Fuji warranty rocks
08-23-10, 09:46 AM
#1
Making a kilometer blurry
Thread Starter
Fuji warranty rocks
I know some around here have had trouble with Fuji warranties through Performance purchases, but I had a great experience with an LBS-purchased Fuji.
The Prologo saddle that came on my Fuji SST 2.0 cracked through the carbon fiber, just behind where the rails insert into the nose.
I called up my shop, an he said saddles weren't usually warrantied, but he'd check. I figured he was going to check with Prologo, but he came back with "Fuji is sending you a new saddle right now."
Sure enough, a brand-new $170 saddle shows up at the shop for me to replace the 7-month-old broken one.
So, Fuji warrantied a product for me that wasn't even theirs.
The Prologo saddle that came on my Fuji SST 2.0 cracked through the carbon fiber, just behind where the rails insert into the nose.
I called up my shop, an he said saddles weren't usually warrantied, but he'd check. I figured he was going to check with Prologo, but he came back with "Fuji is sending you a new saddle right now."
Sure enough, a brand-new $170 saddle shows up at the shop for me to replace the 7-month-old broken one.
So, Fuji warrantied a product for me that wasn't even theirs.
08-23-10, 09:49 AM
#2
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That's good news. I'm considering Fuji when I get a new bike.
08-23-10, 09:54 AM
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I bet a US-based company would offer you a similar warranty experience even though you aren't technically covered. Right?
08-23-10, 10:11 AM
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08-23-10, 10:12 AM
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08-23-10, 10:20 AM
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over/under, 4 pages then locked.
08-23-10, 10:21 AM
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08-23-10, 10:27 AM
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08-23-10, 10:30 AM
#11
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Thats good to hear WR. My first bike was a lbs purchased fuji and although I haven't had any warranty issues with it, it has been a great bike. Fuji definitely on my list of great manufacturers.
08-23-10, 10:44 AM
#12
grilled cheesus
that bike is nice. what Prologo you riding? later.
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08-23-10, 10:46 AM
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Great to hear! Especially considering my current dilema..
08-23-10, 10:52 AM
#14
Throw the stick!!!!
Great to hear! I had a Fuji Team Issue a few years ago that I managed to crack the frame on (possibly by over tightening the seatpost). Fuji never questioned it, just immediately sent me a new frame.
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I may be fat but I'm slow enough to make up for it.
08-23-10, 12:28 PM
#15
Making a kilometer blurry
Thread Starter
Do I like the fact that an "innocent" thread like this spurs all this Trek warranty fail speculation. Why, yes. Yes I do. 
It's the Prologo Nago Evo tr, and I love it. I am concerned about the break though. I feel it may happen again, because of a stress riser in the design, but I'll just hope it was an mfg./QC problem.
It's the Prologo Nago Evo tr, and I love it. I am concerned about the break though. I feel it may happen again, because of a stress riser in the design, but I'll just hope it was an mfg./QC problem.
08-23-10, 01:17 PM
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Try scratching the paint, WR.
V.
08-23-10, 01:18 PM
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Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...
Cheers,
FB
Cheers,
FB
08-23-10, 01:24 PM
#18
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Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...
Cheers,
FB
Cheers,
FB
Fuju makes film? I didn't know that!
08-23-10, 01:28 PM
#20
No matches
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Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...
Cheers,
FB
Cheers,
FB
Fuji bikes =/= Fujifilm =/= Fujitsu =/= Fuji Electric =/= Fuji Heavy Industries
It's a pretty important mountain in Japan, there's a lot of things named after it.
08-23-10, 02:00 PM
#23
Making a kilometer blurry
Thread Starter
Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...
Cheers,
FB
Cheers,
FB
-2 for the typo
-2 reaching so hard for other similarly named company
On the plus side, this is my first real nibble today
08-23-10, 02:05 PM
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Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...
Cheers,
FB
Cheers,
FB
