Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Major BMC problem - Questions about warranty

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Major BMC problem - Questions about warranty

Old 04-25-10, 02:57 PM
  #1  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Major BMC problem - Questions about warranty

So about 50 miles into a 65 mile ride, I was headed into a hill, shifted into my small chainring and my front derailleur comes dislodged from my frame. After stopping, I see that the whole front hanger has pulled away from the frame (see pics), and is just dangling there by one screw... This bike is about 2 months old, with 5-600 miles on it, no reason for something like this to happen. So what do I do? It is still fully covered by a warranty, so that will not be a problem, but what is the actual process? Am I responsible for stripping the bike and sending them the frame, and then re-building it when the new frame arrives? I got this mail order from Competitive Cyclist...

Also, has anyone heard of this happening before? to BMC's or otherwise..
Attached Images
File Type: jpg
P1010837..jpg (97.0 KB, 775 views)
File Type: jpg
P1010836..jpg (87.9 KB, 774 views)
File Type: jpg
P1010838..jpg (88.3 KB, 643 views)
matthewayres is offline  
Old 04-25-10, 03:04 PM
  #2  
TrueBeliever
bs
 
Join Date: Jan 2008
Posts: 43

Bikes: all of them

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
It looks like there never was a bottom screw
TrueBeliever is offline  
Old 04-25-10, 03:08 PM
  #3  
nitropowered
Senior Member
 
Join Date: Dec 2004
Location: Athens, Ohio
Posts: 5,104

Bikes: Custom Custom Custom

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
go find a new counter sunk m4 and put it back together
nitropowered is offline  
Old 04-25-10, 03:13 PM
  #4  
asmallsol
Cat3.*....Cat2
 
asmallsol's Avatar
 
Join Date: May 2006
Location: Livonia, MI
Posts: 2,171

Bikes: A lot.

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
call up compeditive cyclist and see what they say. They have good service from what i've heard.
asmallsol is offline  
Old 04-25-10, 03:17 PM
  #5  
800over
Big Mac and No hills.
 
800over's Avatar
 
Join Date: Oct 2007
Location: Ontario
Posts: 245

Bikes: Trek 1500, Raleigh Tarantula

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I'll never understand why people think the best place for advice is here (at least for something like warranty on a new bike).....why wouldn't you contact the place you bought it first? If there anything like the places around me they'll take good care of you.

*reason number 392 to deal with B&M when you can.

Last edited by 800over; 04-25-10 at 03:21 PM.
800over is offline  
Old 04-25-10, 03:45 PM
  #6  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
okay... there was a bottom screw, i have it in my jersey pocket. Why would i try and fix a $700+ frame that is still under warranty by myself? (besides, the paint is all f'd up in that area as well because of this pulling off)... and lastly I come here because it is sunday, so CC is closed, and I wanted to get some info on if this happens alot, and if I have to go through CC or BMC. I have emailed them as well, but just thought I would ask to see if there is some thing I should say to them, someone in particular I should talk to, or if I should just go straight to BMC (who is no longer distributed by QBP as of a few weeks ago, so i would need some advice in figuring that out as well if someone knew something about it...) Jeez folks, sorry I asked.
matthewayres is offline  
Old 04-25-10, 03:48 PM
  #7  
CyciumX
Gimme back my gears!
 
Join Date: Sep 2009
Location: San Jose
Posts: 1,327

Bikes: Cannondale Caad9-5 2009, Scattante XLR TT 2009, Trek Y-Foil 77 1998

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
[strike]Yeah.. I'll second the opinion that there newver was a second screw. There is paint visible and they would not paint the hanger just chill'n there before everything was attached. Human error. Get a new frame or have this one completely rebuilt on someone else's dime for sake of safety... OR... [/strike]if everything is fine then HTFU and buy the screw thats needed since sooner or later stuff is just gonna happen and if it can be fixed for cheap then count yer blessins and move on.

That sucks though.

Last edited by CyciumX; 04-25-10 at 03:51 PM. Reason: new info presented
CyciumX is offline  
Old 04-25-10, 03:53 PM
  #8  
CyciumX
Gimme back my gears!
 
Join Date: Sep 2009
Location: San Jose
Posts: 1,327

Bikes: Cannondale Caad9-5 2009, Scattante XLR TT 2009, Trek Y-Foil 77 1998

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Convert to 10 speed
CyciumX is offline  
Old 04-25-10, 03:59 PM
  #9  
ultraman6970
Senior Member
 
Join Date: Dec 2005
Posts: 7,859
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Darn man... 1st the seat problem if i remember right and now this? Well the good thing is that fix it wont be a problem the bad part is that it could happen to any of us also. I would email them both, the US rep is a pretty nice guy probably he will tell you what to do or something? He always answer emails and stuff. Phone him maybe?
ultraman6970 is offline  
Old 04-25-10, 04:20 PM
  #10  
Caad 8
Cat-5-O-Meter: Training
 
Caad 8's Avatar
 
Join Date: Sep 2009
Location: California
Posts: 891

Bikes: Cannondale Caad 8

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by asmallsol View Post
call up competitive cyclist and see what they say. They have good service from what i've heard.
DO THIS. Its not rocket science.
Caad 8 is offline  
Old 04-25-10, 05:09 PM
  #11  
nitropowered
Senior Member
 
Join Date: Dec 2004
Location: Athens, Ohio
Posts: 5,104

Bikes: Custom Custom Custom

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If it is an easy fix, why not just do it yourself? Save everyone time and money.

You would most likely have to strip the frame, pack and ship it, Competitive Cyclist or BMC will take a look at it, probably essentially do exactly what you would do at home (screw it back in), repack the frame and ship it to you. Then you have to build the bike again. You'll be out of a bike for a week or two
nitropowered is offline  
Old 04-25-10, 05:19 PM
  #12  
AEO
Senior Member
 
AEO's Avatar
 
Join Date: Jun 2007
Location: A Coffin Called Earth. or Toronto, ON
Posts: 12,258

Bikes: Bianchi, Miyata, Dahon, Rossin

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
what if the threads are stripped?

ok, well, there is the pop rivet for that, but it's harder to remove once it's in there.
__________________
Food for thought: if you aren't dead by 2050, you and your entire family will be within a few years from starvation. Now that is a cruel gift to leave for your offspring. ;)
http://sanfrancisco.ibtimes.com/arti...ger-photos.htm
AEO is offline  
Old 04-25-10, 05:21 PM
  #13  
nitropowered
Senior Member
 
Join Date: Dec 2004
Location: Athens, Ohio
Posts: 5,104

Bikes: Custom Custom Custom

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I said if it is an easy fix.

If the threads are stripped, then its not an easy fix (it is but most people don't have the tools)
nitropowered is offline  
Old 04-25-10, 05:32 PM
  #14  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by nitropowered View Post
If it is an easy fix, why not just do it yourself? Save everyone time and money.
its kind of a matter of principal to me that I dont have to do relatively major fixes on a 6 week old frame... that just doesnt make sense to me. It also took off some paint around the braze-on, so it will look like crap. and what if I want to sell this later, a DIY fix would take a few hundred off the price minimum.
matthewayres is offline  
Old 04-25-10, 05:36 PM
  #15  
CyciumX
Gimme back my gears!
 
Join Date: Sep 2009
Location: San Jose
Posts: 1,327

Bikes: Cannondale Caad9-5 2009, Scattante XLR TT 2009, Trek Y-Foil 77 1998

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
the bike is worth half of what you paid the second you opened the box.

Your question - what should you do? The official answer - wait until tomorrow and see what CC will do for you.

Thread closed.
CyciumX is offline  
Old 04-25-10, 05:36 PM
  #16  
ultraman6970
Senior Member
 
Join Date: Dec 2005
Posts: 7,859
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Well find out if the threads are still there is the easy part, probably he can even screw a tiny bit of the remanent bolt in there. If threads are still there i would f.. it and do it my self, just in case the Bottle bolt is an M4 right?

I'm sure he will call everywhere tomorrow, hope the guys gave him a good solution, hope it is the 2010 frame or maybe he can pay the difference for the upper line of frames???

Good luck anyways dude
ultraman6970 is offline  
Old 04-25-10, 09:06 PM
  #17  
kraftwerk 
my nice bike is at home
 
kraftwerk's Avatar
 
Join Date: Feb 2006
Location: Brooklyn, NY USA
Posts: 800

Bikes: 2011 BMC Race Machine / Trek 2300 / 90's Merlin/ 70's Raleigh 20/ Ti-'swift' folder

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 29 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Buy some thread locking compound. 'Loc-tite' is a popular brand. Then put new screw in (first check that interior threads are healthy ) Then forget about it, go for a ride and when someone asks you how you like your BMC, you can say "It Sux!"
kraftwerk is offline  
Old 04-25-10, 09:31 PM
  #18  
roadiejorge 
stole your bike
 
roadiejorge's Avatar
 
Join Date: Jan 2008
Location: North Bergen, NJ
Posts: 6,902

Bikes: Orbea Orca, Ridley Compact

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 4177 Post(s)
Liked 0 Times in 0 Posts
Originally Posted by matthewayres View Post
its kind of a matter of principal to me that I dont have to do relatively major fixes on a 6 week old frame... that just doesnt make sense to me. It also took off some paint around the braze-on, so it will look like crap. and what if I want to sell this later, a DIY fix would take a few hundred off the price minimum.
I agree, it's just a matter of wanting to deal with the process of shipping it back to them and the added work that it entails; I'd probably look to do it myself and if it's beyond what I can do then I'd send it back. Either way call CC and see what they're willing to do and accept charges for then assess what's best.
__________________
I like pie

Last edited by roadiejorge; 04-26-10 at 10:40 AM.
roadiejorge is offline  
Old 04-25-10, 09:31 PM
  #19  
ScrubJ
Senior Member
 
Join Date: Apr 2006
Location: Vero Beach FL
Posts: 1,102
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Another reason I deal with my LBS. Should I have a problem under warranty, they get to deal with it.
ScrubJ is offline  
Old 04-26-10, 08:49 AM
  #20  
matthewayres
just a guy who rides bike
Thread Starter
 
Join Date: Apr 2004
Posts: 92
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by ScrubJ View Post
Another reason I deal with my LBS. Should I have a problem under warranty, they get to deal with it.
No BMC dealers in Minnesota... Or i would have.
matthewayres is offline  
Old 04-26-10, 08:53 AM
  #21  
kayakdiver
ah.... sure.
 
kayakdiver's Avatar
 
Join Date: Mar 2008
Location: Whidbey Island WA
Posts: 4,107

Bikes: Specialized.... schwinn..... enough to fill my needs..

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
So this wasn't mechanical to begin with? Possible the FD hit the chainring? Just curious if that's the case and if so.... It's not a BMC problem. Might be a CC problem?
kayakdiver is offline  
Old 04-26-10, 08:56 AM
  #22  
ultraman6970
Senior Member
 
Join Date: Dec 2005
Posts: 7,859
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
did u call already
ultraman6970 is offline  
Old 04-26-10, 08:57 AM
  #23  
RT
The Weird Beard
 
RT's Avatar
 
Join Date: May 2005
Location: COS
Posts: 8,554
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
When you pay that much for a bike and you are in warranty, USE THE WARRANTY. Do not try and fix this yourself, it is why warranties exist.
RT is offline  
Old 04-26-10, 08:58 AM
  #24  
midgetmaestro 
Senior Member
 
midgetmaestro's Avatar
 
Join Date: Jul 2009
Location: Columbus, Ohio
Posts: 3,362

Bikes: Cervelo Soloist

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Toddorado View Post
When you pay that much for a bike and you are in warranty, USE THE WARRANTY. Do not try and fix this yourself, it is why warranties exist.
+1
__________________
SocialCyclists Forum
midgetmaestro is offline  
Old 04-26-10, 10:36 AM
  #25  
lpolliard
'09 Synapse Carbon 3
 
lpolliard's Avatar
 
Join Date: Aug 2009
Location: Mission Viejo, CA
Posts: 727

Bikes: '09 Synapse Carbon 3, R5000, R2000

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Are we talking stripped screw or not? Very obvious what to do if it is not.
lpolliard is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.