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Praise for Bicycle Wheel Warehouse - So far.

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Praise for Bicycle Wheel Warehouse - So far.

Old 02-25-11, 03:57 PM
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Praise for Bicycle Wheel Warehouse - So far.

I bought a set of BWW Black-Race Wheel set, semi-aero, 24/28 spoke 1480 gms for about $350 last year. I was very pleased when the arrived a few weeks later. They were very light, stiff, and true.

I had them a few months when one of the rear spokes broke. I called them and a few days later I got a shipment of several front and rear spokes.

Last Saturday on the club ride someone said my rear wheel was out of true. Today I went for a short spin and hear some "pinging" in the rear end. I have a charity metric Sunday so I thought I would check the equipment out. Upon close inspection there are tiny cracks around 9 of the spoke holes.

I called BWW and someone answered right away. I told them what was going on, and they said "No problem, we'll send you a shipping box. Please return them and we'll fix them up no charge."

Anybody can have a problem or a defective product. It's how they handle the problem that separates the good from the great. So far, I'm happy.
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Old 02-25-11, 04:12 PM
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Old 02-25-11, 04:23 PM
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Originally Posted by bobthib
I had them a few months when one of the rear spokes broke. Upon close inspection there are tiny cracks around 9 of the spoke holes.

.
It's nice they have good customer service, but you're having a lot of problems with their product.
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Old 02-25-11, 04:30 PM
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Blue, you are right. But a single broke spoke is not a bit deal. A cracked rim is. They mentioned that they have changed that rim and beefed it up. Again, some people stand behind their products AND do it with great customer service. That's a winning combo in my book.
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Old 02-25-11, 04:35 PM
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I have a set of those same Blackset Race (but with Sapim CX-Ray spokes) and have about 2000 trouble free miles. I'm around 200 lbs. They are still as true as the day I got them. To be frank, they've been more reliable than my Easton tubies by quite a bit.
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Old 02-25-11, 05:24 PM
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Originally Posted by bobthib
I bought a set of BWW Black-Race Wheel set, semi-aero, 24/28 spoke 1480 gms for about $350 last year. I was very pleased when the arrived a few weeks later. They were very light, stiff, and true.

I had them a few months when one of the rear spokes broke. I called them and a few days later I got a shipment of several front and rear spokes.

Last Saturday on the club ride someone said my rear wheel was out of true. Today I went for a short spin and hear some "pinging" in the rear end. I have a charity metric Sunday so I thought I would check the equipment out. Upon close inspection there are tiny cracks around 9 of the spoke holes.

I called BWW and someone answered right away. I told them what was going on, and they said "No problem, we'll send you a shipping box. Please return them and we'll fix them up no charge."

Anybody can have a problem or a defective product. It's how they handle the problem that separates the good from the great. So far, I'm happy.
Bob,

What type of roads do you ride (condition) and how much do you weigh?
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Old 02-25-11, 05:33 PM
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decent wheels for the price but I cant stand how off their weights are. Most of the blackset race sets come in around 1540
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Old 02-25-11, 10:27 PM
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Originally Posted by 2ndGen
Bob,

What type of roads do you ride (condition) and how much do you weigh?
So fla has great roads. No pot holes to speak of. I tip the scales @ 177.

And Special JG, I got about 8k mi on them. THey were true until the cracks showed up.

Steve90068, note that their weights are sans skewers. Mine weighed in @ 1480 on arrival.
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Old 02-25-11, 10:35 PM
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I ordered some blackset race tens late last year and have close to 1500 miles on them. They've been trouble free since i got them so i can't say how BWW has handled any damages or warranty fixes.
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Old 02-25-11, 11:00 PM
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Originally Posted by bobthib
So fla has great roads. No pot holes to speak of. I tip the scales @ 177.

And Special JG, I got about 8k mi on them. THey were true until the cracks showed up.

Steve90068, note that their weights are sans skewers. Mine weighed in @ 1480 on arrival.
Wow. 8,000 miles?
Is that good for an in expensive wheelset?
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Old 02-26-11, 07:12 PM
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BTW, as promised, by the end of the same day Pat sent me two prepaid return labels to send the wheels back to be rebuilt.

I'll stop over at the LBS and pick up some wheel boxes. If they don't have any, I'll build one with some boxes I have in the warehouse.
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Old 02-27-11, 05:52 AM
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This is good PR for BWW. They know guys post compliments as well a poor customer
service horror stories. I've also had a great experience with them with DT Swiss wheels.
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Old 02-28-11, 10:43 AM
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Originally Posted by Steve90068
decent wheels for the price but I cant stand how off their weights are. Most of the blackset race sets come in around 1540
FYI - I just stripped the wheels back (tires, rim tape, cassette, skewers) and measured them on our new digital scale:

Front - 599 gm
Rear - 820 gm.

I happened to have saved a copy of the website regarding them from the time of purchase about 18 m ago.

Bicycle Wheel Warehouse Blackset Race® (1421g) 700C road wheel set.

So at 1419 gm these seem to be pretty accurate.

Now they have gone to a beefier rim and that is going to add about 50gm per rim.
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Old 04-24-18, 06:32 PM
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Not a very good first impression...

I was directed to their website for purchase of a touring wheelset. 4 days ago, I sent 5 messages directly from each of their product pages & also sent a separate email to their contact address. No replies yet. I called and left a voicemail this morning... Still nothing.

I wouldn't call this a very positive experience considering all I want to do is hand them $$$ for a product they have in their warehouse. Am I doing something wrong?
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Old 04-25-18, 03:05 PM
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Originally Posted by michaelm101
Am I doing something wrong?
Are you sending it from your aol.com email address?
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Old 04-25-18, 03:21 PM
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Originally Posted by wgscott
Are you sending it from your aol.com email address?
Sending from my att/yahoo address (@sbcglobal.net).

I also left a telephone message to no avail.
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