Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

My bike has arrived at the LBS, but my sales guy is gone...

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

My bike has arrived at the LBS, but my sales guy is gone...

Old 03-09-11, 05:59 PM
  #1  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
My bike has arrived at the LBS, but my sales guy is gone...

Gone as in no longer employed at that shop. I'm not exactly sure why, but I was given the impression that he was canned for something or other. Anyhoo.... We had a deal worked out where he'd knock $300 off the $3500 bike, give me $500 trade-in on my current ride, $400 for the Fulcrum wheels that come with it and I don't want, and about $75 or so for the stock Toupé saddle. The shop seems to have something else in mind that would probably involve my spending more $$$ out of pocket..... so the question is:

Would I be a total doüche to walk if they don't honor the fired employee's offer? In my brief conversation with the replacement sales guy (who transferred from another one of their stores), it seems to me that my sales guy may have been caught in some questionable sales practices that my deal may or may not have been apart of.
MegaTom is offline  
Old 03-09-11, 06:01 PM
  #2  
datlas 
Beyond Bogus
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 33,513

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 470 Post(s)
Tagged: 2 Thread(s)
Quoted: 13323 Post(s)
Liked 2,099 Times in 1,101 Posts
If it was in writing I think they should honor it.

If it was all a handshake I would still ask them to honor the agreement but don't be surprised if they don't.
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is online now  
Old 03-09-11, 06:02 PM
  #3  
Gluteus
Maximus
 
Join Date: Jun 2008
Location: Wisconsin
Posts: 1,845
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked 0 Times in 0 Posts
Originally Posted by MegaTom View Post
Gone as in no longer employed at that shop. I'm not sure exactly sure why, but I was given the impression that he was canned for something or other. Probably questionable business practices that I may or not be apart of. Anyhoo.... We had a deal worked out where he'd knock $300 off the $3500 bike, give me $500 trade-in on my current ride, $400 for the Fulcrum wheels that come with it and I don't want, and about $75 or so for the stock Toupé saddle. The shop seems to have something else in mind that would probably involve my spending more $$$ out of pocket..... so the question is:

Would I be a total doüche to walk if they don't honor the fired employee's offer? In my brief conversation with the replacement sales guy (who transferred from another one of their stores), it seems to me that my sales guy may have been caught in some questionable sales practices that my deal may or may not have been apart of.
No.
Gluteus is offline  
Old 03-09-11, 06:02 PM
  #4  
LowCel 
Throw the stick!!!!
 
LowCel's Avatar
 
Join Date: Apr 2003
Location: Charleston, WV
Posts: 18,116

Bikes: GMC Denali

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 141 Post(s)
Liked 27 Times in 11 Posts
I don't see that as your fault and if they aren't willing / able to give you the same deal that you were originally given I feel you have every right to turn down the bike.
__________________
I may be fat but I'm slow enough to make up for it.
LowCel is offline  
Old 03-09-11, 06:06 PM
  #5  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The only thing I have in writing is

"Specialized SL3, Expert
Color = carbon
size =56
$3600
- 500
-------
$3000"

I forgot that I even had anything in writing until just now, and it would seem that he gave me a bigger discount in writing than what I had actually understood earlier. But again, I think it may be practices such as this that got him fired in the first place. I don't even think the shop knows what they're gonna do yet, the owners are kinda out of the loop at the moment, and I imagine that given the circumstances they will have to review his offer (not that they have much in ink to review, mostly just my word) to see if it's in their interests to honor it.
MegaTom is offline  
Old 03-09-11, 06:08 PM
  #6  
Harlan
Tyrannosaurus Rexitis
 
Harlan's Avatar
 
Join Date: Mar 2011
Location: Cape Cod, MA
Posts: 952

Bikes: Scott Addict 6870

Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by MegaTom View Post
The only thing I have in writing is

"Specialized SL3, Expert
Color = carbon
size =56
$3600
- 500
-------
$3000"

I forgot that I even had anything in writing until just now, and it would seem that he gave me a bigger discount in writing than what I had actually understood earlier. But again, I think it may be practices such as this that got him fired in the first place.
They clearly fired him because he couldn't subtract one number from the other.
Harlan is offline  
Old 03-09-11, 06:11 PM
  #7  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
That may be a possibility. But the above is my typo, not necessarily his poor math skills.
MegaTom is offline  
Old 03-09-11, 06:12 PM
  #8  
Harlan
Tyrannosaurus Rexitis
 
Harlan's Avatar
 
Join Date: Mar 2011
Location: Cape Cod, MA
Posts: 952

Bikes: Scott Addict 6870

Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
And seriously, it's your 3 grand, don't feel pressured to spend it - especially if they go back on the deal you agreed on ordering the bike for.
Harlan is offline  
Old 03-09-11, 06:16 PM
  #9  
m015094
Senior Member
 
Join Date: Apr 2007
Location: San Diego
Posts: 167
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Harlan View Post
They clearly fired him because he couldn't subtract one number from the other.
HA HA HA AHA AAAGAGAGGAGALFH:IODH:ODIH Tigers Blood I'm Charlie SHeenWinnnniiggugngggg
m015094 is offline  
Old 03-09-11, 06:19 PM
  #10  
rooftest
Despite all my rage, I am
 
rooftest's Avatar
 
Join Date: Jan 2007
Location: Los Angeles, CA
Posts: 2,613

Bikes: LeMond Zurich, Colnago C-50

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Did you put down a deposit?

If you didn't, they can always back out - but I'd try to hold them to it if it was me.
rooftest is offline  
Old 03-09-11, 06:20 PM
  #11  
WhyFi
Senior Member
 
WhyFi's Avatar
 
Join Date: Jan 2010
Location: TC, MN
Posts: 31,547

Bikes: R3 Disc, Haanjo

Mentioned: 339 Post(s)
Tagged: 1 Thread(s)
Quoted: 14319 Post(s)
Liked 3,394 Times in 1,814 Posts
You made a decision based upon certain deal. If they decide that they can't honor that deal, you're under no obligation to carry through with the purchase.
WhyFi is online now  
Old 03-09-11, 06:20 PM
  #12  
ILUVUK
en fuego
 
ILUVUK's Avatar
 
Join Date: Jan 2007
Location: Davenport, IA
Posts: 2,685

Bikes: Trek Madone 3.1

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If they don't honor the deal, I'd have no problem walking away from that one.
ILUVUK is offline  
Old 03-09-11, 06:21 PM
  #13  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Harlan View Post
And seriously, it's your 3 grand, don't feel pressured to spend it - especially if they go back on the deal you agreed on ordering the bike for.
Well, yeah... in the end I'm obviously gonna do what's best for me. I guess I'm just curious about the question of whether I should give some consideration to the idea that the guy was probably screwing the shop when he made me such an offer; and knowing that, whether I should have the expectation that the shop holds their end of that deal since it was the shop owners that put this person in a position to make such things happen.

Last edited by MegaTom; 03-09-11 at 06:24 PM.
MegaTom is offline  
Old 03-09-11, 06:26 PM
  #14  
531phile 
I'm Carbon Curious
 
531phile's Avatar
 
Join Date: Aug 2005
Posts: 2,194
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Walk on down the line.
531phile is offline  
Old 03-09-11, 06:44 PM
  #15  
sci_femme
Senior Member
 
Join Date: Jun 2009
Location: Southeast
Posts: 756

Bikes: cyclotank

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Of two shops in City Beautiful that carry Specialized only one is a chain. And I have been avoiding that merry bunch like a plague.

SF
sci_femme is offline  
Old 03-09-11, 06:52 PM
  #16  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by sci_femme View Post
Of two shops in City Beautiful that carry Specialized only one is a chain. And I have been avoiding that merry bunch like a plague.

SF
I only know one shop of the four, and they've been good to me. Or rather HE's been good to me (I haven't dealt much with the other employees except for the odd tube/tire/whatever sale)... I think I'll reserve further judgement until I find out just how far they decide to renege on his offer.
MegaTom is offline  
Old 03-09-11, 06:52 PM
  #17  
grwoolf
Senior Member
 
Join Date: Jun 2009
Location: Austin
Posts: 1,272
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
You made your deal with the shop, not an individual. If they don't honor it, no problem walking. I could see them trying to back out of the deal, but a good shop should just suck it up as long as they aren't losing big money on the deal.
grwoolf is offline  
Old 03-09-11, 07:56 PM
  #18  
jrobe
Senior Member
 
Join Date: Aug 2006
Posts: 2,469
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Likes: 0
Liked 9 Times in 6 Posts
$500 off on a high end bike (14% off in this case) isn't a bad deal. Maybe even if you didn't get the extras you expected, this isn't a bad deal.

The last couple higher end bikes I have bought didn't have much of a discount at all except maybe a little on assessories.
jrobe is offline  
Old 03-09-11, 08:06 PM
  #19  
JonnyV
Senior Member
 
JonnyV's Avatar
 
Join Date: Mar 2006
Location: Bellwood, Pa
Posts: 1,671

Bikes: 2012 Fuji Altamira 1.0. 2017 Lynskey R250

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Likes: 0
Liked 5 Times in 3 Posts
I'd tell them to honor it and get some money from you or don't honor it and get zero money. I don't like seeing customers walk out the door angry and with no product and neither does your shop. If they do honor this deal just make sure you become a loyal customer.
JonnyV is offline  
Old 03-09-11, 08:28 PM
  #20  
gazelle5333
Senior Member
 
Join Date: Jul 2008
Location: Kissimmee, FL
Posts: 514
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
agreed...i picked up my 09 expert for a mere $2000 (sure it was this past summer and they found it new in the box in the demo truck...) but still a $3300 bike for $2000 and you know sure as hell that the LBS made some sort of profit in it too...makes you wonder what cost is on these bikes
gazelle5333 is offline  
Old 03-09-11, 10:26 PM
  #21  
MegaTom
Senior Member
Thread Starter
 
MegaTom's Avatar
 
Join Date: Jul 2009
Location: Orlando, FL
Posts: 2,012

Bikes: Specialized Roubaix SL3, Lynskey Cooper CX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by JonnyV View Post
I'd tell them to honor it and get some money from you or don't honor it and get zero money. I don't like seeing customers walk out the door angry and with no product and neither does your shop. If they do honor this deal just make sure you become a loyal customer.
I've been a loyal customer, and I'd like to remain that way. That said, I'm becoming more comfortable with the idea of taking my business elsewhere and leaving them holding a >$3k bike they'd rather not stock... even if it means paying a little more for the same bike.
MegaTom is offline  
Old 03-09-11, 11:36 PM
  #22  
AdrianFly
Twilight Requiem
 
AdrianFly's Avatar
 
Join Date: Jun 2008
Location: Lonely Mountain
Posts: 461

Bikes: TrekFX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've been a loyal customer
Dude! Here's what you do.. you tell them that you had a one night stand with that guy that got fired. Tell them he never called you back. Cry a little.. wipe away a fake tear.. stumble backwards, sigh.. and throw the back of your hand over your forehead and go... omg.

Make them feel guilty and they will honor the deal. You just gotta do a good acting job.. no screwing around.
AdrianFly is offline  
Old 03-10-11, 05:28 AM
  #23  
sci_femme
Senior Member
 
Join Date: Jun 2009
Location: Southeast
Posts: 756

Bikes: cyclotank

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by MegaTom View Post
I've been a loyal customer, and I'd like to remain that way. That said, I'm becoming more comfortable with the idea of taking my business elsewhere and leaving them holding a >$3k bike they'd rather not stock... even if it means paying a little more for the same bike.
Love O-Cycle for low-pressure and selection, and Loco never screwed me over on service.

Just sayin'
sci_femme is offline  
Old 03-10-11, 05:47 AM
  #24  
WHOOOSSHHH...
Senior Member
 
WHOOOSSHHH...'s Avatar
 
Join Date: Aug 2007
Location: RVA
Posts: 6,404
Mentioned: 2 Post(s)
Tagged: 1 Thread(s)
Quoted: 24 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Maybe, start over. See the best deal they will offer. If not acceptable to you, then by all means go find a deal that works for you.
WHOOOSSHHH... is offline  
Old 03-10-11, 05:49 AM
  #25  
WHOOOSSHHH...
Senior Member
 
WHOOOSSHHH...'s Avatar
 
Join Date: Aug 2007
Location: RVA
Posts: 6,404
Mentioned: 2 Post(s)
Tagged: 1 Thread(s)
Quoted: 24 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by AdrianFly View Post
Dude! Here's what you do.. you tell them that you had a one night stand with that guy that got fired. Tell them he never called you back. Cry a little.. wipe away a fake tear.. stumble backwards, sigh.. and throw the back of your hand over your forehead and go... omg.

Make them feel guilty and they will honor the deal. You just gotta do a good acting job.. no screwing around.
Maybe even a better idea!
WHOOOSSHHH... is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.