Great customer service from Trek.

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12-22-09, 01:38 AM

RacerOne

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Great customer service from Trek.

I wanted to get my hands on a 2010 Madone catalog, LBS said they didn't have any (even though I could see them behind the counter). Requested one off the Trek website of Friday, came in the mail on Monday. However there was a tear through the picture of the bottom bracket on page 9.

12-22-09, 01:45 AM

enjoi07

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hope you have a warranty.

12-22-09, 03:02 AM

YOJiMBO20

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Quote:

Originally Posted by enjoi07

hope you have a warranty.

He's the first owner, so I'm sure he will.

When he buys the bike and his buddy gets the catalog, though...

12-22-09, 05:32 AM

roadwarrior

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Quote:

Originally Posted by RacerOne

A sense of humor is pretty necessary these days.

12-22-09, 08:03 AM

waterrockets

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Man, they're shipping them broken now? What's the world coming to?

12-22-09, 08:36 AM

khatfull

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Yeah, but does he have a receipt and did he register the catalog with Trek?

12-22-09, 09:48 AM

urbanknight

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Good thing you didn't get the catalog secondhand.

Quote:

Originally Posted by RacerOne

However there was a tear through the picture of the bottom bracket on page 9.

It's like finding a crease in the centerfold, isn't it?

__________________
It's like riding a bicycle

12-22-09, 10:30 AM

BikeWise1

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Quote:

Originally Posted by urbanknight

It's like finding a crease in the centerfold, isn't it?

At least they did away with staples.

12-22-09, 11:20 AM

Spreggy

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Quote:

Originally Posted by BikeWise1

At least they did away with staples.

Really? That sucks, I loved that store.

12-22-09, 12:34 PM

#10

BikeWise1

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Quote:

Originally Posted by Spreggy

Really? That sucks, I loved that store.

That's not what I meant.

12-22-09, 02:28 PM

#11

gettingold

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Try the Fuji catalog. I'm sure you can probably find one on Bikes Direct website.

Last edited by gettingold; 12-22-09 at 02:31 PM. Reason: plausible deniability

12-22-09, 04:30 PM

#12

bretthammy

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Quote:

Originally Posted by RacerOne

However there was a tear through the picture of the bottom bracket on page 9.

At least they advertise their product accurately. When your BB breaks that way they can say that it isn't a defect and you should have looked closer at page 9.