Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

I'm Crying Now - E-Bay Buyer Beware

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

I'm Crying Now - E-Bay Buyer Beware

Old 01-09-11, 09:32 PM
  #1  
justabikegirl
justabikegirl
Thread Starter
 
Join Date: Jan 2011
Posts: 50
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I'm Crying Now - E-Bay Buyer Beware

Just a warning to my bike friends. I wanted to build up a bike for myself so I purchased a "2010 Project 1 Trek Madone WSD" frame on e-Bay at Christmas. The frame arrived and looked good, but my enthusiasm was tempered by the fact that when I turned the frame over there was a big Trek sticker that clearly showed the frame was manufactured Jan. 15, 2008.

I contacted the seller (nixonvw) who told me the frames had not changed since 2008, so it didn't matter. I disagreed, since she advertised it as a 2010 frame. She would not agree to a return or a reduction in price so I contacted e-Bay who I thought had a Buyer Protection plan. Guess what? The seller "escalated" the complaint and e-Bay sided with the seller without ever contacting me for my side of the story. Evidently, once someone escalates a dispute the other person is locked out of the discussion.

What a shame for people legitimately wanting to sell their bikes or components. I have had good luck in the past both buying and selling on e-Bay but this $860 mistake was a HUGE lesson for me. I have appealed their decision, but my shopping days on e-Bay are over. Buyer Beware.
justabikegirl is offline  
Old 01-09-11, 09:36 PM
  #2  
Velo Gator
Senior Member
 
Join Date: Jul 2010
Posts: 14,702

Bikes: Cervélo S2

Mentioned: 5 Post(s)
Tagged: 1 Thread(s)
Quoted: 9 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
keep going. Dispute with PayPal, and then file a chargeback on your credit card. You'll win.
Velo Gator is offline  
Old 01-09-11, 09:39 PM
  #3  
Mr. Embrey
Senior Member
 
Mr. Embrey's Avatar
 
Join Date: Jul 2010
Location: Saint Joseph, MO
Posts: 343

Bikes: 1988 Cannondale ST400

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
It's because they get paid a hefty fee from the sellers. Other than setting the price for which they base their fee, they get squat from the buyers. It's polictics 101
Mr. Embrey is offline  
Old 01-09-11, 09:39 PM
  #4  
patentcad
Peloton Shelter Dog
 
patentcad's Avatar
 
Join Date: Nov 2005
Location: Chester, NY
Posts: 90,446

Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB

Mentioned: 71 Post(s)
Tagged: 2 Thread(s)
Quoted: 1065 Post(s)
Liked 4 Times in 3 Posts
Oh relax. EBay is so biased towards buyers it's ridiculous. It's gotten so bad big sellers are ready to pull the plug.

Why don't you threaten the seller with negative feedback? They can't even respond if you leave negative feedback as a buyer now.

At the end of the day, where are your damages here? You have a new bike frame that's not the right model year? So how much less is it really worth? $100? It's still a late model pristine high end CF frame.
patentcad is offline  
Old 01-09-11, 09:40 PM
  #5  
Mr. Embrey
Senior Member
 
Mr. Embrey's Avatar
 
Join Date: Jul 2010
Location: Saint Joseph, MO
Posts: 343

Bikes: 1988 Cannondale ST400

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Velo Gator View Post
keep going. Dispute with PayPal, and then file a chargeback on your credit card. You'll win.
Yes, Paypal is about your only avenue for recourse.
Mr. Embrey is offline  
Old 01-09-11, 09:40 PM
  #6  
patentcad
Peloton Shelter Dog
 
patentcad's Avatar
 
Join Date: Nov 2005
Location: Chester, NY
Posts: 90,446

Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB

Mentioned: 71 Post(s)
Tagged: 2 Thread(s)
Quoted: 1065 Post(s)
Liked 4 Times in 3 Posts
Originally Posted by Mr. Embrey View Post
It's because they get paid a hefty fee from the sellers. Other than setting the price for which they base their fee, they get squat from the buyers. It's polictics 101
Incorrect. EBay is so concerned with buyers that they have made it impossible for sellers to respond to negative feedback, which is often left without warning, for lame reasons. It's a huge problem on eBay these days.
patentcad is offline  
Old 01-09-11, 09:41 PM
  #7  
Caracalla.
Carastrophe
 
Caracalla.'s Avatar
 
Join Date: Oct 2010
Location: OC, So Cal
Posts: 277

Bikes: BMC PR01

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Velo Gator View Post
keep going. Dispute with PayPal, and then file a chargeback on your credit card. You'll win.
agreed, print the auction page mentioning the 2010 model and take a pic of the manufacturing date on what you got. call your credit card to dispute it. this is a clear case of misrepresentation.
Caracalla. is offline  
Old 01-09-11, 09:41 PM
  #8  
patentcad
Peloton Shelter Dog
 
patentcad's Avatar
 
Join Date: Nov 2005
Location: Chester, NY
Posts: 90,446

Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB

Mentioned: 71 Post(s)
Tagged: 2 Thread(s)
Quoted: 1065 Post(s)
Liked 4 Times in 3 Posts
Yeah, in the end, I'll be utterly ASTONISHED if eBay doesn't make this seller take the frame back and refund your money.
patentcad is offline  
Old 01-09-11, 09:42 PM
  #9  
MegaTom
Senior Member
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Velo Gator View Post
keep going. Dispute with PayPal, and then file a chargeback on your credit card. You'll win.
^^ That ^^

Buyers ALWAYS have the upper-hand on eBay/PayPal these days. And if, in some freak one in a billion chance, eBay fails the buyer, his credit card company or bank can do a chargeback.
MegaTom is offline  
Old 01-09-11, 09:45 PM
  #10  
twobadfish
Riding
 
twobadfish's Avatar
 
Join Date: Dec 2010
Location: Bend, Oregon
Posts: 1,910

Bikes: Motobecane Fantom Cross Pro; Motobecane Nemesis Pro

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I am declined to believe this story.

Buyers = always victorious
twobadfish is offline  
Old 01-09-11, 09:47 PM
  #11  
Mr. Embrey
Senior Member
 
Mr. Embrey's Avatar
 
Join Date: Jul 2010
Location: Saint Joseph, MO
Posts: 343

Bikes: 1988 Cannondale ST400

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by patentcad View Post
Incorrect. EBay is so concerned with buyers that they have made it impossible for sellers to respond to negative feedback, which is often left without warning, for lame reasons. It's a huge problem on eBay these days.
Did you even read the first post? She didn't win. How is feedback going to fix the situation after they've already ruled in their favor? C'mon man.
Mr. Embrey is offline  
Old 01-09-11, 09:48 PM
  #12  
Mr. Embrey
Senior Member
 
Mr. Embrey's Avatar
 
Join Date: Jul 2010
Location: Saint Joseph, MO
Posts: 343

Bikes: 1988 Cannondale ST400

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by patentcad View Post
Yeah, in the end, I'll be utterly ASTONISHED if eBay doesn't make this seller take the frame back and refund your money.
It'll only be because Paypal made them.
Mr. Embrey is offline  
Old 01-09-11, 09:52 PM
  #13  
lechat
Senior Member
 
lechat's Avatar
 
Join Date: Aug 2007
Location: s.e. tn.
Posts: 1,245
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
just doesn't ring true. Ebay should have frozen the funds in the sellers Paypal acct. when you filed a complaint. and with what you're telling us, would have decided in your favor.
lechat is offline  
Old 01-09-11, 09:53 PM
  #14  
walie
Senior Member
 
Join Date: Mar 2009
Posts: 148
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Mr. Embrey View Post
It'll only be because Paypal made them.
um, eBay owns Paypal
walie is offline  
Old 01-09-11, 09:55 PM
  #15  
Velo Gator
Senior Member
 
Join Date: Jul 2010
Posts: 14,702

Bikes: Cervélo S2

Mentioned: 5 Post(s)
Tagged: 1 Thread(s)
Quoted: 9 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The problem is, she went through eBay. I don't think they'll do anything. Do it through PayPal (I know it's the same company, but it's a different ladder for complaints).
Velo Gator is offline  
Old 01-09-11, 09:56 PM
  #16  
BikeNube
Senior Member
 
Join Date: Dec 2010
Posts: 256
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by twobadfish View Post
I am declined to believe this story.

Buyers = always victorious
This. Just call your credit card company. What the seller did is what we call in the united states "Fraud".
BikeNube is offline  
Old 01-09-11, 09:58 PM
  #17  
Makel
Senior Member
 
Makel's Avatar
 
Join Date: Nov 2010
Posts: 2,875

Bikes: Cannondale CAAD 9, Specialized Transition, Specialized Fate, Specialized Crux

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 91 Post(s)
Likes: 0
Liked 14 Times in 8 Posts
Can you post a picture of the sticker?
Makel is offline  
Old 01-09-11, 10:03 PM
  #18  
Makel
Senior Member
 
Makel's Avatar
 
Join Date: Nov 2010
Posts: 2,875

Bikes: Cannondale CAAD 9, Specialized Transition, Specialized Fate, Specialized Crux

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 91 Post(s)
Likes: 0
Liked 14 Times in 8 Posts
Are you sure the sticker wasn't more of a: mold made on date, or a copyright date?
Makel is offline  
Old 01-09-11, 10:10 PM
  #19  
Caracalla.
Carastrophe
 
Caracalla.'s Avatar
 
Join Date: Oct 2010
Location: OC, So Cal
Posts: 277

Bikes: BMC PR01

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Makel View Post
Are you sure the sticker wasn't more of a: mold made on date, or a copyright date?
1st sentence 2nd paragraph of OP's post. Seller did not dispute it and practically admitted and defended it was a 2008 model frame.
Caracalla. is offline  
Old 01-09-11, 10:13 PM
  #20  
Mr. Embrey
Senior Member
 
Mr. Embrey's Avatar
 
Join Date: Jul 2010
Location: Saint Joseph, MO
Posts: 343

Bikes: 1988 Cannondale ST400

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by walie View Post
um, eBay owns Paypal
Umm, doesn't mean they operate the same.
Mr. Embrey is offline  
Old 01-09-11, 10:18 PM
  #21  
echappist
fuggitivo solitario
 
Join Date: Jun 2009
Location: Northern NJ
Posts: 9,076
Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 223 Post(s)
Liked 6 Times in 4 Posts
Originally Posted by patentcad View Post
Yeah, in the end, I'll be utterly ASTONISHED if eBay doesn't make this seller take the frame back and refund your money.
exactly. I mean it's false advertising at the least. The more legally-minded can chime in on whether this constitutes wire fraud.

Also, you don't want to ride a trek frame. Those things have a tendency to break
echappist is offline  
Old 01-09-11, 10:24 PM
  #22  
nacler22
Tilting at Windmills
 
nacler22's Avatar
 
Join Date: Nov 2010
Location: Les Bois
Posts: 690

Bikes: More please

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Small world, I bought some Bontrager Pro X light take-offs from Nixonvw about a month ago. Wonder if they were from OP's frame?
nacler22 is offline  
Old 01-09-11, 10:26 PM
  #23  
Caracalla.
Carastrophe
 
Caracalla.'s Avatar
 
Join Date: Oct 2010
Location: OC, So Cal
Posts: 277

Bikes: BMC PR01

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by mcjimbosandwich View Post
exactly. I mean it's false advertising at the least. The more legally-minded can chime in on whether this constitutes wire fraud.

Also, you don't want to ride a trek frame. Those things have a tendency to break
legal term is more of fraudulent misrepresentation.
Caracalla. is offline  
Old 01-09-11, 10:28 PM
  #24  
Orbea2009
Member
 
Orbea2009's Avatar
 
Join Date: Jul 2009
Posts: 36
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Makel View Post
Are you sure the sticker wasn't more of a: mold made on date, or a copyright date?
I have heard from my LBS who is a trek dealer that trek can only date the frame when it is ordered and boxed so if it was made in 2008 the molds are the same, apparently they only date it when you order them and they box the frame. Unless the frame changes, especially now with their custom/choice of paint jobs they leave the frames bare until the order is put through would be difficult to find out when the frame was actually purchased unless seller has copy of when they purchased the frame to prove that the frame is a genuine 2010 frame
Orbea2009 is offline  
Old 01-09-11, 10:28 PM
  #25  
bostongarden
meow
 
bostongarden's Avatar
 
Join Date: Jan 2008
Location: Hint: check out my BF name
Posts: 5,827

Bikes: 2016 Parlee Altum, 2013 Cannondale Super Six Evo Hi Mod Di2 only, 2011 Cannondale Super Six, Dura Ace 7800, 2007 Cannondale System Six Dura Ace 7800, 1992 Bridgestone RB-1, MB-2, MB-3, MB-5

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Here's another take for the OP to consider.

Interesting situation and I'm sorry this happened to you. I'm not keen about misrepresentations. My understanding is that you bid with the expectation that this was a 2010. Your behavior may have been different were the bike listed as being of a different year (e.g., perhaps you would not have bid at all, or, you might have entered a lower proxy bid). I don't claim to have all the facts; but, keep your eyes on the prize/frameset and fair treatment. Is there something that would make you happy to keep the frameset? If the answer is no, then, indeed, you should seriously be putting forth a strong effort to get your money back. If however, some form of fair compensation would make you happy, then think about focusing on that.

Some thoughts that I hope you find helpful (if you like the frameset and would consider keeping it were you compensated in some way):

1) The frameset was described as new; hence -- assuming no difference between a "2010" and an item indicating a mnf date of Jan 2008 -- there may be no meaningful impact between receiving a "2010" and one indicating a mnf date of Jan 2008 with respect to riding. Although, resale value might matter, it may not be too much. I'm not fully aware of the relationship between mnf dates and "year." Perhaps this one is a "2009"? Perhaps it is a "2008."

2) I didn't research fully the selling history for this frameset, but, the price you paid seems reasonably good.

Some little points that I would want to clarify include asking Trek if such a label is used for their framesets (send them a photo and ask). Maybe it did not apply to this frameset (and maybe it does not preclude it from being a 2010 -- although, I would be curious to find out how the seller came to list the frameset as a 2010). I suspect that the color doesn't help you determine year as this was a Project 1, where the same color may have been available for more than one year. It would be great if there were some cues on the frameset to determine it's "year."

Good luck. What folks have suggested here about Paypal and your credit card company sound like they could be effective actions. However, if you like the frameset, maybe look at coming to some sort of compensation agreement.
bostongarden is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.