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warranty - used bike + original receipt

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warranty - used bike + original receipt

Old 08-23-11, 06:13 PM
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losttofollowup
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warranty - used bike + original receipt

About a month ago I bought a Specialized Dolce sport on craigslist. Now I've discovered a crack on the headtube. (OK, I learned a lesson about buying on CS. Maybe the crack was there all along, maybe it wasn't...)

I'm trying to get a warranty claim for a new frame but I know the warranty is only valid for the original owner.

I got the receipt from the seller but it's obviously not my name or her name. The dad bought it for his daughter who doesn't want it anymore. His name is one the receipt. Now the daughter is selling it. She's not going to come to my LBS to get it fixed. But she's willing to call my LBS if they can work it out over the phone.

Can she vouch for being the owner (owner's daughter) on the phone? But then they'll know that I'm not the original owner.

You think it's possible she'll be able to make a claim, have my LBS do the work, and give me the bike??
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Old 08-23-11, 06:30 PM
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You can try it and maybe luck out, but personally, I don't think that you are going to get anywhere since you are not the original owner. I am assuming that the bike is carbon fiber. If so, there are some threads on this forum where others have had very good luck sending their CF bikes out for non-warranty frame repair. You may want to check into that.
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Old 08-23-11, 06:47 PM
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The last straw would be give it back to the seller to see if she can go through the claim and give it back to me afterwards, if she's willing to do that.

But I want to try at my LBS first, except I'm afraid the Specialized rep will somehow know that suspiciously two identical bikes have been requested for warranty for the same problem... So my cover would be blown.

The frame is aluminum so I think I'm pretty screwed once it cracks.
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Old 08-23-11, 06:50 PM
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the Dolce is aluminum. It can be repaired by a skilled welder, especially one familiar with bicycle repair. It will need touchup paint or preferably the whole bike.
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Old 08-23-11, 07:11 PM
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Originally Posted by ColinL View Post
the Dolce is aluminum. It can be repaired by a skilled welder, especially one familiar with bicycle repair. It will need touchup paint or preferably the whole bike.
+1

If you live in a medium to large city, you shouldn't have any problems finding someone who can TIG weld the crack. Just make sure that you ask to see some of the welders work and don't take their word for it that they can TIG weld as it is different than regular welding.
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Old 08-23-11, 07:22 PM
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Yup. OP whatever you do, don't try to defraud the dealership. If you can get the daughter or the father to file the claim that is wonderful. Second option ask for refund (full or partial to cover repairs). Third option have it repaired on your dime.

Saying you are someone you are not is a bad idea, especially when the value of the item exceeds $500. By UCC that should be a felony.
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Old 08-23-11, 07:41 PM
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Originally Posted by losttofollowup View Post
The last straw would be give it back to the seller to see if she can go through the claim and give it back to me afterwards, if she's willing to do that.

But I want to try at my LBS first, except I'm afraid the Specialized rep will somehow know that suspiciously two identical bikes have been requested for warranty for the same problem... So my cover would be blown.

The frame is aluminum so I think I'm pretty screwed once it cracks.
I think it's perfectly ok to screw somebody else so you won't have to be screwed. I mean, you did get screwed in buying this bike, didn't you? And it always ok to do anything to avoid a good screwing.

It's not like you should get your money back from the seller that screwed you when they sold you a bike with a cracked frame. No, you should pass the screwing on. Unless you cracked the frame (sweet jumps?), then see paragraph 1.
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Old 08-24-11, 03:43 AM
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Originally Posted by losttofollowup View Post
The last straw would be give it back to the seller to see if she can go through the claim and give it back to me afterwards, if she's willing to do that.

But I want to try at my LBS first, except I'm afraid the Specialized rep will somehow know that suspiciously two identical bikes have been requested for warranty for the same problem... So my cover would be blown.
Give it a shot. Worst thing that could happen is the Rep realizes after the deal is done, and then calls the cops. You get done for fraud and end up sharing a cell with a big friendly guy.
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Old 08-24-11, 05:05 AM
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Originally Posted by losttofollowup View Post
About a month ago I bought a Specialized Dolce sport on craigslist. Now I've discovered a crack on the headtube. (OK, I learned a lesson about buying on CS. Maybe the crack was there all along, maybe it wasn't...)

I'm trying to get a warranty claim for a new frame but I know the warranty is only valid for the original owner.

I got the receipt from the seller but it's obviously not my name or her name. The dad bought it for his daughter who doesn't want it anymore. His name is one the receipt. Now the daughter is selling it. She's not going to come to my LBS to get it fixed. But she's willing to call my LBS if they can work it out over the phone.

Can she vouch for being the owner (owner's daughter) on the phone? But then they'll know that I'm not the original owner.

You think it's possible she'll be able to make a claim, have my LBS do the work, and give me the bike??
So you didn't do a thorough inspection of the frame when you got the bike?

Caveat emptor.

BTW...rather then trying to zoom the shop and the manufacturer, ask them if they know of someone that can repair it. Most good shops know people that can do that type of work.

Last edited by roadwarrior; 08-24-11 at 12:46 PM.
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Old 08-24-11, 05:40 AM
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Warranties are to support the people who buy products from the company offering the warranty. Honesty is the best policy.
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Old 08-24-11, 05:49 AM
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Not to get your hopes up but a few years back my Specialized developed a crack on the headtube. I walked into a shop, showed them the frame a week later I was the proud owner of a shiny new frame. They never asked me any questions.
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Old 08-24-11, 05:51 AM
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Just ask her to do the warranty claim for you, the original purchaser was her dad, but I'm sure they'll let it slide since it's 1 family, and 2 a bike that was obviously not for him. Offer to take her out for lunch for her troubles, and get her a bottle of wine or something as a thank you.
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Old 08-24-11, 06:05 AM
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Just do the warranty claim. I seriously doubt the dealer will even question the different names. If they do, just play dumb with,"Hm, didn't know it only covered original owner", thank them, and ask how much a repair would be.
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Old 08-24-11, 07:52 AM
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I guess it is not a big surpise to see how many dishonest people are in the world.
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Old 08-24-11, 08:29 AM
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Originally Posted by Munk69 View Post
I guess it is not a big surpise to see how many dishonest people are in the world.
She never said she was going to pretend to be the other person. She was just going to try her LBS first and see what they say about processing the warranty for her. If not, then she was going to get the orig owner to do it. It is a defect.
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Old 08-24-11, 08:47 AM
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The whole point of the "original owner" clause in most warranties is not to screw a second buyer, but rather to prevent multiple claims on the same broken item. For example, I claim a warranty on a broken frame and get a new frame. I then sell the old frame (assuming it is not taken by the bike shop) and sell it on craiglist. Then the new owner might try to file a claim and on and on. This wouldn't be financially sustainable for a company.

I ran into the mixed name thing when I bought a new mountain bike about 10 years ago. My receipt was for the correct bike, but it was for a different customer buying the same bike - and I didn't noticed until after I moved to another state. Luckily I never had to file a claim - the bike was stolen so I never had a chance.

It sounds like the bike may have been damaged before you bought it. If so, maybe contact the seller and ask if they'd be willing to file a claim for you to get a replacement frame. If not, you're probably out of luck.
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Old 08-24-11, 09:00 AM
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Originally Posted by eippo1 View Post
She never said she was going to pretend to be the other person. She was just going to try her LBS first and see what they say about processing the warranty for her. If not, then she was going to get the orig owner to do it. It is a defect.
Where did you read it was a defective frame? I must've missed that part....

She is the second owner and bought a used bike knowing she had no warranty protection. Now that she has found an issue, she is trying to circumvent the warranty process in order to avoid paying for a new frame.

It's cool. Karma is a beotch.
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Old 08-24-11, 09:03 AM
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I'd say see if you can get a refund from the original owner. Barring that, go to the lbs she bought it from and ask if they know someone who does repairs. They may ask if you want to do a warranty thing and you might get lucky. Otherwise, not so much.
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Old 08-24-11, 09:17 AM
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I love these warranty threads. Always the same range of arguments.

Why shouldn't a warranty just cover the bike, no matter who owns it?
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Old 08-24-11, 10:10 AM
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Originally Posted by Hunt-man View Post
I love these warranty threads. Always the same range of arguments.

Why shouldn't a warranty just cover the bike, no matter who owns it?
Because that would cost the manufacturer more and in a competitive environment they would end up making less money. Exactly the same reason you don't get a lifetime warranty on your car, or phone, or computer...
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Old 08-24-11, 10:10 AM
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Originally Posted by DScott View Post
And it always ok to do anything to avoid a good screwing.
My girlfriend disagrees.
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Old 08-24-11, 10:28 AM
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Doesn't welding a heat treated aluminum frame weaken it significantly? That's what I've always been told. Wouldn't want to be riding around on a frame with a compromised head tube.
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Old 08-24-11, 10:40 AM
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Originally Posted by bjamis75 View Post
Doesn't welding a heat treated aluminum frame weaken it significantly? That's what I've always been told. Wouldn't want to be riding around on a frame with a compromised head tube.
I was thinking same... cracked alum tube is likely trashed or at least a scary if it's been welded.

The only thing you could likely offer is to "return" the bike to original seller and then she takes it for claim (assuming it is a defect, was it abused?) and then you repurchase it from her.
Sounds like she likely won't do that so you could just take it in and explain the situation; with a receipt, they might give it to you, as some have described above.
If that doesn't work, I'd chalk it up as a learning and part it out to recover some of your money. Good luck.
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Old 08-24-11, 11:04 AM
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Originally Posted by gregf83 View Post
Because that would cost the manufacturer more and in a competitive environment they would end up making less money. Exactly the same reason you don't get a lifetime warranty on your car, or phone, or computer...
You said lifetime... not me.
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Old 08-24-11, 11:07 AM
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Originally Posted by AltheCyclist View Post
I was thinking same... cracked alum tube is likely trashed or at least a scary if it's been welded.
Yes, if you use regular welding equipment on thin walled aluminum tubing, it's hosed. There is special welding equipment for aluminum tubing and thin walled aluminum plates. It's called TIG (Tungston Inert Gas) welding. It takes an experienced TIG welder to weld aluminum to where the aluminum will not break down from the heat. Aluminum bikes are TIG welded at the factory by robots and there is no failure on the part of the aluminum or the weld. However, depending on where the crack is on the head tube, even TIG welding may not work. If I had to have it repaired outside of warranty, I would find a good TIG welder and see if the cost of the repair would be worth it in relationship to the percentage of failure of the weld.
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