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Didn't know I mattered to my LBS.

Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Didn't know I mattered to my LBS.

Old 10-08-11, 12:03 PM
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Mikevt1
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Didn't know I mattered to my LBS.

I have to give props to my LBS. Two days ago I completed a milestone ride for myself (it had been planned among a couple of friends for a week). A half century with a climb up the highest mtn. here in VT half way through. While the milage is not a big deal to me anymore the climb was the milestone. The temp was 38F when we started out and only dropped as we climbed the mtn. I handled climb (barely) but during the following decent I nearly froze to death. My hands hurt so badly I feared I'd lose control of my bike. I had to pull over and warm them up twice. (lesson learned here). I decided to go to my LBS for some help. Two steps inside the door I heard one of the salesmen shout out "Hey Mike, how was the Notch climb yesterday?" I didn't even know they knew who I was much less even cared about what their customers were doing for rides. I can only guess that one of my group had been in earlier in the week and mentioned they were taking my up the notch road. I mentioned my difficulty with the cold and he spent the better part of the next hour giving me his undivided attention getting the right kit for colder weather riding. I didn't even buy my bike from these guys. You can bet when I upgrade next year I will buy from them.
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Old 10-08-11, 12:18 PM
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No Whey
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What is the reason for the upgrade? Don't like your bike?

Your shop makes a greater profit margin on accessories and labor, so just keep spending there until you find the bike you love and that fits you well.
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Old 10-08-11, 12:32 PM
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Props to your shop.

It's not just if you spend your money there. A nice shop is a nice shop. If they remember you, if they keep you in their mind/s, then it's fair to return that in the form of business.

Even if it's purely mercenary (think about how nice waitstaff is the first time you sit down in a nice restaurant - they make you feel important and cared-for), it's still not a bad thing.

So, once again, props to your shop.
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Old 10-08-11, 12:43 PM
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Grumpy McTrumpy
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which climb?
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Old 10-08-11, 03:32 PM
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I just stopped at the LBS and said "Rodney, I need *one* SPD cleat. My junior lost one today in the mud in a 'cross race". He shuffles in the back and hands me a single brand new one, and says "We're good, no charge."

Support your LBS!
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Old 10-08-11, 03:41 PM
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thats great! Its great having a LBS like that. Sometimes I will have a slow day at work and will stop by the shop just to hang. I have developed enough friendships there that its really fun to go even when i dont need something. When they are slow its even better because it can easily turn into an hour of 5 or 6 of us just standing in a circle jerk talking. When I need help with something labor related or even small purchases I know I will be taken care of.
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Old 10-08-11, 03:58 PM
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canam73
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Originally Posted by pmt View Post
Support your LBS!
What if it sucks?

I have 2 near me.

The closest is part of a regional chain and is located in a well to do neighborhood. Their focus is on selling to wealthy beginners and outfitting families. But there selection of fitness/lifestyle clothing is FIRST RATE!

Option 2 I try to like because they are owned by a pretty hard working woman and caters to the road crowd. But her high school aged staff might as well be working at McDonalds and they are basically a Trek store with QBP access. I try to buy my small stuff there but as often as not it takes them longer to get what I want stocked then it does for me to get it shipped to my house.

So to those that have found an LBS worth supporting I envy you.
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Old 10-08-11, 04:19 PM
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I know the feeling of loving your LBS. I had been having wheel issues and the owner said that he will lend me one of his to see if it is me or the wheel. Unfortunately, before he was able to do that, I was scheduled to do a ride about 200 miles away. While warming up the day before, I broke another spoke. I called him and he said that I should just buy a wheel locally there and he would give me the money! (I was within 1 yr of my purchase). How great is that? This is on top of the time he spent with me trying to figure out my issues and even showing me how to do some touch-up truing.

And you know what, it paid off for him. I had been debating buy a new (road) bike but was holding off. Then when I found out I was moving in a year, I decided to push up the purchase so I could give him the money. I told him that it was his generosity and how much he has gone the extra mile that made me buy with them. He owns two locations and the mechanics at both know me rather well.

I do still feel bad because sometimes I buy accessories on Amazon since they are significantly cheaper but when the difference is minor, I buy from them.
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Old 10-08-11, 06:29 PM
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Mikevt1
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Originally Posted by No Whey View Post
What is the reason for the upgrade? Don't like your bike?
I bought a budget bike because I hadn't ridden in nearly 25 yrs and I didn't want to spend a lot and then end up selling it for a big loss. I promised myself if I put 2000 miles on this bike I would reward myself with an upgrade. I didn't anticipate how much I'd love this and how fast I'll reach my mile marker. I expect that in the early spring of next year I'll be upgrading. My current bike will become my rain bike.
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Old 10-08-11, 06:36 PM
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Originally Posted by Grumpy McTrumpy View Post
which climb?
We road up through Smuggler's Notch to the other side. We ate some to reenergize and then came back. It's only a Cat 2 climb each way but I'm just returning after a 25 yr. layoff. I'm improving, or so the guys in my group tell me, but this pushed me to my physical limit (for now). I was in your area last week staying with my sister and her family (Johnson City). Sorry to see the damage left by Lee. We suffered greatly here in Vermont the previous week from Irene. Half of my sister's road is gone. I didn't get a chance to ride there but next summer I plan a week of camping there and I'll bring my bike to check out the scenery of Binghamton.
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Old 10-08-11, 07:54 PM
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Good climb man, congrats
I was up there about a month ago, it was a fun climb. I was getting all kinds of thumbs up from people in cars at the top. Weird, they use a different finger here in NY.
For some reason Strava told me it was only a cat 4 though. We have a few 4s around here, seemed like it should have been ranked higher
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Old 10-08-11, 08:56 PM
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It's a wonderful feeling when that happens. My shop owner and mechanics all greet me by name when I come in, even though I only go once a month or so. Not only that but they remembered the century goal I told them about 3 months ago, and asked me if I did it yet last time I was there. Stuff like that keeps me coming back.
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Old 10-08-11, 09:25 PM
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I've bought my bike from my LBS and I've been in the shop more than 15 times over the past 2 years; they still don't know me by first name basis (always had to remind them). They just know why I was in there the last time. I don't take it personally as I know they're a busy shop.
Great to hear positive feedback about LBS - certainly don't hear it enough
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Old 10-08-11, 09:48 PM
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I absolute understand this. My local bike shop in korea doesn't speak much english, we usually get by with pantomime and some konglish (half korean/half english)... When I stepped into the shop the other day to tell them that I would be going home in 3 weeks, the guy shook my hand and asked me about my kids... he knew my name... my kids names... and my wifes name. Guy remembered everything I'd ever told him about me through our mixed matched conversations...... Kind of brought a tear to my eye a little. We don't even speak the same language. Our cultures are astonishingly different, but on a personal level they actually care enough about their customers to feel bad when they leave, and I think thats awesome. I'm glad you've found the same thing in your home town. I hope I find something like it in my new home.
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Old 10-08-11, 11:49 PM
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Mikevt1
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Originally Posted by TDRILL View Post
For some reason Strava told me it was only a cat 4 though. We have a few 4s around here, seemed like it should have been ranked higher
I was going off Mapmyride but I did check Strava and some folks have mapped the Jeffersonville-Notch route and it shows Cat 2. Strava does break the notch climb down to 2 segments with the 1st being cat 4 and second being cat 2. Mapmyride just makes it one 6.5 mile Cat 2 climb.
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Old 10-09-11, 12:21 AM
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Yea a good local bike shop is amazing, doing everything from pro-bono jobs to giving discounts, to caring about your rides. Gotta give em props.
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