Thanks Cateye for the great customer service
12-21-09, 01:31 PM
#1
Senior Member
Thread Starter
Join Date: Apr 2008
Posts: 2,454
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times
in
1 Post
Thanks Cateye for the great customer service
I remember someone else posted about how great Cateye's customer service was about a month ago... I've had a cycle computer that has just been sitting around because one of the sensors wasn't working. After reading the thread I decided to contact Cateye. Within two hours I received a reply and was asked for my address. The part was shipped out the same day and I just got it. I didn't even have to pay shipping or anything!
Last edited by ptle; 12-21-09 at 03:22 PM.
12-21-09, 01:33 PM
#2
Lost
that sounds great. I just bought myself a cateye tail light which i'm hoping goes the long haul, this is good to hear.
12-21-09, 01:40 PM
#3
Making a kilometer blurry
Yep, I received my replacement tail light last week. Couldn't be happier about CatEye.
12-21-09, 01:43 PM
#5
Lost
hey WR: were you the original owner of that tail light
edit: khat totally beat me to it.
edit: khat totally beat me to it.
12-21-09, 01:46 PM
#8
FBoD Member at Large
Join Date: Aug 2008
Location: Woodbury, MN
Posts: 6,246
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
Likes: 0
Liked 7 Times
in
7 Posts
EDIT: I hope WR realizes that he's going to have to put up with this stuff at least 'till 2010...maybe we'll let him off the hook as a New Year's resolution.
12-21-09, 01:54 PM
#10
Making a kilometer blurry
FWIW: They didn't ask for proof of ownership or purchase
12-21-09, 02:40 PM
#12
Senior Member
Join Date: Aug 2007
Location: Lactate Threshold
Posts: 584
Bikes: Orbea
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I remember someone else posted about how great Cateye's customer service was about a month ago... I've had a cycle computer that has just been sitting around because one of the sensors wasn't working. After reading the thread I decided to contact Cateye. Within two hours I received a reply ans was asked for my address. The part was shipped out the same day and I just got it. I didn't even have to pay shipping or anything!
12-21-09, 08:54 PM
#13
Senior Member
Join Date: Jun 2005
Posts: 4,201
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Did do ask them by any chance how to replace the Astrale battery without losing the odo; so you don't have to run 12 magnets for a few months to get back?
__________________
12-21-09, 09:11 PM
#14
Senior Member
Join Date: Jun 2009
Location: Mechanicsville,MD.
Posts: 106
Bikes: Scott speedster S50 components w/ a cr1 pro frame, Dimondback
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
12-22-09, 12:46 AM
#15
Hills hurt.. Couches kill
Join Date: Jun 2008
Location: Brazil, IN
Posts: 3,370
Bikes: 1991 Specialized Sirrus Triple, 2010 Trek Madone 6.5 Project One, 2012 Cannondale Caad10, 2013 Trek Crockett
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
12-22-09, 07:04 AM
#17
Senior Member
Join Date: Dec 2005
Location: Southeast USA
Posts: 2,130
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
I remember someone else posted about how great Cateye's customer service was about a month ago... I've had a cycle computer that has just been sitting around because one of the sensors wasn't working. After reading the thread I decided to contact Cateye. Within two hours I received a reply and was asked for my address. The part was shipped out the same day and I just got it. I didn't even have to pay shipping or anything!
Thread
Thread Starter
Forum
Replies
Last Post
flanso
Manufacturer, Retailer, Survey and Consumer Feedback
1
02-07-14 12:54 AM
flanso
Electronics, Lighting, & Gadgets
0
09-13-10 03:52 PM
kmcrawford111
Electronics, Lighting, & Gadgets
2
08-03-10 01:25 PM
