PBK returns and exchanges
 

I ordered a set of knickers from PBK and got the wrong size (my fault - I ordered the wrong size).

Has anyone here returned or exchanged something with PBK? How is it dealing with the exchange process from here in the USA? Is it a headache? Really slow?

I'm wondering if it would just be better to order another set of knickers and try to sell the too-small set on eBay at a loss, and just call it a learning experience. Next time I'll be 100% sure of size before I mail order clothing from across the pond.

What size/make are they?

Castelli L

Put them up on EBay. Where do you think all the "worn once" stuff on EBay comes from?

Well, since my current orders are already about a month since shipped from PBK and yet to arrive.... can only imagine how long returning something would take.

Mailing back to the UK is actually simple and rather cheap. I have mailed stuff back to Wiggle, but not PBK. Less than $10 is you pack it tight in a very small container like the priority mail boxes or envelopes. I would not let the shipping be the one thing from keeping you from returning them. Contact PBK FIRST and ask about their return policy and procedures.

I returned some shoes to them this winter and, although it took a while to get my refund, the process was pretty painless. The only reason it took a couple of months for the back and forth was my choice of the cheapest (and slowest) shipping back to the UK. There was such a big jump to even the standard air rate for the size of the box the shoes came in that I didn't have the heart to send it any faster. PBK covers the return shipping, after all.

Obviously I don't have the issue of international shipping but I can say that the one time I returned an item to PBK it was hassle free.

My experience was painless the time I had a return(too small jersey).

What model and color are they? I might pick them up from you if you want to sell