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Fuji warranty rocks

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Fuji warranty rocks

Old 08-23-10, 09:46 AM
  #1  
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Fuji warranty rocks

I know some around here have had trouble with Fuji warranties through Performance purchases, but I had a great experience with an LBS-purchased Fuji.

The Prologo saddle that came on my Fuji SST 2.0 cracked through the carbon fiber, just behind where the rails insert into the nose.

I called up my shop, an he said saddles weren't usually warrantied, but he'd check. I figured he was going to check with Prologo, but he came back with "Fuji is sending you a new saddle right now."

Sure enough, a brand-new $170 saddle shows up at the shop for me to replace the 7-month-old broken one.

So, Fuji warrantied a product for me that wasn't even theirs.

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Old 08-23-10, 09:49 AM
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That's good news. I'm considering Fuji when I get a new bike.
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Old 08-23-10, 09:54 AM
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I bet a US-based company would offer you a similar warranty experience even though you aren't technically covered. Right?
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Old 08-23-10, 09:54 AM
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Sure beats Trek....
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Old 08-23-10, 10:11 AM
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Originally Posted by Flatballer View Post
Sure beats Trek....
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Old 08-23-10, 10:12 AM
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Originally Posted by Quel View Post
I bet a US-based company would offer you a similar warranty experience even though you aren't technically covered. Right?
wut
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Old 08-23-10, 10:12 AM
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Originally Posted by ijen0311 View Post
wut
Let's not go there again
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Old 08-23-10, 10:20 AM
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over/under, 4 pages then locked.
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Old 08-23-10, 10:21 AM
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Originally Posted by MDcatV View Post
over/under, 4 pages then locked.
The only question is if it's waterrockets himself that's going to lock it
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Old 08-23-10, 10:27 AM
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Originally Posted by wmb5m View Post
Hope he doesn't lock it too soon. I mean, come on, we all need some entertainment while we're bored at work.
Not all of us are in EST y'know; the evening demands more substantial entertainment than "Did you see if they'd check the BB?" and Trek warranty jokes
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Old 08-23-10, 10:30 AM
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Thats good to hear WR. My first bike was a lbs purchased fuji and although I haven't had any warranty issues with it, it has been a great bike. Fuji definitely on my list of great manufacturers.
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Old 08-23-10, 10:44 AM
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that bike is nice. what Prologo you riding? later.
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Old 08-23-10, 10:46 AM
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Great to hear! Especially considering my current dilema..
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Old 08-23-10, 10:52 AM
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Great to hear! I had a Fuji Team Issue a few years ago that I managed to crack the frame on (possibly by over tightening the seatpost). Fuji never questioned it, just immediately sent me a new frame.
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Old 08-23-10, 12:28 PM
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Do I like the fact that an "innocent" thread like this spurs all this Trek warranty fail speculation. Why, yes. Yes I do.

Originally Posted by aham23 View Post
that bike is nice. what Prologo you riding? later.
It's the Prologo Nago Evo tr, and I love it. I am concerned about the break though. I feel it may happen again, because of a stress riser in the design, but I'll just hope it was an mfg./QC problem.
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Old 08-23-10, 01:17 PM
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Originally Posted by Urthwhyte View Post
Not all of us are in EST y'know; the evening demands more substantial entertainment than "Did you see if they'd check the BB?" and Trek warranty jokes
Speak for yourself. I am so insanely bored that I am looking forward to someone bringing up the BB in a manner that amuses me, even if it is only for a second or two.

Try scratching the paint, WR.

V.
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Old 08-23-10, 01:18 PM
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Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...


Cheers,

FB
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Old 08-23-10, 01:24 PM
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Originally Posted by Fleabiscuit View Post
Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...


Cheers,

FB



Fuju makes film? I didn't know that!
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Old 08-23-10, 01:24 PM
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Originally Posted by vkalia View Post
Speak for yourself. I am so insanely bored that I am looking forward to someone bringing up the BB in a manner that amuses me, even if it is only for a second or two.

Try scratching the paint, WR.

V.
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Old 08-23-10, 01:28 PM
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Originally Posted by Fleabiscuit View Post
Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...


Cheers,

FB

Fuji bikes =/= Fujifilm =/= Fujitsu =/= Fuji Electric =/= Fuji Heavy Industries

It's a pretty important mountain in Japan, there's a lot of things named after it.
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Old 08-23-10, 01:34 PM
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Originally Posted by MDcatV View Post
over/under, 4 pages then locked.
I'll take the under.
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Old 08-23-10, 01:39 PM
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Originally Posted by MDcatV View Post
over/under, 4 pages then locked.
over, definitely.
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Old 08-23-10, 02:00 PM
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Originally Posted by Fleabiscuit View Post
Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...


Cheers,

FB
6/10

-2 for the typo
-2 reaching so hard for other similarly named company

On the plus side, this is my first real nibble today
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Old 08-23-10, 02:05 PM
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Originally Posted by Fleabiscuit View Post
Fuju makes better bikes than any of the other film companies in the world (Kodak, etc.). Congratulations on their replacement of the saddle from your NEW bike. I would expect similar service from any bike company. I wonder if they offer similar service on used bikes...


Cheers,

FB
I hope that was a joke.
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Old 08-23-10, 02:05 PM
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Originally Posted by ijen0311 View Post
Actually, I was referring to the Trek Madone with the scratched paint.... but yeah, yours applies as well
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