buddy213

I've got a 63cm Cannondale SuperSix, black, all carbon. This has been a great ride for me, for the past 2 years. My first venture into carbon. Great bike! Corners/tracks well, light, fast. It is all past tense.

I noticed on the right pedal downstroke that the bb was coming out away from the frame. odd. Thought maybe the bb30 adaptor needed fixin. Took it to the shop, they took it apart, cleaned it up and saw that it was fugked. The aluminum shell/sleeve which sits in the frame, was no longer attached to the frame! It simply spun around and around. hmmm...

I am 2nd owner of the bike, the shop asked their canny rep what they can do for me, and I was offered a crash-replacement frame for $2400. yikes. I bought the bike complete for $2700, and sold off unneeded wheels, cranks, etc for $1200. Anyway, I declined the "warranty" offer.

So, now what. Took the frame to a reputable if its broke he can fix it mechanic, and we were able to get the cups out, get the adaptor out, and get the sleeve out of the frame. Great. Now all we need is to get a new sleeve.

Cannondale wont supply one. *****es. Now I'm stuck with a 2.5 pound paperweight that is(was) worth over $1,000.

Damn.

Elvo

Can you source a BB30 sleeve elsewhere?

Seattle Forrest

Sorry. That bites.

Calfee?

ballistic

Holy ****, how tall are you?

maverick31210

i would call up cannondale myself and explain the situation...ask to keep speaking to higher ups....threaten bad reviews, word of mouth, etc.....its worth a shot.

blacksquid

I think this is pretty crappy advice. OP bought the bike used and we don't know how the bike was treated. Call Calfee per Seattle Forrest.

Spookeay Bird

Yes. Call them your self and speak to a supervisor If still not help send a registered letter to there service department.
But before you get nasty with them. Find out why they can't/wont send you one.
It could be that it's not a replacement part. They could be run in number conjunction with frame supply in the plant.
Cannondales are great bikes IMHO the best. at 1 grand it's worth some phone calls and letter writing on your part.
If all fails, Go to a machine shop and have one made.

buddy213

I'm 198cm tall. Bike was treated great, raced plenty, never crashed or otherwise abused. I had an exchange of about 7 emails with Cannondale customer service. phoning didnt get me anywhere. Trying to get local shop to work on my behalf still waiting to hear from them. Calfee can't fix it without the right part. Cannondale has the right part. I am considering getting something machined.

Last of cannondale emails:

urbanknight

I gotta say I don't understand how this makes a difference. If someone buys a used frame, the warranty is void because you don't know how it was treated, but the original owner can claim a free replacement even if he was rough with it? I personally think a company should set a warranty period and be willing to inspect and replace (if not abused) anything within that time. That being said, their policy is clearly written in black and white. If you don't like it, don't buy it (or buy it secondhand in this case). When I buy a used frame, I consider it buyer beware and don't expect the manufacturer to back my decision to be cheap, unless they somehow implied that they would.

phee

⇑⇑⇑⇑
This. I am sure that someone with a lathe could turn out a bushing for you that would work if all else fails.

Spookeay Bird

Well that's it then. The E-mail said what I suspected. they are a integrated frame production part. There are legal reasons they will not send it along with logistical reasons. "It's not a serviceable part" If you have it machined you will need to take great care when epoxying the new one in if there has been any inner diameter BB ware. If it's not put in on some kind of jig you could cause the crank to be at a bit of a slant causing all kinds of ring & chain alignment problems. You need to have it bored out and a over size bearing installed. I'm sorry but I think Cannondale is right on in this. Go to the machine shop and see if you can slip them a extra $100 to get the ID and OD right on 0 axis.

2ndGen

+1K

It cost the OP $500. a year to ride the bike.
I'd never buy used precisely because there is no warranty.
Even at $2400., you'd be getting a 2011/2012 frame (instead of a 2009?).
Take out the $1500. you made on the sell-off parts and a new 2012 SuperSix frame is costing you what?

$1,200.?

IMO, if my numbers are correct and I understood the OP correctly, that's a frigin' steal.

You might not have gotten the benefit of buying new with a warranty,
but if you ask me OP, Cannondale ain't doing wrong by you.

Be happy you can get that offer. What do you want? A free frame?

hammond9705

I've heard that Trek has a very similar policy for the exact same problem

fly:yes/land:no

i wouldn't call cannondale ****ers. they have the same warranty policy in place as they did when you bought the bike two years ago and it clearly doesn't apply to second hand owners.

jrobe

Sorry to hear about your problem.

It just shows, if you want a bike with a warranty, you need to buy a bike with a warranty.

tagaproject6

You may have a problem with this.

mvnsnd

Cannondale is specific on their warranty. I also think they are giving you a reasonable offer. Yeah, it's a lot of money, but I think you are also getting a new frame warranty too.

What would your shop charge for a new SuperSix? You could offset that with the sale of parts from the damaged one.

2ndGen

Quote of The Thread.

gus6464

It's just a sleeve though. It's kinda messed up of Cannondale to now try to at least send the guy a new sleeve. I could understand if the frame was trashed but that is not the case.

2ndGen

2ndGen

It's all about liability.

They send OP a new sleeve.
Somehow, the bike fails again worse case scenario; OP gets hurt.
Who do you think will get sued? Cannondale.
They don't want to get married to the OP's problem.

We go through this just about every week in my business.

rschleicher

OK, I get that the sleeve by itself is not "a serviceable part". And I could understand that they are part of a production flow for the frame, etc., etc. But is there a larger sub-assembly that they would sell - such as a complete set of BB parts?

If they are saying that the BB is essentially part of the frame, and we only sell complete frames with BB's already installed (since they are integrated), that seems like a decidedly un-friendly policy.

Maybe ask them for a part number reference that you could take to the vendor that actually makes the BB30 parts for Cannondale. Maybe THEY'LL be more consumer-friendly.

As a counter-example: I have some home audio speakers (fairly large floor-standers) that I bought 15 years ago. I recently needed to move them from a carpeted room to a room with hard floors. So I needed to remove the carpet spikes, and replace them with screw-in "feet". These originally came with the speakers (along with the spikes), but I had no idea where I had stashed them 15 years ago. So, I sent an e-mail to the company, hoping that they would have something to sell me that would work. I get a reply e-mail about an hour later, saying that they're very happy that I still like my speakers, and they were mailing me the threaded-feet that afternoon - no charge. Now THAT's customer service!

buddy213

I'm not looking for a warranty or a free ride. What I want, is to purchase the part that will put my humpty-dumpty back together again. I'd guess it's a $30 part. They can charge me $100, fine. As far as I know, they are the only ones with this part. If I could get it from somewhere else, I would. That is why asking a machinist to recreate, is not out of the question.

The original sleeve that cannondale supplied as part of the bike, failed. Does that mean if I fell, because of the failed part, I could and would sue? no way. I just want to ride. I'm not asking them to fix anything, just supply the needed part. If the second part failed, it'd seem more likely that damages would be attributed towards either myself 'user error' or to my mechanic. Give me a waiver, I have a pen.

Spookeay Bird

I think this part is bonded to the composite material of the frame. If you buy a new BB I don't think this part would come with it.
In a way I think it's considered a single part of the frame as a single unit since it's installed and hoped to be permanently bonded.

If the OP was the original owner I would bet it would be a no question asked replacement frame. But the poison is in the print for this one.

tagaproject6

The OP claimed that the bike was "raced plenty". I believe Cannondale will not warranty a bike that is used for racing.