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Trek came through in an amazing way!

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Trek came through in an amazing way!

Old 10-15-10, 04:14 PM
  #1  
DubT
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Trek came through in an amazing way!

On October 31st in 2009 I bought a Trek TTX 9.5 and installed road bike bars and levers on it. I really liked the bike and planned to keep it for a long time. A couple of weeks ago we were in Oklahoma visiting our daughter and her husband, took the bike as the daughter and I rode a local bike ride. While we were looking at my bike we noticed cracks in the top tube, in the LH chain stay and near the top tube seat tube joint.

When we got home I took the bike to the LBS where I purchased the bike, the service manager looked at and said that it did not look right and he wanted to take pictures, send them to Trek and consult their warranty department. We went to get a bite to eat and when we returned he had a big smile on his face telling me that Trek was going to replace my old frame set with a 2010 Speed Concept 9.9. That was on a Thursday and I picked up my "New" bike the following Wednesday. Needless to say I was thrilled. The new bike is fast, smooth and comfortable. I will post pictures when I receive my new Hed 3 front wheel.

Wayne

Last edited by DubT; 10-15-10 at 04:15 PM. Reason: Typing errors
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Old 10-15-10, 04:20 PM
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Wow, cool! I know TREK did me well on my claim (upgrade frame and fork)!

My bike was 3 years old at the time of the claim!
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Old 10-15-10, 04:58 PM
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I own a speed concept 9.5 myself. It really is a ridiculous bike. Less suited for road bars than your TTX with its steeper STA and lower headtube but definately a sweet bike.

I've been very impressed with everything on my 9.5. It's stiff, position is easy to get right, really low frontal area and great product integration.

Congratulations!
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Old 10-15-10, 05:00 PM
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Nice to hear that they took care good care of you.
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Old 10-16-10, 08:30 AM
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Call me goofy but I would think that excellent customer service would be building a frame that would last more than a year before needing a replacement. I consider Eddy Merckx as having excellent customer service since I have been riding my MX Leader since 2003 with no problems. I guess I am just being unreasonable in not wanting to buy into the whole disposable frame concept. My other bikes are Ti from 2006 and no problems with them either.
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Old 10-16-10, 08:36 AM
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Originally Posted by Pb_Okole View Post
Call me goofy but I would think that excellent customer service would be building a frame that would last more than a year before needing a replacement. I consider Eddy Merckx as having excellent customer service since I have been riding my MX Leader since 2003 with no problems. I guess I am just being unreasonable in not wanting to buy into the whole disposable frame concept. My other bikes are Ti from 2006 and no problems with them either.
Good customer service is about taking care of the customer when a problem arises, so in this instance it sounds like Trek made the customer happy. Unfortunately problems can and will come up no matter what brand it is.
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Old 10-16-10, 08:45 AM
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Originally Posted by LowCel View Post
Good customer service is about taking care of the customer when a problem arises, so in this instance it sounds like Trek made the customer happy. Unfortunately problems can and will come up no matter what brand it is.
+1, not to mention the Trek to Merckx ratio.

I've met ti riders with problems.
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Old 10-16-10, 09:20 AM
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Originally Posted by Mr. Beanz View Post
+1, not to mention the Trek to Merckx ratio.

I've met ti riders with problems.
I'm not getting into a materials debate as that has been done to death. People believe that what they are currently on is the best material available. That is just human nature. I was simply bringing up the point of when did it become a good thing to ride a frame that will only last 1-3 years? One of my bikes launched off the side of my buddy's pickup at 65 mph when the fork mount broke on the rack. There was no damage to the frame at all. The frame was fine and I am still riding it three years later. Care to try that little test with one of today's wonder bikes? I suspect you would need a vacuum cleaner to get every little sliver ;-) I guess what I am saying is that I think a frame should last longer than the tires on a bike even at the expense of a little more weight. The lightest bike in the world is no good if it can't finish the race.
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Old 10-16-10, 09:53 AM
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DubT: good on Trek. However, one thing I don't get is how anyone could mistake your bike for a daughter .

Pb_Okole: not cool. If you don't want to get into a debate on materials, then please don't start one. Don't do the whole fake don't-want-to-get-into-a-debate as a ruse to get the last word in without protest. And FWIW, my CF bikes have done many a race without self destructing thankyouverymuch. I've even crashed each of them without either of their frames breaking. A bike is designed to be ridden, not to be "launched off the side of [a] pickup at 65 mph".
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Old 10-16-10, 10:06 AM
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Whats funny is that the OP's bike was likely paint cracks and not cracks in the carbon. Trek's reps have stated that they struggled with a slightly higher liklihood on the TTXs to have paint cracks near the lugs for some reason. If that was the case it was probably a perfectly safe bike to ride, and some Trek employee will probably do so after it gets repainted.
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Old 10-16-10, 10:14 AM
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Originally Posted by Pb_Okole View Post
Call me goofy but I would think that excellent customer service would be building a frame that would last more than a year before needing a replacement. I consider Eddy Merckx as having excellent customer service since I have been riding my MX Leader since 2003 with no problems. I guess I am just being unreasonable in not wanting to buy into the whole disposable frame concept. My other bikes are Ti from 2006 and no problems with them either.
You're goofy.
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