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Things you've send back on warranty

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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Things you've send back on warranty

Old 12-22-09, 04:26 PM
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Things you've send back on warranty

1) Got a tear in my gatorskins and conti warrantied them.
2) Loose water bottle hole screws in my CAAD9

Yours?

Last edited by bismillah; 12-22-09 at 04:30 PM. Reason: &#(&$* SENT
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Old 12-22-09, 04:28 PM
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Cracked Hub.
Cracked frame.
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Old 12-22-09, 04:31 PM
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Cracked frame (before it was even built at the shop.. I blame UPS)
Crank bros pedals
sigma computer
Specialized shoes
specialized hat
wtb seat
Avid brake

All resolved.

Everything I buy has flaws. Not even kidding.
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Originally Posted by rjones28
Are they talking about spectators feeding the cyclists? You know, like don't feed the bears?
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Old 12-22-09, 04:32 PM
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So far, just a Lynskey frame.
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Old 12-22-09, 04:33 PM
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A car, repurchased by the manufacturer after I started citing the provisions of my state's Lemon Law to them in detail.
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Old 12-22-09, 05:21 PM
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A couple of sets of bontrager wheels
A seat post
a wtb saddle
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Old 12-22-09, 05:30 PM
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Originally Posted by BengeBoy
A car, repurchased by the manufacturer after I started citing the provisions of my state's Lemon Law to them in detail.
My wife had to sue toyota b/c we had a brand new crap car that they wouldn't take back.
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Old 12-22-09, 05:59 PM
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My brother wrapped a royalex canoe around a rock in some rapids. Once we pulled it out, I noticed that some of the gunwale rivets missed the hull material. We-no-nah paid to get the boat fixed.



I had an expensive jacket start to delaminate after about 10 years. The company that made it (Dana Design) no longer exists. Fortunately, the company that bought them also recently bought Marmot. After some discussion, including whether my jacket could possibly exist, Marmot agreed to warranty it "like one of their own". They sent me a brand new jacket AND issued (nearly) sufficient credit to get a bivy sack. Marmot rocks.

I sent back a Sierra Designs sleeping bag because of a faulty attachment of a drawstring. They fixed it without incident, but the shipping charge was high enough that I should have simply done it myself.
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Old 12-22-09, 06:03 PM
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Originally Posted by Taintkick
My wife.
Fixed
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Old 12-22-09, 06:37 PM
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So far, just a pair of 2007 Specialized S-Works road shoes. The Boa dial got messed up, and there were no replacements. The shop (awesome, by the way) gave me a new pair of 2009's with a new style of Boa dial.
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Old 12-22-09, 06:55 PM
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Giant TCR frame where the rear cable stay broke from the frame.
All in all a painless experience.
And no proof of being the original owner needed, even though I was.
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Old 12-22-09, 07:02 PM
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Haven't warrantied any bike parts, per se, but have warrantied quite a few Specialized RBX Knickers that kept on chafing. Found out after the 2nd warrantied pair it was my saddle bag -.-;;
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Old 12-22-09, 07:14 PM
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Maybe not warranty per say, but proves a point with companies concerned with customer satisfaction (and how far some people will go to take advantage of a company's good will); I work with this woman who actually sends her kids used LL Bean clothes back for replacements when they outgrow them. Two boys, she uses the older one's clothes to get her younger son brand new handmedowns.
I felt guilty when I called to tell them I wore a hole in my Maine Hunting Boot liners and they sent me a brand new pair (of liners) free of charge.
LL Bean customer service
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Old 12-22-09, 07:14 PM
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LL Bean is on the other end of the spectrum from Trek.
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Old 12-22-09, 07:17 PM
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I ordered a winter "wool" jersey from Performance. It was so thin you could read the newspaper through it, the stitching in the neck and sleeves started coming out, it was crap. It was also only about 20% wool, and some kinda cheap **** anyways. Sent it back for a full refund. Performance is great like that!!
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Old 12-22-09, 08:17 PM
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Not a trek madone
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Old 12-22-09, 08:43 PM
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Shimano wheels that had several nipples pulling through the rim. I trained / raced on a demo wheel for about a month while my shop took care of the warranty through Shimano.

Bontrager pump. Shop handed me one from the shelf and took care of the warranty through Trek.

Easy Peasy.
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Old 12-22-09, 08:47 PM
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I'll add my carbon specialized shoes to the list as of tonight. I was just changing off the cleats and all the threaded bits are loose.. hopefully they'll help me.
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Originally Posted by rjones28
Are they talking about spectators feeding the cyclists? You know, like don't feed the bears?
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Old 12-22-09, 08:52 PM
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dura ace 7800 levers, right shifter got jammed and wouldn't shift
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Old 12-22-09, 08:54 PM
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Multiple GM (General Motors) products. Niterider Tri-newt. Niterider warranty service was better than GM.
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Old 12-22-09, 09:16 PM
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Originally Posted by mzeffex
I'll add my carbon specialized shoes to the list as of tonight. I was just changing off the cleats and all the threaded bits are loose.. hopefully they'll help me.
More details please.... I had a similar problem when trying to swap cleats on my Specialized carbon shoes as well.
LBS did a quick fix, never thought it might be a mfg defect.
thanks
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Old 12-22-09, 09:21 PM
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Originally Posted by bismillah
Not a trek madone
Not a trek madone for me either.

Two Bonty wheels.
That's about it. But yeah, definitely did not need to warranty a Trek Madone...
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Old 12-22-09, 09:38 PM
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Originally Posted by BarryJo
More details please.... I had a similar problem when trying to swap cleats on my Specialized carbon shoes as well.
LBS did a quick fix, never thought it might be a mfg defect.
thanks
Specialized comp road 2009 I got in august. All of the.. I don't know.. the metal parts with the threads in the carbon.. Helicoil kinda things.. are loose.
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Originally Posted by rjones28
Are they talking about spectators feeding the cyclists? You know, like don't feed the bears?
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Old 12-23-09, 01:40 AM
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- Mavic Avenir road shoes.

I overtightened one of the cleat bolts and stripped out the threads in the sole of my left shoe. I'm nearly certain it was my own fault, as opposed to a mfg. defect. Nonetheless, the LBS from which I purchased the shoes (Bike Pedalers, Lincoln Ne) talked with their Mavic guy, and I now have a new pair of Avenir's waiting in my closet, while I continue to use my damaged yet still functional pair on the rollers.

Sweet deal. Thank you Mavic, and thank you LBS. Now where's an old lady so I can help her across the street?
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Old 12-23-09, 02:54 AM
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Its funny, but this thread has got me thinking.. I don't believe I have ever sent anything back on warranty.
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