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Charging for Warranty Replacement

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Charging for Warranty Replacement

Old 03-14-12, 11:51 AM
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jmtomasz
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Charging for Warranty Replacement

My friend bought a fully assembled Cannondale Synapse Carbon, and less than a year into the bike, we noticed a crack in the BB.

Dropped it off at the bike shop where she purchased it and they ultimately said its a crack and will replace the frame.

However they want to charge her $195 to move the components from the old to the new.

Is this common practice to charge for labor in this situation? (from a well known sports goods store in San Francisco)
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Old 03-14-12, 11:54 AM
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I think I would try to contact Cannondale directly and check on it.

My concern would be that they'd invoice Cannondale for that work and also charge the customer.
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Old 03-14-12, 11:56 AM
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I've had two warranty bike replacements. In one case they took back the bike and gave us the full purchase price as credit toward a replacement bike and in the other the broken frame was replaced and components moved over. In neither case was there any labor charge.
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Old 03-14-12, 11:58 AM
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The labor charge is surprising, but I think I've heard of other people getting hit with that. Whether you're all getting scammed or not, I don't know.
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Old 03-14-12, 12:01 PM
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From what I've seen, unless it is a recall, bike companies do not cover labor cost's as part of a warranty replacement.

I wouldn't think it was unusual. It IS a component swap, therefore charged as so.
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Old 03-14-12, 12:15 PM
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OUCH! That seems real high for a what is basically a bike build. Plus it is not a component swap, that would be on the buyer. This is a warranty issue and they are taking advantage of that. I would take it to a different shop, a bike build should run you $80-$120.
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Old 03-14-12, 12:41 PM
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You could take it to "Punkncat's" in Atlanta, they will do it for $618.00 (itemized of course) but leave your cell phone in the car!
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Old 03-14-12, 12:46 PM
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Well, when I get my car to replace something warrantied, I'm not charged anything. Never had to use my bike warranty though... I'd contact Cannondale directly.
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Old 03-14-12, 12:48 PM
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I got hit with that many years ago. I had a Gary Fischer MTB with a bad BB shell that could not be fixed rendering the frame useless. The original shop I bought from had gone out of business and while I was in the new shop I had trying to fix the ride the Fischer rep happened to stop in. I chatted with him and got the OK for a frame replacement but the switch/build cost me... er, I think $150ish. Kinda stung for something not my fault but not too bad considering the new shop had done a bunch of diagnostic wrenching and had no obligation to me. IIRC Fischer was not obliged to replace my frame either so....
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Old 03-14-12, 01:06 PM
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Originally Posted by Erzulis Boat View Post
You could take it to "Punkncat's" in Atlanta, they will do it for $618.00 (itemized of course) but leave your cell phone in the car!
Nice one!
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Old 03-14-12, 01:23 PM
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The cost of moving the parts is a "consequential damage".

The first question is whether the warranty covers such consequential damages, so you need to read the warranty.

The second question is whether, an exclusion of such damages is valid under the consumer protection laws of the applicable state. For example in W.VA. you can't limit the recovery of consequential damages in a warranty claim. W.Va. Code 46a-6-107.

Third, even if the warranty has a valid limitation on such damages, $195 is exhorbinant, particularly in the context of taking care of a customer who bought a bike from you.
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Old 03-14-12, 01:25 PM
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Noting that the OP is in California, I'd definitely look into California law on the subject. California is extremely protective of consumers, and there may well be an argument under the California Unfair Business Practices Act. Not saying it does violate that statute, but worth looking into.
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Old 03-14-12, 10:05 PM
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Originally Posted by Erzulis Boat View Post
You could take it to "Punkncat's" in Atlanta, they will do it for $618.00 (itemized of course) but leave your cell phone in the car!
that deserves another "kudos", very well done.
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Old 03-14-12, 10:45 PM
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Have them press the headset and bottom bracket (and thread the chain through the rear triangle and deraileurs if you don't have a chain tool) and do it your damn self. The cables are already to length with housing stops that are most likely slotted, the brakes are easy as pie and the deraileurs you can take back to them for a quick tune up if you can't manage to get them working how you'd like. Past those three things (headset, bb, chain), there's nothing you can't do with a set of allen keys. Just pretend it's IKEA furniture if need be.

If you're not careful, you might just learn something.
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Old 03-14-12, 10:57 PM
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Originally Posted by IthaDan View Post
Have them press the headset and bottom bracket (and thread the chain through the rear triangle and deraileurs if you don't have a chain tool) and do it your damn self. The cables are already to length with housing stops that are most likely slotted, the brakes are easy as pie and the deraileurs you can take back to them for a quick tune up if you can't manage to get them working how you'd like. Past those three things (headset, bb, chain), there's nothing you can't do with a set of allen keys. Just pretend it's IKEA furniture if need be.

If you're not careful, you might just learn something.
Yeah, but with their prices, that's probably like $175 in labor already!

Last edited by SlimRider; 03-14-12 at 11:08 PM.
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Old 03-14-12, 11:02 PM
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I've never heard of a manufacturers warranty covering an LBS' labour charge...just the nature of the beast.

If you want to chase someone for the $195 chase down Cannondale...not the poor bugger at the LBS who is essentially in the middle of a **** sandwich. Its not his fault.

Last edited by CbadRider; 03-15-12 at 09:13 AM. Reason: Undefeating the censor.
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Old 03-14-12, 11:13 PM
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Usually warranty if for frame only . . . so re-read your written warranty.
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Old 03-14-12, 11:46 PM
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Originally Posted by IthaDan View Post
Have them press the headset and bottom bracket (and thread the chain through the rear triangle and deraileurs if you don't have a chain tool) and do it your damn self. The cables are already to length with housing stops that are most likely slotted, the brakes are easy as pie and the deraileurs you can take back to them for a quick tune up if you can't manage to get them working how you'd like. Past those three things (headset, bb, chain), there's nothing you can't do with a set of allen keys. Just pretend it's IKEA furniture if need be.

If you're not careful, you might just learn something.
aggro much?

i asked if this was common practice to charge for labor. so calm down.
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Old 03-15-12, 04:30 AM
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Had a Specialized Sirrus Sport Disc, developed a crack in the frame. Specialized didn't make that bike anymore and upgraded me to a Sirrus Pro with carbon fork and stays. LBS transfered all the components at no charge and the owner delivered the bike to my home at the close of business that day and had a couple of beers with me in my screen house. I guess there's a difference in bike companies and LBSs.
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Old 03-15-12, 04:39 AM
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Originally Posted by Lexi01 View Post
I've never heard of a manufacturers warranty covering an LBS' labour charge...just the nature of the beast.

If you want to chase someone for the $195 chase down Cannondale...not the poor bugger at the LBS who is essentially in the middle of a sh*t sandwich. Its not his fault.
I agree however $195 is way too much to tear down and rebuild the bike. The tear down only takes about 10 - 15 minutes. If the bike was purchased from this shop it is not unheard of for a shop to eat the labor as part of good customer service.
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Old 03-15-12, 04:47 AM
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Originally Posted by merlinextraligh View Post
The cost of moving the parts is a "consequential damage".

The first question is whether the warranty covers such consequential damages, so you need to read the warranty.

The second question is whether, an exclusion of such damages is valid under the consumer protection laws of the applicable state. For example in W.VA. you can't limit the recovery of consequential damages in a warranty claim. W.Va. Code 46a-6-107.

Third, even if the warranty has a valid limitation on such damages, $195 is exhorbinant, particularly in the context of taking care of a customer who bought a bike from you.

"consequential damage" is when a non covered part fails due to the failue of the covered part. the components did not fail, I would consider the component swap to be part of the frame replacement. The question being, is the labor covered or not?
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Old 03-15-12, 04:51 AM
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This from Cannondale's website

All labor charges for warranty service are the responsibility of the bicycle's owner.

http://www.cannondale.com/terms-policies
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Old 03-15-12, 08:52 AM
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Originally Posted by bobdell View Post
"consequential damage" is when a non covered part fails due to the failue of the covered part. the components did not fail, I would consider the component swap to be part of the frame replacement. The question being, is the labor covered or not?

That would be one example of a consequential damage.

Consequential damages include lots of consequences, including things like losses caused by the loss of use, expenses incurred as the result of the failure, etc.

Most limited warranties exclude coverage for such things, that's why they're called limited warranties.

However, certain consumer protection statutes don't allow for the exclusion of such costs from your warranty. I have personally been successful under the West Virginia statute with this precise argument. My suggestion is that its worth looking into the consumer protection statutes in the applicable state.
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Old 03-15-12, 09:04 AM
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I'd be looking for a new bike shop. That is brutal.
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Old 03-15-12, 09:08 AM
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It's almost certainly not covered by the warranty, and uncommon for a bike shop to charge for the labor. But $195 is more than I think most shops would charge.
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