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So I sold some brakes on Ebay

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So I sold some brakes on Ebay

Old 03-04-11, 01:18 PM
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Shuke
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So I sold some brakes on Ebay

I sold some brakes on ebay. This is the listing

https://cgi.ebay.com/ws/eBayISAPI.dll...=STRK:MESOX:IT

I shipped them and the guy got them. He said they looked fine but that they were missing the nut that goes through the fork to hold the front brake on and that he wants a $4 refund to buy it from his LBS because the listing never said anything about not having it. I have several questions about this:

1. Is it reasonable for him to be asking for this? The nut is fork specific so I didn't include it because I assumed he had one for his fork already.
2. I offered to send him one of the length he needs for free, he hasn't replied yet. Is this a reasonable solution?
3. How much does one of these cost at an LBS? $4 seems like a lot seeing as how they come in bags of five for free with any retail brakeset you buy.

What would you do if you were both me and the buyer?
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Old 03-04-11, 01:22 PM
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if i were the buyer, i would just suck it up and deal with it. i think either solution for you is pretty much acceptable, $4 or sending him one both seem like reasonable solutions for a picky buyer, and its a low price to keep someone happy IMO.
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Old 03-04-11, 01:23 PM
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If they are fork-specific, I would tell him how it is. How can he expect you to include a bolt that only works with his particular bike? You have no way of knowing what bike it will be used on, so it's not your problem.

Tell him to HTFU and quit whining.
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Old 03-04-11, 01:24 PM
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1. kinda, but not really
2. yes, that sounds like a good solution to me
3. some LBS's charge plenty for little stuff. As is their right, IMO.

Next time, more pics and a more complete description will save heartbreak afterwards...
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Old 03-04-11, 01:25 PM
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Are you going to sell more stuff on ebay? If so, 4 bucks isn't worth the possibility of negative feedback. In your position, I would have replied, "Oops - sorry! I can pop one in the mail or refund you $4 - which would you prefer?"
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Old 03-04-11, 01:26 PM
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1. Your picture does not show, so it's a gray area. You said they were off a bike, implying that you're not selling a product as packaged new. However, you even admit in question #3 that brakes generally come with a full variety of them.

2. Sounds fair to me.

3. Specialty parts cost a premium. Try a 2mm x 10cm screw for a flute key some time.
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Old 03-04-11, 01:29 PM
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Refund him $4, or send him the nuts. You could have shown a picture from the back without nuts.
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Old 03-04-11, 01:29 PM
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I can answer how I would handle it...

First of all, I would be pissed if I ordered a set of brakes and they didn't come with nuts. Like really pissed. What if it's a new bike and there is no existing nut? What if his existing brakes are so crappy and the hardware is so crappy and soft that he just wanted to upgrade his brakes.....but then he still has to use his old crappy bolt? I believe they should be included, or it should say somewhere that they're not. That would be the same as not sending the brake pads. They're incomplete.

Now if I were him, I would be pissed, but I wouldn't have even told you about it. I would've gone to the LBS with my sob story and paid the $4. I mean, it's $4!

If I were you, I'd send this guy $4. First of all, I believe he should have the nuts, but second, a negative feedback would probably cost you more than $4.
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Old 03-04-11, 01:31 PM
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It's 4 bucks. BFD.
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Old 03-04-11, 01:37 PM
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send him the 4.00 or he may leave you a negative feedback.. since buyers have all the power in this regard, just give him the money..

It is true bike shops sometimes charge lots of money for little parts.. You are lucky you are dealing with a high FB ebay person, if this were a newby, you would of already been hit with a negative and they would be asking for a partial refund..
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Old 03-04-11, 01:43 PM
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Originally Posted by GiantDefyGuy View Post
I can answer how I would handle it...

First of all, I would be pissed if I ordered a set of brakes and they didn't come with nuts. Like really pissed. What if it's a new bike and there is no existing nut? What if his existing brakes are so crappy and the hardware is so crappy and soft that he just wanted to upgrade his brakes.....but then he still has to use his old crappy bolt? I believe they should be included, or it should say somewhere that they're not. That would be the same as not sending the brake pads. They're incomplete.

Now if I were him, I would be pissed, but I wouldn't have even told you about it. I would've gone to the LBS with my sob story and paid the $4. I mean, it's $4!

If I were you, I'd send this guy $4. First of all, I believe he should have the nuts, but second, a negative feedback would probably cost you more than $4.
I disagree. Brake pads are universal and should work with any aluminum rim. A mounting bolt for a brake caliper is frame/fork specific. Is the seller supposed to supply a bolt for every bike ever made? I wouldn't expect this.

The buyer knew they were take-offs from a bike. He should have asked questions before committing to buy. You can't buy a Porsche 911 and expect a partial refund because you found out it can't go off-road. Do your HW first, then spend your money. The buyer should have known better in this case.
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Old 03-04-11, 01:44 PM
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Originally Posted by GiantDefyGuy View Post
I can answer how I would handle it...

First of all, I would be pissed if I ordered a set of brakes and they didn't come with nuts. Like really pissed. What if it's a new bike and there is no existing nut? What if his existing brakes are so crappy and the hardware is so crappy and soft that he just wanted to upgrade his brakes.....but then he still has to use his old crappy bolt? I believe they should be included, or it should say somewhere that they're not. That would be the same as not sending the brake pads. They're incomplete.

Now if I were him, I would be pissed, but I wouldn't have even told you about it. I would've gone to the LBS with my sob story and paid the $4. I mean, it's $4!

If I were you, I'd send this guy $4. First of all, I believe he should have the nuts, but second, a negative feedback would probably cost you more than $4.
Not exactly sure where you're going with some of these comments.
1. The new frameset I bought a few months ago came with a nut for the fork
2. I doubt that a nut that withstood holding a brake on to begin with is incapable of holding the brakes on after being taken off...
3. This is completely not analogous to brakepads. I would say this is more similar to buying a wheelset. "WHAT?! THE F**KING WHEELSET DIDN'T COME WITH TIRES AND TUBES?! WHERE THE FORK IS THE FORKING CASSETTE?! WHAT DO YOU MEAN I SHOULD ALREADY HAVE THOSE?!" I'm guessing that's what your reaction would be to buying a wheelset on ebay...


My quibble with your post UrbanKnight is that these are not brand new, retail, in box brakes. If they were and I took the little baggie of nuts out then I think that it would be reasonable to argue over this. If he didn't have one and didn't see it in the picture he should have asked. You're right though that I could have said "please tell me what length nut you would like included" or "no nut for the front brake is included".

Both of us made an assumption and I guess it's realistically both of our faults. However, I'm trying to make this right because I don't want to ruin my %100 positive feedback over such a small issue.

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Old 03-04-11, 01:45 PM
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Originally Posted by ilovecycling View Post
I disagree. Brake pads are universal and should work with any aluminum rim. A mounting bolt for a brake caliper is frame/fork specific. Is the seller supposed to supply a bolt for every bike ever made? I wouldn't expect this.
Well, the buyer probably assumed the bolt(s) would be the right size for a CAAD9 based on the description...
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Old 03-04-11, 01:49 PM
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If I were the buyer, I'd be bummed, but that kind of thing is what you expect buying used. For example, I recently bought some used pedals and cleats off ebay and they didnt come with the hardware that screws the cleat to the shoe. Would have been nice, but oh well, I'm getting a new set of cleats with hardware. That's the breaks.

As the seller, you just have to make them happy. $4 is cheap enough to just be done with it. Otherwise, they ruin your feedback. There's a lot of very annoying buyers out there on ebay, its part of the pain of selling on ebay.
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Old 03-04-11, 01:55 PM
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Tell him you'll send him the four bucks and the nut, especially if you think he might leave negative feedback.
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Old 03-04-11, 01:56 PM
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I've bought multiple sets of brakes before and they've always come with one size nut. I had no idea there were multiple sizes. If I bought them, I would have expected them to come with the nut. Just refund the $4.00
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Old 03-04-11, 01:57 PM
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Originally Posted by pallen View Post
If I were the buyer, I'd be bummed, but that kind of thing is what you expect buying used. For example, I recently bought some used pedals and cleats off ebay and they didnt come with the hardware that screws the cleat to the shoe. Would have been nice, but oh well, I'm getting a new set of cleats with hardware. That's the breaks.

As the seller, you just have to make them happy. $4 is cheap enough to just be done with it. Otherwise, they ruin your feedback. There's a lot of very annoying buyers out there on ebay, its part of the pain of selling on ebay.
Agreed. I didn't want my first post to come off the wrong way. I'm going to send the guy the nut or refund him just to maintain "the customer is always right" attitude. However, since I'm a regular guy who feels like he didn't make a mistake, I wanted to get 3rd party views to see if I really did or didn't make a mistake.
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Old 03-04-11, 02:00 PM
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I'm not using the quote function, but I'll answer some points about my post...

Agreed. Brake pads were not a fair comparison, so I take that part back. I was just trying to demonstrate how pissed I would be with nut-less brakes. I'm actually a very reasonable person, and I would;ve not even contacted you about the bolts. I was just answering your question with my thoughts along with some extra sarcasm. (But to be fair, pads aren't universal. I believe you would need different pads if you had carbon rims. but I digress.)

Now the reason I listed my 2 silly scenarios is because they basically both just happened to me.
I got a new bike, but the brakes that came with it were junky, and I wanted new ones. I also didn't like the way they mounted (old-school "outside" bolts). So I ordered some more brakes. I drilled a hole in the back of my fork so I could mount the new brakes the "right" way, and I used the supplied nut that came with my new brakes. It's great now, but I wouldn't have been able to use my old bolt because I was "upgrading" it.
As far as the old soft bolt....I didn't mean that it wouldn't hold the brake on anymore. I meant that it's been used so many times that the edges are rounded off, and I'm not putting this old thing on my brand new set of brakes.

So I've bought a few sets of brakes pretty recently, and they all came with nuts. I needed one with an "outside" nut for my back brake, so I made sure I ordered one that came with one.
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Old 03-04-11, 02:01 PM
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is the weight you listed with or without the bolt?

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Old 03-04-11, 02:04 PM
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If it was a "mistake", it was a completely honest one that anyone could do. With used parts, its hard to know and be able to provide everything that would come if you bought it new. I'm not really sure I would say its required when selling used parts. Obviously, important parts to the function of the item have to be there, but mounting hardware is kind of a grey area.

I wouldn't be upset at a buyer, but it does cause an inconvenience when you are ready to build a bike and have to go scrambling for something hard to find.
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Old 03-04-11, 03:09 PM
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Originally Posted by Shuke View Post
Agreed. I didn't want my first post to come off the wrong way. I'm going to send the guy the nut or refund him just to maintain "the customer is always right" attitude. However, since I'm a regular guy who feels like he didn't make a mistake, I wanted to get 3rd party views to see if I really did or didn't make a mistake.
You DID make a mistake - you made an assumption about how knowledgeable your potential customers are and, because of this, you weren't explicit enough with the item description and/or photos.
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Old 03-04-11, 03:26 PM
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If the purchase and refund are through PayPal, they will refund part of your fee, so you'll only be out $3.75 or so instead of $4.00.
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Old 03-04-11, 03:30 PM
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What you SHOULD have done, what the buyer SHOULD do, and what will make the buyer SHUT UP and leave POSITIVE FEEDBACK are all different by now.

Do whatever results in the latter and move on.

But yeah, you should have sent everything because a new complete set would include all of the hardware.

Last edited by mmmdonuts; 03-04-11 at 03:37 PM. Reason: added last bit
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Old 03-04-11, 05:03 PM
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Make sure he/she leave you positive feedback BEFORE refunding any amount. I refunded a purchase to one moron and he still didn't leave feedback!

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Old 03-04-11, 05:06 PM
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$4.
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