sell bikes; again, no relationship there. You buy a used frame, you gotta know you don't get no warranty; no harm in asking, but recognize anything you get as a gift.

So it's fair to bash Trek for what appears to be a defect that happens in one out of however many frames, and it's fair to bash Trek for not being very interested in why the frame failed... but it's unfair to bash Trek for not just giving this guy a new frame.
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Old 11-18-09, 09:04 AM
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In the automotive business (Chevrolet) we have what we call "good will" warranty. If a customer has a problem but is out of warranty by time or mileage, or both, we can, at the discretion of the manager, do the repair under warranty and it will be paid by GM. This is just good business practice.
In an extreme case it may require approval by a GM representitive, but still, if it's an obvious flaw, step up Trek.
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