Wheelsets
#1
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Wheelsets
Hi,
I'm new to cycling and this forum but in need of advise. I just received my new Dawes Lightning 1200 from Bikesdirect.com with the hopes of obtaining a good entry level bike and saving a significant amount of cash. Unfortunately the bike arrived with severely dented and split Alex 500 rims and broken spokes on both wheels. Bikes direct has offered to exchange the rims with Mavik CXP22. My question is this an equitable exchange, and also how difficult will it be to move the rear cassette to the new rim. The Bike Direct folks seem apprehensive about sending me an entirely new bike and have yet to return my last three emails. Has anyone had previous dealings with this company?
Thanks,
Whitey.
I'm new to cycling and this forum but in need of advise. I just received my new Dawes Lightning 1200 from Bikesdirect.com with the hopes of obtaining a good entry level bike and saving a significant amount of cash. Unfortunately the bike arrived with severely dented and split Alex 500 rims and broken spokes on both wheels. Bikes direct has offered to exchange the rims with Mavik CXP22. My question is this an equitable exchange, and also how difficult will it be to move the rear cassette to the new rim. The Bike Direct folks seem apprehensive about sending me an entirely new bike and have yet to return my last three emails. Has anyone had previous dealings with this company?
Thanks,
Whitey.
#3
Senior Member
Also will need a chain whip (unless there's been a new development I'm ignorant of--a definite possibility ).
It might just be cheaper/easier to take it to a shop. Shouldn't be too expensive just to swap out the cassette.
Also, whole issue is surprising, as I thought BD perused the forum somewhat regularly. He could just be busy and having trouble getting back to you.
On the other hand, welcome to the world of mail order. Cheap mail order.
It might just be cheaper/easier to take it to a shop. Shouldn't be too expensive just to swap out the cassette.
Also, whole issue is surprising, as I thought BD perused the forum somewhat regularly. He could just be busy and having trouble getting back to you.
On the other hand, welcome to the world of mail order. Cheap mail order.
#5
SuperGimp
New to cycling = let your bike shop do the final tune up. Especially since you have to swap out the cassette. THey'll get your dereailleurs dialed in right (hopefully) and you'll be able to enjoy worry free cycling instead of being frustrated that your bike doesn't work right.
Good luck! Loads of people have just fine experiences with BD but as mkadam pointed out, they're a discount internet shop - you're not going to get a call center staffed by PhD students so exercise a little patience.
Good luck! Loads of people have just fine experiences with BD but as mkadam pointed out, they're a discount internet shop - you're not going to get a call center staffed by PhD students so exercise a little patience.
#6
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Thanks for advice
Whitey.