Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Why I wold not buy from Bikes Direct

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Why I wold not buy from Bikes Direct

Old 07-30-10, 06:46 PM
  #1  
Senior Member
Thread Starter
 
OhioBuckeye's Avatar
 
Join Date: Jun 2010
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Why I wold not buy from Bikes Direct

First off this is just my experience. I'm not saying it's for everyone else.

I purchased a Trek 1.2 recently and I've loved every minute of riding this bike. After doing some hill rides I was thinking that dropping weight to a better bike next year might be something worth looking at. I looked at Bike Direct bikes and they do have great deals.

But recently my Trek LBS has been so so awesome that I wouldn't consider purchasing a bike from any other store. As long as they keep treating me like they have been they have a customer for life. It's strange because it's a real good positive synergy. They get my business and my rides are more successful due to their help.

They've repeatedly done checks/tuning/adjustments for no charge. This is so rare in our commercial world that it trips me out to no end. So therefore they've won a customer. Hopefully it continues in the future.

With all that said I've actually nixed the idea of even purchasing a new bike. As a matter of fact I purchased the 5 year Red Shield Trek Warranty. I've been doing at least a century a week plus multiple night group rides. So I'm adding miles with a quickness. I'm thinking over 5 years I should get value from the warranty.

I've also given up on the need for reduced weight. As a matter of fact I've realized my goals are fitness, friendships and being outdoors. So the fact is I should be thinking about adding a 5 lb weight to the bike, not paying thousands for a more fragile 5lb lighter bike. So thankfully I've wisened up to all that.

Peace

OB
OhioBuckeye is offline  
Old 07-30-10, 06:57 PM
  #2  
Senior Member
 
Terex's Avatar
 
Join Date: Jan 2005
Location: 7600' Northern New Mexico
Posts: 3,684

Bikes: Specialized 6Fattie, Parlee Z5, Scott Addict

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 36 Post(s)
Liked 43 Times in 27 Posts
Cool. I'm going to add 5 lbs. to all of my bikes too. One of them is a Trek - I may add 10 lbs. to that sucker. Sweet... Maybe I'll add some weight to myself too. Thankfully I've wisened up to all that.
Terex is offline  
Old 07-30-10, 07:08 PM
  #3  
Senior Member
Thread Starter
 
OhioBuckeye's Avatar
 
Join Date: Jun 2010
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Terex
Cool. I'm going to add 5 lbs. to all of my bikes too. One of them is a Trek - I may add 10 lbs. to that sucker. Sweet... Maybe I'll add some weight to myself too. Thankfully I've wisened up to all that.
Oh so I see you must of spent the thousands......it's ok......
OhioBuckeye is offline  
Old 07-30-10, 07:12 PM
  #4  
Senior Member
 
adgmobile's Avatar
 
Join Date: Jul 2010
Location: mobile al
Posts: 83

Bikes: old ten speed

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Sounds like a good bike shop. however I am planning on getting a Bikes Direct bike soon, the Windsor Tourist to be exact, as an upgrade from my old ten speed for commuting. From all i have read they are all around great deals.
adgmobile is offline  
Old 07-30-10, 07:14 PM
  #5  
Senior Member
 
Terex's Avatar
 
Join Date: Jan 2005
Location: 7600' Northern New Mexico
Posts: 3,684

Bikes: Specialized 6Fattie, Parlee Z5, Scott Addict

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 36 Post(s)
Liked 43 Times in 27 Posts
Originally Posted by OhioBuckeye
Oh so I see you must of spent the thousands......it's ok......
Gosh, no. I'm just talking about walking around weight. From your post, I figure I'm waaaay to light.
Terex is offline  
Old 07-30-10, 07:17 PM
  #6  
Peloton Shelter Dog
 
patentcad's Avatar
 
Join Date: Nov 2005
Location: Chester, NY
Posts: 90,508

Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB

Mentioned: 74 Post(s)
Tagged: 2 Thread(s)
Quoted: 1142 Post(s)
Liked 28 Times in 22 Posts
Hey, if you have one bike, then yes indeed, get it from the LBS.

I have five. One came from BD. It was a very positive experience. But my main road bikes are from the local bike shop.
patentcad is offline  
Old 07-30-10, 07:21 PM
  #7  
Senior Member
 
Atol's Avatar
 
Join Date: Jun 2009
Location: Las Vegas, NV
Posts: 639

Bikes: CAAD9-6

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
For people that can work on their own bikes, the added cost of a bike shop isn't necessary. Bike maintenance is something most people can do with just a few tools.
Atol is offline  
Old 07-30-10, 07:22 PM
  #8  
RT
The Weird Beard
 
RT's Avatar
 
Join Date: May 2005
Location: COS
Posts: 8,554
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
One could contrast this thread with the other BD threads, but even moreso, the current thread about the guy with the nightmare of a Trek experience. It does not appear to be an LBS issue, but a Trek issue. With service as described in the Trek thread, one may as well go BD.

Pcad, agreed on the 'one bike go local' sentiment.

Full disclosure: I am shopping two LBS's as well as BD, and the prices at the LBS are coming closer and closer as of recent. It's just a matter of how important concealed cabling is to me (Tiagra vs. 105 [5600/5700] vs. Ultegra vs. SRAM).
RT is offline  
Old 07-30-10, 07:27 PM
  #9  
Senior Member
 
Join Date: Jul 2010
Posts: 14,723

Bikes: Cervélo S2

Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 41 Post(s)
Liked 21 Times in 11 Posts
I bought mine from a brick and mortar BD store. Received the great service you talk about.

Shouldn't this thread really be, "Why I wold not buy anywhere besides my Trek store"?

Last edited by Velo Gator; 07-30-10 at 07:51 PM.
Velo Gator is offline  
Old 07-30-10, 07:31 PM
  #10  
Throw the stick!!!!
 
LowCel's Avatar
 
Join Date: Apr 2003
Location: Charleston, WV
Posts: 18,150

Bikes: GMC Denali

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 176 Post(s)
Liked 92 Times in 31 Posts
Originally Posted by ijen0311
I bought mine from a brick and mortar BD store. Received the great service you talk about.

Shouldn't this thread rally be, "Why I wold not buy anywhere besides my Trek store"?
Just noticed the date of your é's arival, thought you were getting it today. Something happen?
__________________
I may be fat but I'm slow enough to make up for it.
LowCel is offline  
Old 07-30-10, 07:35 PM
  #11  
Senior Member
 
Join Date: Jul 2010
Posts: 14,723

Bikes: Cervélo S2

Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 41 Post(s)
Liked 21 Times in 11 Posts
Originally Posted by LowCel
Just noticed the date of your é's arival, thought you were getting it today. Something happen?
According to the LBS: "The Cervélo rep said he ordered it on Monday but only ordered it yesterday!" One of them lies.
Velo Gator is offline  
Old 07-30-10, 07:36 PM
  #12  
Senior Member
 
FlatSix911's Avatar
 
Join Date: Jun 2009
Location: Los Altos, CA
Posts: 1,775
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 70 Post(s)
Liked 8 Times in 6 Posts
Originally Posted by ijen0311
I bought mine from a brick and mortar BD store. Received the great service you talk about.

Shouldn't this thread rally be, "Why I wold not buy anywhere besides my Trek store"?
Alternative Thread Title ... "I drink Trek Cool Aid and buy extended warranties"

Trek® Red Shield Plan
The Plan applies to Covered Products which are rendered inoperable due to defects in materials or workmanship or mechanical breakdowns experienced as a result of normal wear and tear.
Specifically, with respect to bicycles and wheels, the following parts and components are not covered


COMPONENTS, PRODUCTS OR ITEMS NOT SPECIFICALLY LISTED HEREIN INCLUDING BUT NOT LIMITED TO FRAMES, REFLECTORS, PAINT, DECALS, GRIPS, TIRES, TUBES, BRAKE SHOES OR PADS;

CONSUMER REPLACEABLE ITEMS SUCH AS BATTERIES, BRAKE PADS, AND BULBS;

TUNE UPS, ADJUSTMENTS, SAFETY CHECKS, AND MODIFICATIONS MADE AFTER THE COVERED PRODUCT WAS PURCHASED;

FAILURES OR PARTS COVERED BY A MANUFACTURER’S WARRANTY OR RECALL PROGRAM WHETHER THE MANUFACTURER IS IN BUSINESS OR NOT AND ALL NEW PRODUCTS WITH LESS THAN AN ORIGINAL 90 DAY MANUFACTURER’S PARTS & LABOR WARRANTY;

DAMAGE CAUSED BY ACCIDENTS OR ANY IMPACT OR COLLISION WITH ANOTHER OBJECT; MISUSE, ABUSIVE USE, THEFT, NEGLECT, VANDALISM, ENVIRONMENTAL CONDITIONS (FIRE, FLOOD, CORROSION, DIRT, SAND, WINDSTORM, HAIL, EARTHQUAKE OR EXPOSURE TO WEATHER CONDITIONS);

FAILURES DUE TO CORROSION OR RUST;

DAMAGE CAUSED BY IMPROPER ASSEMBLY OR MAINTENANCE OR INSTALLATION OF PARTS OR ACCESSORIES NOT ORIGINALLY INTENDED FOR OR COMPATIBLE WITH THE BICYCLE AS SOLD; 07-TREK-US101 - 2 -

UNAUTHORIZED REPAIRS OR MODIFICATIONS, INCLUDING ANY DAMAGE RESULTING FROM SAID REPAIR, SUBJECT TO APPLICABLE FEDERAL, PROVINCIAL OR STATE LAW;

COVERED PRODUCTS USED FOR COMMERICAL PURPOSES OR FOR PURPOSES OTHER THAN INTENDED BY MANUFACTURER. COMMERCIAL USE INCLUDES BUT IS NOT LIMITED TO USE AS RENTAL EQUIPMENT, DELIVERY SERVICE, PATROL SERVICES, OR OTHER SERVICE USE;

COVERED PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS;

THE COST OF SHIPPING OR TRANSPORTING THE COVERED PRODUCT FROM YOU TO THE REPAIR LOCATION;

ANY LOSS OR DAMAGE THAT OCCURS WHILE THE BICYCLE OR COVERED PRODUCT IS IN TRANSIT;

LOSS OF USE DURING THE PERIOD THAT THE COVERED PRODUCT IS AT A REPAIR FACILITY OR OTHERWISE AWAITING PARTS OR SERVICE;

ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN;

FAILURES THAT OCCUR OUTSIDE OF THE UNITED STATES OF AMERICA (INCLUDING DISTRICT OF COLUMBIA) ;

ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE COVERED PRODUCT;

SERVICE WHERE NO PROBLEM CAN BE FOUND;

BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THE TERM OF THIS PLAN.

If We find no defect or if We deny coverage based on the terms and conditions of this Plan, You will be solely responsible for all costs incurred.

Last edited by FlatSix911; 07-30-10 at 07:49 PM.
FlatSix911 is offline  
Old 07-30-10, 07:38 PM
  #13  
Throw the stick!!!!
 
LowCel's Avatar
 
Join Date: Apr 2003
Location: Charleston, WV
Posts: 18,150

Bikes: GMC Denali

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 176 Post(s)
Liked 92 Times in 31 Posts
Originally Posted by ijen0311
According to the LBS: "The Cervélo rep said he ordered it on Monday but only ordered it yesterday!" One of them lies.
That sucks, should have gotten your new bike from Bikes Direct, they ship when they say they will. Sorry, couldn't help it. Seriously though, a bike that nice will certainly be worth the wait.
__________________
I may be fat but I'm slow enough to make up for it.
LowCel is offline  
Old 07-30-10, 07:39 PM
  #14  
Senior Member
 
Join Date: Jul 2010
Posts: 14,723

Bikes: Cervélo S2

Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 41 Post(s)
Liked 21 Times in 11 Posts
Originally Posted by LowCel
That sucks, should have gotten your new bike from Bikes Direct, they ship when they say they will. Sorry, couldn't help it. Seriously though, a bike that nice will certainly be worth the wait.
I think I should get a Trek, a 5 lb weight, and an extended warranty.
Velo Gator is offline  
Old 07-30-10, 07:42 PM
  #15  
Senior Member
 
Join Date: Aug 2006
Posts: 1,952
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
My LBS is so busy that I had to wait a fair amount of time for even minor adjustments.

Still, great to hear that the LBS is doing you well - I'd love to have a relationship like that with mine, but I don't have the time to keep popping on in there on a regular basis. I think the face time is even more important than the dollars spent - I dropped big money on the Cervelo I own with no hassle - just got fit, and told 'em I'd buy it, but they were so busy that even when I stopped in for the initial adjustment, I had to drop the bike off for 1-2 days. That's gonna be a no-go for me.
agarose2000 is offline  
Old 07-30-10, 07:48 PM
  #16  
cowboy, steel horse, etc
 
LesterOfPuppets's Avatar
 
Join Date: Sep 2008
Location: The hot spot.
Posts: 45,275

Bikes: everywhere

Mentioned: 74 Post(s)
Tagged: 1 Thread(s)
Quoted: 13038 Post(s)
Liked 7,966 Times in 4,237 Posts
I'm filling all my frames with fishing weights right now. Well, except for the Western Flyer. I don't want a bike that outweighs me.
LesterOfPuppets is offline  
Old 07-30-10, 07:50 PM
  #17  
SLO-1
 
Yaniel's Avatar
 
Join Date: Apr 2009
Location: Miami, FL
Posts: 2,691

Bikes: '09 BMC Road Racer SL01

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by ijen0311

Shouldn't this thread rally be, "Why I wold not buy anywhere besides my Trek store"?

This.

minus the typo

I've bought from BD before and was happy, I bought from Competitive Cyclist and was beyond happy. I've bought from my LBS and regretted it, I've sent people to the LBS to buy bikes and I'm surprised they still talk to me. I will never spend another cent in any of the LBSs here again.
Yaniel is offline  
Old 07-30-10, 08:38 PM
  #18  
These Guys Eat Oreos
 
Creatre's Avatar
 
Join Date: Jun 2010
Location: Superior, CO
Posts: 3,432

Bikes: Yes

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
This thread has nothing to do with bikes direct. I'm not a huge supporter of them, but my bike is from BD. I had a very positive experience...cheap, working, new bike with great components. As a beginner bike it was a great experience, especially for the price, but I probably wouldn't go with them again in the future now that I have more experience and know what I want.
Creatre is offline  
Old 07-30-10, 08:42 PM
  #19  
cowboy, steel horse, etc
 
LesterOfPuppets's Avatar
 
Join Date: Sep 2008
Location: The hot spot.
Posts: 45,275

Bikes: everywhere

Mentioned: 74 Post(s)
Tagged: 1 Thread(s)
Quoted: 13038 Post(s)
Liked 7,966 Times in 4,237 Posts
I'm about to buy a BD bike. I'd probably never buy a new trek. If I spot one of the steel Lemonds or a Trek 990 for a good price, I'd likely swoop, however.
LesterOfPuppets is offline  
Old 07-30-10, 08:50 PM
  #20  
ka maté ka maté ka ora
 
pdedes's Avatar
 
Join Date: Oct 2008
Location: wessex
Posts: 4,423

Bikes: breezer venturi - red novo bosberg - red, pedal force cg1 - red, neuvation f-100 - da, devinci phantom - xt, miele piste - miche/campy, bianchi reparto corse sbx, concorde squadra tsx - da, miele team issue sl - ultegra

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 25 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
extended warranties -- statistically speaking, not worth the dough.
pdedes is offline  
Old 07-30-10, 08:56 PM
  #21  
stole your bike
 
roadiejorge's Avatar
 
Join Date: Jan 2008
Location: North Bergen, NJ
Posts: 6,907

Bikes: Orbea Orca, Ridley Compact

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 4201 Post(s)
Liked 27 Times in 18 Posts
Originally Posted by OhioBuckeye
First off this is just my experience. I'm not saying it's for everyone else.

I purchased a Trek 1.2 recently and I've loved every minute of riding this bike. After doing some hill rides I was thinking that dropping weight to a better bike next year might be something worth looking at. I looked at Bike Direct bikes and they do have great deals.

But recently my Trek LBS has been so so awesome that I wouldn't consider purchasing a bike from any other store. As long as they keep treating me like they have been they have a customer for life. It's strange because it's a real good positive synergy. They get my business and my rides are more successful due to their help.

They've repeatedly done checks/tuning/adjustments for no charge. This is so rare in our commercial world that it trips me out to no end. So therefore they've won a customer. Hopefully it continues in the future.

With all that said I've actually nixed the idea of even purchasing a new bike. As a matter of fact I purchased the 5 year Red Shield Trek Warranty. I've been doing at least a century a week plus multiple night group rides. So I'm adding miles with a quickness. I'm thinking over 5 years I should get value from the warranty.

I've also given up on the need for reduced weight. As a matter of fact I've realized my goals are fitness, friendships and being outdoors. So the fact is I should be thinking about adding a 5 lb weight to the bike, not paying thousands for a more fragile 5lb lighter bike. So thankfully I've wisened up to all that.

Peace

OB
Glad to hear you're enjoying your new bike, and show it by putting on the miles. As for the bike shop providing free tune ups and service, that's been my experience with shops I've purchased a bike from so I would imagine it's not as rare as you think it might be, and I live in the NYC area where shops try to make money off of every little thing. If you don't want to get another bike that's fine, but there's nothing wrong with having more than one if you like the ride quality of different materials or want another for specific purposes (commuting, rain bike etc). Keep in mind that for those of us who are good wrenches a BD bike is the perfect thing because we prefer to service our bikes and don't use an LBS, and most importantly don't slight those who want lighter bikes and components for the benefits they bring because that "oh look at you paying so much for a bike" nonsense is really old and misses the point. Don't forget there's probably some other rider on a Walmart bike laughing at you for spending more than $300 on a bike.
__________________
I like pie
roadiejorge is offline  
Old 07-30-10, 09:02 PM
  #22  
RT
The Weird Beard
 
RT's Avatar
 
Join Date: May 2005
Location: COS
Posts: 8,554
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
Originally Posted by roadiejorge
Don't forget there's probably some other rider on a Walmart bike laughing at you for spending more than $300 on a bike.
That right there puts it all into perspective.
RT is offline  
Old 07-30-10, 09:02 PM
  #23  
en fuego
 
ILUVUK's Avatar
 
Join Date: Jan 2007
Location: Davenport, IA
Posts: 2,685

Bikes: Trek Madone 3.1

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by ijen0311
I bought mine from a brick and mortar BD store. Received the great service you talk about.

Shouldn't this thread really be, "Why I wold not buy anywhere besides my Trek store"?
Yep...that or "Why I love Trek"..whatever. I give the original post a decided thumbs down.
ILUVUK is offline  
Old 07-30-10, 09:40 PM
  #24  
Oscillation overthruster
 
Dr. Banzai's Avatar
 
Join Date: May 2010
Location: Duncan, BC
Posts: 1,532

Bikes: Cinelli Mash / CAAD9 5

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
This thread smells funny.
Dr. Banzai is offline  
Old 07-30-10, 10:53 PM
  #25  
Senior Member
 
Join Date: Aug 2006
Posts: 2,503
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 26 Post(s)
Likes: 0
Liked 44 Times in 23 Posts
Originally Posted by Atol
For people that can work on their own bikes, the added cost of a bike shop isn't necessary. Bike maintenance is something most people can do with just a few tools.

+ 100

This isn't rocket science. It takes very little effort to learn how to do 99% of bike wrenching.
jrobe is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.